Photoshop 2020 crashes within a few minutes of launching

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  • Updated 3 months ago
Every time I open Photoshop -- every time -- it completely freezes up or crashes within 3-4 minutes. Why does Adobe think it's okay to sell me a broken product? Adobe is the only company I'm aware of that can get away with swindling their users.

Adobe, if you're reading this, when there's a chance you might be providing your users with broken products, a subscription method of payment is infuriating. Either give me a working product, or take away the subscription model. As it stands, I'm currently paying for your mistakes.
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Warren Halderman

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  • robbed

Posted 3 months ago

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Cristen Gillespie

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Often when this happens, you either have a corrupt setting/preference, or the install didn't quite make it—something got lost. Have you tried deleting your preferences (hopefully you've saved all your presets to disk first), and/or uninstalled and reinstalled?

Also, if neither of those things help, it will help the people who can help you troubleshoot if you provide some system info.
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David Dube

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Agree with Cristen and you could try deleting the current version using the Creative Cloud Desktop and then installing the prior version to see if you have the same issue.  Does your log-in work OK?
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Warren Halderman

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Thanks Cristen, David. I’ll give those fixes a shot tomorrow, it’s almost 3 AM here in Japan.

Apologies for my frustration as well, Adobe’s products can be infuriating sometimes...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If those suggestions don't fix it, are you on macOS or Windows? If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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David, Official Rep

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Howdy Warren,

If your problem persists, one possible cause could be a corrupt font cache.  These are caused most commonly by fonts for complex scripts (Arabic, Hindi, Thai), but fonts with a huge number of characters (Chinese, Japanese) sometimes also have these problems.  Here's an FAQ for checking your two font caches (one is system and one is for PS, but BOTH must be okay): https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

I hope that helps.  If it makes you feel any better, many of us use PS every day, both for work and hobbies.  We wouldn't ship with this kind of problem on purpose.
Thanks,David