Photoshop 2019 crashes when rasterizing EPS files

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  • Updated 3 weeks ago
I try to open/rasterize an Illustrator-generated EPS file with Photoshop 2019 and the app crashes instantly. I tried dragging the EPS to the Photoshop icon as well as opening the file from a dialog box, with the same results. I've had this happen with multiple EPS files — some very simple, with no placed images. In fact, I have yet to have it rasterize any EPS files at all. Photoshop 2018 has no problem rasterizing any of these files, so I am reverting back until I hear that this major bug has been fixed.
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michael clarke

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  • embittered

Posted 4 weeks ago

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Cristen Gillespie

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Can you tell us more? What OS are you running, what the files consist of? You say some are very simple. I have EPS files with no placed images and they open just fine for me in PS. Mac, High Sierra.  Normally I try to keep vector as vector, rather than rasterize it, but when I do rasterize an EPS, I've never noticed a problem.

I'm guessing I either have a different OS, or I don't have the kind of files you're dealing with—or have just gotten lucky.  '-} The EPS files I do have are pretty simple—that is to say, even in AI they'd be very simple vectors. I'd have to really search to find ones that started out as complex illustrations, so that might be a difference.

Either that, or something may have gotten corrupted on your end?
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michael clarke

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I figured out the problem: although I had outlined all of the fonts in my documents before exporting them, the culprit turned out to be the Universal Type Client plugin, currently at version 6.1.7. The plugin seemed to load fine, and I could work with UTC-enabled fonts within my documents, but when I removed the plugin, I was able to rasterize my files. I searched the Extensis site, and found a support note that said they'd be releasing an updated plugin later this month to address compatibility with CC 2019.

Thanks for your response, it helped me solve my problem.
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Cristen Gillespie

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Oh, Type. The silent killer. I wouldn't have suspected anything to do with Type if I'd outlined my fonts. I'm glad to hear you were able to figure it out so quickly.