Photoshop 21.1: Image resize redraw issue

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
Hey guys, just recently updated to Catalina and Photoshop 21.1 and am having an issue where while I work on an image the photoshop window freezes and does not update. Toggling layer visibility, zooming in or out nothing brings back the window, requires the file to be saved and reopened. The file is not affected, only the window of the open file. The attached image should help give some context, apologies for the glitching in the video its a bug in Premiere
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Andrew Ouzounis

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Posted 5 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Photo of Andrew Ouzounis

Andrew Ouzounis

  • 11 Posts
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Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58  x64
Number of Launches: 1
Operating System: Mac OS 10.15.2
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3500 MHz
Built-in memory: 32768 MB
Free memory: 12231 MB
Memory available to Photoshop: 29062 MB
Memory used by Photoshop: 69 %
ACP.local Status:
 - SDK Version: 1.26.5
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.24.11
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 2019-03-15 at 8:39:36 AM (Initializing OpenCL and OpenCL enabled features)
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=124, left=2560, bottom=1204, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="AMD Radeon Pro 575 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 575 OpenGL Engine"
glgpu[0].GLRendererID=16915464
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Nov  9 2019 04:32:50)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="AMD Radeon Pro 575 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915456
clgpu[0].CLDriverVersion="1.2 (Nov 21 2019 19:30:06)"
clgpu[0].CLBandwidth=1.59905e+11
clgpu[0].CLCompute=1686.63
nativegpu[0].NativeName="AMD Radeon Pro 575"
License Type: Subscription
Serial number: 94070356499538305719
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 465.6G, 169.1G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.164036   79.164036
   ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744
   ICUConverter.framework   ICUConverter      gtlib_12.0.23744
   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.45200   79.615153
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.44656   79.613314
   AIDE.framework   AIDE   1.5.0.44917   79.614251
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.45200   79.615153
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164036   79.164036
   AdobeLinguistic.framework      24237   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   9.4.0.139   
   AdobeAGM.framework   AdobeAGM   4.30.87.45200   79.615153
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.615153
   AdobePDFL.framework   AdobePDFL   15.0.0.45003   79.356813
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.1.0.40.48685   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.44656   79.613314
   dvatransport.framework   dvatransport   12.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.164036   79.164036
   AdobeJP2K.framework   AdobeJP2K   1.2.2.44568   79.273548
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.1.0.40.48685   
   PlugPlugExternalObject.framework      9.4.0.139   
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.45200   79.615153
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   WRServices.framework         
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.45200   79.615153
   boost_threads.framework   boost_threads   12.1.0.0   
   AdobeCoolType.framework   AdobeCoolType   5.17.00.45200   79.615153
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   4.0.01.377267   1.616268
   boost_date_time.framework   boost_date_time   12.1.0.0   
   dynamic-torqnative.framework   Torq Native   1   
   AdobeMPS.framework   AdobeMPS   5.8.1.45192   79.615103
   dvaui.framework   dvaui   12.1.0.0   
   ahclient.framework   ahclient   4.1.1.0   
   ICUData.framework   ICUData      gtlib_12.0.23744
   dvamarshal.framework   dvamarshal   12.1.0.0   
   Unified Extensibility Platform  uxp-3.4.2.14


Required plug-ins:

   Accented Edges 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 21.1.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 12.2 (386), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 12.2 (386), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 21.1  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 21.1  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 21.1  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 21.1  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 21.1  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 21.1  © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 21.1  © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 21.1.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 21.1.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 21.1.0, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 21.1  © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 21.1  © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 21.1  © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 21.1  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 21.1.0, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 21.1, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 21.1.0, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 21.1, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 21.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 21.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.ccx.start/"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3
   com.adobe.photoshop.personalization  1.0.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"


Extensions:

   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   New Document  3.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.0.0/fnft.html?v=3.0.0.4”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_7_76/index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_7_76/purchaseTypekit.html”
   Home  2.9.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.9.0/index.html?v=2.9.0.47”
   com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_7_76/extensions/capture/capture.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your preferences by pulling the prefs folder out of the library?
Photo of Andrew Ouzounis

Andrew Ouzounis

  • 11 Posts
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No I have not done that before, where is that folder located?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17063 Posts
  • 2905 Reply Likes
Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

To show hidden user library folder: https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Photo of Andrew Ouzounis

Andrew Ouzounis

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This did not work, I have tried uninstalling and reinstalling and same issue. It doesn't happen with every image only occasionally, unsure if this is related but after opening an image and going full screen half of the screen goes black until I click something like a layer or the image.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17063 Posts
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It looks like Use Graphics Processor is getting turned off somehow. (The transform handles/lines will be blue if "Use Graphics Processor" is enabled)
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Andrew Ouzounis

  • 11 Posts
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As soon as I click into the file it updates and the transform handlies/lines turn blue
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Robert Jeffries

  • 5 Posts
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You are not alone. I have had the same problem occur multiple times.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17063 Posts
  • 2905 Reply Likes
Is this new to 21.1 for you? Are you also on macOS 10.15.x?
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Creative Team Meta

  • 6 Posts
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Yes I am having this issue on the setup you mention. I'm having continual crashing 10-15sec after app launch, basically rendering Photoshop a big digital paperweight!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17063 Posts
  • 2905 Reply Likes
launch Photoshop. Before opening a file, choose Preferences > Performance... and uncheck "Use Graphics Processor" - then try opening an image. Still crash? Still have redraw issues?
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Andrew Ouzounis

  • 11 Posts
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Turning off Graphics processor has prevented the initial freezing issue however it has slowed down other aspects of photoshop like the liquify tool; it has also caused the canvas to flash while clone stamping or adjusting adjustment layers
Photo of Andrew Ouzounis

Andrew Ouzounis

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After turning off "Use Graphics Processor" zooming in and out quickly and sometimes while saving will cause the canvas to flash a dark grey for a split second (sometimes full canvas sometimes only a portion) and return to normal, havent had it do the earlier resize issue yet. Also my system hasn't crashed like the other users.
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Henry Liu

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I'm having the same issue but with my Windows 10 Computer. Turning off "Use Graphics Processor" slowed down the whole thing and I don't think this is a practical option.