Photoshop 2020: Black window - Home screen and New Document dialog

  • 2
  • Problem
  • Updated 4 weeks ago
  • In Progress
  • (Edited)
upgraded to Photoshop 2020 and when opening or creating a new document it shows up as black. Just black.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.
Photo of Ed Rosa

Ed Rosa

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Posted 4 weeks ago

  • 2
Photo of Rick Burress

Rick Burress

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Restart PhotoShop with Command-Shift-option keys held down. The dialog will appear allowing you to reset prefs. Do it. You’ll be good.
Photo of Ed Rosa

Ed Rosa

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Thank you! Worked like a charm!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Thanks for reporting. We're investigating. You can workaround the issue by going to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"