Adobe – Customer – L Burke – user of Photoshop for the last 12 yrs.
My computer crashes when I use the Photoshop 2020 Object Selection tool. When I attempt to use the Object Selection tool, the computer screen blanks and the computer reboots.
Processor: Intel Processor - i9-9920x - 12 Core
Memory: 32 gigs DDR4
Hard drive: C: drive – 2 TB Samsung EVO NVME SSD – 60% space available
Video Card: 8gb EVGA NVIDIA GeForce GTX 1070 – latest drive update installed as of 12/24/19
Windows 10 - version #1909 installed
MS Office Suite
Adobe Creative Suite:
Adobe After Effects
Adobe Premier Pro
I ran a complete computer memory test and no hardware issues where found.
Reporting Photoshop 2020 Object Selection Tool problem to Adobe:
I reported this problem to Adobe technical support on Dec. 7th, 2019 – case number – ADB-10341719-H7C9. Several sessions with Adobe senior support staff occurred since reporting the Object Selection tool problem. Adobe support accessed by computer via a remote session and made a myriad of changes to the Windows OS and various Photoshop 2020 Preferences. Each support session was more than an hour and I have spent many, many hours in the phone queue waiting to contact Adobe support.
As of Dec. 28, 2019, Adobe has not been able to fix the Photoshop 2020 - Object Selection tool problem or identify the cause of the problem.
BOTTOM LINE, THE PHOTSHOP 2020 – OBJECT SELECTION TOOL WAS A MAJOR SOFTWARE ENHANCEMENT TO PHOTOPSHOP 2020 AND IT DOESN’T WORK.