Photoshop 2020 - New Object Selection Tool Crashes Computer

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Adobe – Customer – L Burke – user of Photoshop for the last 12 yrs.

Problem:

My computer crashes when I use the Photoshop 2020 Object Selection tool. When I attempt to use the Object Selection tool, the computer screen blanks and the computer reboots.

Background:

Computer hardware:

Processor:  Intel Processor - i9-9920x - 12 Core

Memory: 32 gigs DDR4

Hard drive: C: drive – 2 TB Samsung EVO NVME SSD – 60% space available

Video Card:  8gb EVGA NVIDIA GeForce GTX 1070 – latest drive update installed as of  12/24/19

Computer OS:

 Windows 10 - version #1909 installed

Software:

MS Office Suite

Adobe Creative Suite:

          Adobe Photoshop

          Adobe After Effects

          Adobe Audition

          Adobe Dreamweaver

          Adobe Premier Pro

          Adobe Lightroom

 

I ran a complete computer memory test and no hardware issues where found.

 

Reporting Photoshop 2020 Object Selection Tool problem to Adobe:

I reported this problem to Adobe technical support on Dec. 7th, 2019 – case number – ADB-10341719-H7C9.  Several sessions with Adobe senior support staff occurred since reporting the Object Selection tool problem.  Adobe support accessed by computer via a remote session and made a myriad of changes to the Windows OS and various Photoshop 2020 Preferences. Each support session was more than an hour and I have spent many, many hours in the phone queue waiting to contact Adobe support.

 

As of Dec. 28, 2019, Adobe has not been able to fix the Photoshop 2020 - Object Selection tool problem or identify the cause of the problem.

 

BOTTOM LINE, THE PHOTSHOP 2020 – OBJECT SELECTION TOOL WAS A MAJOR SOFTWARE ENHANCEMENT TO PHOTOPSHOP 2020 AND IT DOESN’T WORK.

 
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Laurence Burke

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Posted 6 months ago

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Martin Dubovsky

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Hello, I have exactly same problem. I have found that disabling hyperthreading in BIOS helps and computer no longer restarts. Of course, it has an impact on performance. I didn't make any tests, but subjectively, I didn't notice any slowdown in PS nor in Lightroom. At least PS (+computer) is not crashing, so you can try to use it as a temporary workaround. My CPU is Intel i7 4790K + GPU GTX750Ti + 16MB RAM. Please, if you try this action (HT disable), could you please let me (and others) know, if it helped in your case? I'm curious, if it is 'universal solution'. Thank you and all the best in 2020!
(Edited)
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Rod

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I have had the same issue for the past month and I have now practically rebuild the PC and reinstalled all software and I'm still experiencing this immediate hard crash and reboot the moment I click on the 'select subject' in the Object Slection tool. 

Gigabyte Z97X-UD5H-BK Black Edition Motherboard , i7 4790k (no Overclock). 32GB DDR3 RAM (Matched, no O/C) Crucial 500GB SSD Main Drive with W10 1909 >30% capacity remaining. Scratch disk 250GB Sandisk SSD empty. GTX960 on latest drivers (PC crashes with or without GPU rendering in PS) and a brand new 850W gold rated PSU fitted. W10 clean install didn't help.   PC stable on Prime95 and AIDA64 for 24hrs with all temps <70C.

When hyperthreading is disabled in the bios, there are no problems at all.  Enable HT again and Photoshop 2020 Object Select tool immediately crashes the PC to black screen and kills the power. Reboots.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I don't see any crash reports when searching from the ID associated with your posts here. 

If you haven't doneso already, please submit all Crash Reports along with your emailaddress: 
https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I do know we have fixes for a crashing issue on windows with Object Selection going into our next update which will be out very shortly.
(Edited)
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Martin Dubovsky

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Hi Jeffrey, just a note, if by Crash Report you mean the Report generated by PS itself, it is not possible, because PC crashes immediately (no BSOD, no crash notification, it seems as if you pulled out power cable. It has no time to generate any report). BTW, I have same CPU and MB as Rod (Gigabyte Z97X-UD5H-BK Black Edition Motherboard , i7 4790k (no Overclock). PC is stable otherwise. HT disable helps.
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Rod

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I concur with Martin's experience...there are no crash logs whatsoever, either for Photoshop or Windows 10 due to the immediate power crash precipitated by the select tool.  If you look in Windows Event Viewer under administrative events, the event is logged as:

System / Kernel Power/ Event ID 41 / Critical
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

This is a classic problem normaly caused by faulty hardware (PSU, CPU, GPU, RAM, MB) or faulty drivers.  I can 100% rule out faulty hardware since I have carried out exhaustive tests with different PSU & RAM modules and removed the GPU.  The RAM has passed memtest and the CPU passes all stress tests, Prime95, AIDA64 etc... for a day with temps <70c.  I removed all non essential hardware and reinstalled W10. Photoshop still crashes the entire PC (no power, dead as a door knob - reboots as if nothing happened) instantly upon using the Object Select tool. 
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ahh, I read that Photoshop crashes, not the whole computer. If the whole system is going down, it's most certainly the graphics driver taking everything down.  It may help if wecould see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I wonder if it's the Intel Card/Driver that's being used and always crashing. Have you tried #7 under: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertroubleshootingsteps
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Martin Dubovsky

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Hi Jeffrey, in my case, the intel GPU is disabled in Bios, so the only option in Nvidia driver settings is Nvidia GTX750Ti or "automatic". Despite of that, I changed from automatic to Nvidia, but it is still same (crashes).
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Rod

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It's not that either. I have set the global PhysX settings to GPU and not Auto and it still power crashes instantly upon Object select tool use.  Even if I set the CPU to deal with photoshop, the select tool still crashes the PC. I have set the GPU performance 'Advanced' tab from Advanced (heavy GPU use) to Basic - makes no difference.   

The *only* current work around is to diasble hyperthreading in the BIOS, then everything behaves as it should do. I'm not sure if two of us having the same motherboard / cpu combo is an anecdotal coincidence...

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Martin Dubovsky

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It seems, that the problem affects also other MB+CPU combinations. Here for example: https://community.adobe.com/t5/photoshop/updated-to-photoshop-21-0-and-it-crashes-when-i-use-object-selection-tool/m-p/10843326#M295790 I can see "9700k 10 Core CPU".
And here: https://community.adobe.com/t5/photoshop/photoshop-cc2020-crashes-by-using-the-new-object-selection-tool/m-p/10843294#M295787
"HP Spectre 360 -Intel Core i7 -6500U CPU @2.5GHz" or even AMD: "AMD Ryzen 7 2700X Eigh-Core Processor 3.70 GHz," (but it is not clear in all cases if PC or just PS crashes).
(Edited)
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Rod

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Ah, I see Martin. Hmm, okay...here's to hoping that the next update will fix this rather serious issue!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Let me check with engineering to see if we have a similar machine to see if we can repro.