Photoshop 2020: Black window - Home screen and New Document dialog

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  • Problem
  • Updated 3 months ago
  • In Progress
  • (Edited)
upgraded to Photoshop 2020 and when opening or creating a new document it shows up as black. Just black.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.
Photo of Ed Rosa

Ed Rosa

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Posted 8 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Thanks for reporting. We're investigating.

See this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

You can also workaround the issue by going to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"
(Edited)