Photoshop 2020 + Wacom tablet problem: jumping elements

  • 3
  • Problem
  • Updated 3 days ago

After the update to Photoshop CC 2020 (now 21.1.2), there are problems with working on the Wacom tablet: elements (especially smart objects and layers grouped in group folders) jump back and forth when moving and cannot be placed precisely.

This happens on several computers with different tablets.

This does not happen with other programs (inkluding Photoshop 2019, Adobe Illustrator CC 2020, Indesign CC 2020, Open Office, operating system and including Photoshop 2019).

The mouse is working proper.


View example:

https://www.dropbox.com/s/ws1k63n9epfcxfg/wacom%20springen%203%20beispiele.mp4?dl=0


I had called the Adobe support before and was finally referred to Wacom. After writing extensively with Wacom Support and performing various tests without success, I was referred back to Adobe (because the problem is only in Photoshop) and write with the Adobe support again – but without result. Now they send me to the forum.


My Setting (s):


x Wacom Intous 4 XL (PTK-1240)

  And also: Wacom Intuos Pr M (PTH-651)

x IMac Retina 5K 27 'late 2015 (32 GB RAM / AMD Radeon R9 M395X 4 GB) + 2nd 27" Monitor

  And also: Mac Book Pro Retina 15' mid 2014

x Mac OSX 10.15.4 (Catalina)

x Current Photoshop version CC 2020 (21.1.2)

x Current Wacom driver 6.3.38-3 (with all necessary settings in the »Security« system settings, as necessary and recommended: Approval for the driver: »Accessibility«, »Imput monitoring« ...


What was tried to fix:

x Set up a new clean user account on the IMac

x Reset Photoshop CC 2020 Preferences

x Working in Photoshop with GPU and without GPU support

x Installation of the older Wacom drivers version 6.3.37-3

x Repeated installation of the current Wacom driver version 6.3.38-3


All attempts had no effect.


Since Photoshop 2019 on Mac OS Catatlina is no longer fully supported, I urgently need a solution. Imediately I'm very frustrated and I hope, someone could help me.

Does someone have a similar setting, similar problems, an idea?

THX a lot for any help!

Hubertus

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HubertusL

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Posted 3 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi HubertusL - can you please try the 21.2 update that went out this AM? It contains a number of fixes for Wacom devices.