Photoshop 2020: Guide not showing during dragging

  • 3
  • Problem
  • Updated 8 months ago
  • (Edited)
Just upgraded from PS 2019 to PS 2020
Guide lines now don't show when being dragged
Only when the mouse button is released does it display in its present position
As you can imagine, this is a real problem with positioning it
Never happened even once in PS 2019
I would downgrade to get this functionality back again
Windows 10
Dell XPS 8900
NVIDIA GeForce GT 730
All software up to date as best I can tell
Photo of Victor Elliott

Victor Elliott

  • 1 Post
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Posted 9 months ago

  • 3
Photo of Jorge de la Torriente

Jorge de la Torriente

  • 2 Posts
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Me too...some please advise!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
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I am not able to reproduce. It may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.
Photo of Jorge de la Torriente

Jorge de la Torriente

  • 2 Posts
  • 0 Reply Likes
Thanks for the reply!

Adobe Photoshop Version: 21.0.0 20191018.r.37 2019/10/18: 614690fb487  x64
Number of Launches: 483
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2904 MHz
Built-in memory: 32620 MB
Free memory: 17923 MB
Memory available to Photoshop: 29872 MB
Memory used by Photoshop: 60 %
ACP.local Status:
 - SDK Version: 1.22.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.14.8
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA Quadro M1200"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.3170"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro M1200/PCIe/SSE2"
glgpu[0].GLRendererID=5046
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll"
glgpu[0].GLDriverDate="20190724000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.1 "
clgpu[0].CLDeviceVersion="2.1 NEO "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=13047
clgpu[0].CLName="Intel(R) HD Graphics 630"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="26.20.100.6951"
clgpu[0].CLBandwidth=2.7445e+10
clgpu[0].CLCompute=186.62
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4096
clgpu[1].CLName="Quadro M1200"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="431.70"
clgpu[1].CLBandwidth=6.87983e+10
clgpu[1].CLCompute=343.323
License Type: Subscription
Serial number: 96040786150735442403
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\jorgeluis\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 951.9G, 718.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2019/09/17-01:11:26   79.613319   79.613319
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.613055   79.613055
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0   
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/09/17-01:11:26   79.613319   79.613319
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.40.48685   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.0   
   Plugin.dll   Adobe Photoshop 2020   21.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.0   
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.613055   79.613055
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.3.7.54


Required plug-ins:

   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.2.137 - from the file “Analog Efex Pro 2.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Average.8bf”
   BackgroundFilter 5.0.2.137 - from the file “Background.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Cineon.8bi”
   Clouds 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Clouds.8bf”
   Color Efex Pro 4 5.0.2.137 - from the file “Color Efex Pro 4.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dfine 2 5.0.2.137 - from the file “Dfine2.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   DxO FilmPack 5 NO VERSION - from the file “PhotoshopPlugin-filter64dfpv5.8bf”
   DxO ViewPoint 3 3.1.271.0 - from the file “PhotoshopPlugin-filterdvpv364.8bf”
   DxO ViewPoint 3 automation 3.1.271.0 - from the file “PhotoshopPlugin-automationdvpv364.8li”
   Eazel Acquire 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   FineStructuresFilter 5.0.2.137 - from the file “FineStructures.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.2.137 - from the file “HDR Efex Pro 2.8bf”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   Hidden NO VERSION - from the file “TopazRemaskAutomation.8li”
   HotPixelsFilter 5.0.2.137 - from the file “HotPixels.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Mean 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Measurement Core 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MeasurementCore.8me”
   Median 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.2.137 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Nik Collection Selective Tool 5.0.2 - from the file “SelectivePalette.8li”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   ON1 Resize 2018 Standalone Filter 12.5.3.0 - from the file “PerfectResizeProxy.8li”
   ON1 Resize Standalone 2018 12.5.3.0 - from the file “PerfectResizeProxy.8li”
   ON1 Resize Standalone 2018 Engine Automation 12.5.3.0 - from the file “PerfectResizeProxy.8li”
   ON1 Resize Standalone 2018 Engine Filter 12.5.3.0 - from the file “PerfectResizeProxy.8li”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Radiance.8bi”
   Range 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.2.137 - from the file “Shadows.8bf”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.2.137 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.2.137 - from the file “SHP3OS.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.2.137 - from the file “Silver Efex Pro 2.8bf”
   Skewness 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   SkinFilter 5.0.2.137 - from the file “Skin.8bf”
   SkyFilter 5.0.2.137 - from the file “Sky.8bf”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   StrongNoiseFilter 5.0.2.137 - from the file “StrongNoise.8bf”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”
   Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
   Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”
   Topaz Detail 3 10.0 - from the file “tldetail3ps_x64.8bf”
   Topaz Mask AI 10.0 - from the file “tltopazmaskaips_x64.8bf”
   Topaz ReMask 5 10.0 - from the file “tlremask5ps_x64.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “statistics.8ba”
   Viveza 2 5.0.2.137 - from the file “Viveza2.8bf”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20191018.r.37 2019/10/18: 614690fb487) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.1.0.156 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.1.0\"
CDO: 1.62.2
        CmdN: 1.0.0
        CDP: 1.89.2

Extensions:

   TK RapidMask2 V6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.rmtwovsix\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.8.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.8.0\index.html?v=2.8.0.148”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   TK CxV6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.cxvsix\index.html”
   Infinite Color  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\InfiniteColor\index.html”
   com.adobe.Butler.backend  2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   TK Batch V6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.batchvsix\index.html”
   TK Combo V6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.combovsix\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would try making sure OpenGL is enabled - and make sure you're on 21.0.2 update which was released on Tuesday.
Photo of Cory Penwell

Cory Penwell

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Was this issue ever solved? I am having the same problem, and it is extraordinarily frustrating... Not being able to see the guide until it is dropped seems like a huge problem?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2914 Reply Likes
Cory, are you also on Windows? Is Use Graphics Processor enabled under Preferences > Performance...?
Photo of Cory Penwell

Cory Penwell

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Jeffrey, yes I am also on windows. I have enabled the graphics processor and the guides are now visible. In CC 2019 enabling the graphics processor often led to crashing. I will keep this option enabled and hope with CC 2020, the crashing is no longer an issue. Thank you for your time and assistance!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2914 Reply Likes
If you're experiencing any crashing with GPU enabled, make sure the drivers are up to date directly from NVIDIA or AMD. 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2914 Reply Likes
Also, are you working on CMYK documents when this was happening?
Photo of Cory Penwell

Cory Penwell

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My AMD drivers are currently up to date and also should have been when the crashing occurred. The crashing occurred on RBG images and seemed to be triggered when using the pen tool, outlining objects.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2914 Reply Likes
Ok. If you see a crash again, let me know here and submit a crash report with your email addresshttps://helpx.adobe.com/photoshop/kb/submit-crash-reports.html