Photoshop 2017: No Layer Created Upon Paste - PC

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
Latest PS 2017 version appears to have a major bug. Previously I could do a screenshot and then open a new artboard and paste the screenshot and it would create a new layer for the screenshot.Now under 2017 it doesn't work AT ALL. When pasting I can see the layer get created but the screenshot captured in memory does not appear. It only appears if you do the following steps:1. Take screenshot and copy to memory2. Create new blank PSD artboard3. CTRL+V and you see the layer created but nothing appears on screen4. BUG: Click anywhere on the black area outside the artboard and only then does what was in memory appear on screenIf you try to deselect the layer with the eyeball the paste still stays on screen. The screenshot from memory is not associated with the layer created. If you turn off the layer you need to click outside the artboard area to make the screenshot disappear from screen.Seems like a massive past bug to me. I've had to abandon use of Photoshop until this is fixed. Is there a way to revert to an older version?
Photo of Bradley Robinson

Bradley Robinson

  • 6 Posts
  • 0 Reply Likes
  • angry

Posted 2 years ago

  • 1
Photo of eartho

eartho

  • 846 Posts
  • 229 Reply Likes
> Is there a way to revert to an older version?

yes, just look in the CC application in Apps/Previous

as for the bug, it's working as expected here... what OS are you using?
Photo of Bradley Robinson

Bradley Robinson

  • 6 Posts
  • 0 Reply Likes
Win 7 latest software patch. I just looked at the previous versions list in the CC app and it doesn't show any older Photoshop versions than 2017. Do I need to do a direct download from adobe.com
Photo of eartho

eartho

  • 846 Posts
  • 229 Reply Likes
my bad, it's actually under Additional Apps and then View Prev Versions.
Photo of Bradley Robinson

Bradley Robinson

  • 6 Posts
  • 0 Reply Likes
Downgraded to Photoshop 2015.5 and works like normal again.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1895 Reply Likes
Do you still have 2017 installed? It may help if we could see your Photoshop System Info. Launch Photoshop 2017, and select Help > System Info... and copy/paste the text in a reply.

I'm thinking it might be graphics card/driver related.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1895 Reply Likes
Screen shots of the states you describe or a video may help us better diagnose as well.
Photo of Bradley Robinson

Bradley Robinson

  • 6 Posts
  • 0 Reply Likes
Here's the system info and I think I have Camtasia installed and can try to make a screen capture.

Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006 x64
Number of Launches: 11
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2693 MHz
Built-in memory: 8129 MB
Free memory: 3880 MB
Memory available to Photoshop: 7036 MB
Memory used by Photoshop: 60 %
Alias Layers: ^0
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 11/10/2016 at 9:18:12 AM
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1200, right=3840
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
License Type: Subscription
Serial number: 90960383999006251866
GUIDBucket:
bucket: 88
test: ReduceUXFriction
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\bradley.robinson\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 238.5G, 79.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2016/09/17-17:22:04 79.577309 79.577309
AdbePM.dll PatchMatch 2016/05/17:03:10:18 1.573920 1.573920
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.577309 79.577309
AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2016/09/17-17:22:04 79.577309 79.577309
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17) 1.000000
ARE.dll ARE 2016/09/17-17:22:04 79.577309 79.577309
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2016/09/17-17:22:04 79.577309 79.577309
BIBUtils.dll BIBUtils 2016/09/17-17:22:04 79.577309 79.577309
boost_date_time.dll photoshopdva 10.0.0
boost_signals.dll photoshopdva 10.0.0
boost_system.dll photoshopdva 10.0.0
boost_threads.dll photoshopdva 10.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.1 2.1.0.1
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2016/09/17-17:22:04 79.577309 79.577309
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 10.0.0
dvacore.dll photoshopdva 10.0.0
dvamarshal.dll photoshopdva 10.0.0
dvamediatypes.dll photoshopdva 10.0.0
dvametadata.dll photoshopdva 10.0.0
dvametadataapi.dll photoshopdva 10.0.0
dvametadataui.dll photoshopdva 10.0.0
dvaplayer.dll photoshopdva 10.0.0
dvatransport.dll photoshopdva 10.0.0
dvaui.dll photoshopdva 10.0.0
dvaunittesting.dll photoshopdva 10.0.0
dynamiclink.dll photoshopdva 10.0.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.1
JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 10.0.0
MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2017 18.0.0
Plugin.dll Adobe Photoshop CC 2017 18.0.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67
PSArt.dll Adobe Photoshop CC 2017 18.0.0
PSViews.dll Adobe Photoshop CC 2017 18.0.0
SCCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
SVGRE.dll SVGRE 79.577309 79.577309
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Accented Edges 18.0.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 18.0.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 18.0.0 - from the file “Filter Gallery.8bf”
Average 18.0.0 (2017.0.0 x001 x003) - from the file “Average.8bf”
Bas Relief 18.0.0 - from the file “Filter Gallery.8bf”
BMP 18.0.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 9.7 - from the file “Camera Raw.8bi”
Camera Raw Filter 9.7 - from the file “Camera Raw.8bi”
Chalk && Charcoal 18.0.0 - from the file “Filter Gallery.8bf”
Charcoal 18.0.0 - from the file “Filter Gallery.8bf”
Chrome 18.0.0 - from the file “Filter Gallery.8bf”
Cineon 18.0.0 (2017.0.0 x001 x003) - from the file “Cineon.8bi”
Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds.8bf”
Collada 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Color Halftone 18.0.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 18.0.0 - from the file “Filter Gallery.8bf”
CompuServe GIF 18.0.0 - from the file “Standard MultiPlugin.8bf”
Conté Crayon 18.0.0 - from the file “Filter Gallery.8bf”
Craquelure 18.0.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 18.0.0 (2017.0.0 x001 x003) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 18.0.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 18.0.0 - from the file “Filter Gallery.8bf”
Crystallize 18.0.0 - from the file “Standard MultiPlugin.8bf”
Cutout 18.0.0 - from the file “Filter Gallery.8bf”
Dark Strokes 18.0.0 - from the file “Filter Gallery.8bf”
De-Interlace 18.0.0 - from the file “Standard MultiPlugin.8bf”
Dicom 18.0.0 - from the file “Dicom.8bi”
Difference Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds.8bf”
Diffuse Glow 18.0.0 - from the file “Filter Gallery.8bf”
Displace 18.0.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 18.0.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 18.0.0 (2017.0.0 x001 x003) - from the file “EazelAcquire.8ba”
Entropy 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
Extrude 18.0.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “FastCore.8bx”
Fibers 18.0.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 18.0.0 - from the file “Filter Gallery.8bf”
Filter Gallery 18.0.0 - from the file “Filter Gallery.8bf”
Flash 3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Fresco 18.0.0 - from the file “Filter Gallery.8bf”
Glass 18.0.0 - from the file “Filter Gallery.8bf”
Glowing Edges 18.0.0 - from the file “Filter Gallery.8bf”
Google Earth 4 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Grain 18.0.0 - from the file “Filter Gallery.8bf”
Graphic Pen 18.0.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 18.0.0 - from the file “Filter Gallery.8bf”
HDRMergeUI 18.0.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 18.0.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 18.0.0 - from the file “Standard MultiPlugin.8bf”
IGES 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Ink Outlines 18.0.0 - from the file “Filter Gallery.8bf”
JPEG 2000 18.0.0 - from the file “JPEG2000.8bi”
Kurtosis 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Lens Blur 18.0.0 - from the file “Lens Blur.8bf”
Lens Correction 18.0.0 - from the file “Lens Correction.8bf”
Lens Flare 18.0.0 - from the file “Standard MultiPlugin.8bf”
Liquify 18.0.0 - from the file “Liquify.8bf”
Matlab Operation 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort.8bf”
Maximum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Mean 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Measurement Core 18.0.0 (2017.0.0 x001 x003) - from the file “MeasurementCore.8me”
Median 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Mezzotint 18.0.0 - from the file “Standard MultiPlugin.8bf”
Minimum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
MMXCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “MMXCore.8bx”
Mosaic Tiles 18.0.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 18.0.0 (2017.0.0 x001 x003) - from the file “MultiProcessor Support.8bx”
Neon Glow 18.0.0 - from the file “Filter Gallery.8bf”
Note Paper 18.0.0 - from the file “Filter Gallery.8bf”
NTSC Colors 18.0.0 (2017.0.0 x001 x003) - from the file “NTSC Colors.8bf”
Ocean Ripple 18.0.0 - from the file “Filter Gallery.8bf”
OpenEXR 18.0.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 18.0.0 - from the file “Filter Gallery.8bf”
Palette Knife 18.0.0 - from the file “Filter Gallery.8bf”
Patchwork 18.0.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 18.0.0 - from the file “Standard MultiPlugin.8bf”
PCX 18.0.0 (2017.0.0 x001 x003) - from the file “PCX.8bi”
Photocopy 18.0.0 - from the file “Filter Gallery.8bf”
Photoshop 3D Engine 18.0.0 (2017.0.0 x001 x003) - from the file “Photoshop3DEngine.8bi”
Photoshop Touch 14.0 - from the file “PSDX.8bi”
Picture Package Filter 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort.8bf”
Pinch 18.0.0 - from the file “Standard MultiPlugin.8bf”
Pixar 18.0.0 (2017.0.0 x001 x003) - from the file “Pixar.8bi”
Plaster 18.0.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 18.0.0 - from the file “Filter Gallery.8bf”
PLY 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
PNG 18.0.0 - from the file “Standard MultiPlugin.8bf”
Pointillize 18.0.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 18.0.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 18.0.0 (2017.0.0 x001 x003) - from the file “PBM.8bi”
Poster Edges 18.0.0 - from the file “Filter Gallery.8bf”
PRC 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Radial Blur 18.0.0 - from the file “Standard MultiPlugin.8bf”
Radiance 18.0.0 (2017.0.0 x001 x003) - from the file “Radiance.8bi”
Range 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
Reticulation 18.0.0 - from the file “Filter Gallery.8bf”
Ripple 18.0.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 18.0.0 - from the file “Filter Gallery.8bf”
Save for Web 18.0.0 - from the file “Save for Web.8be”
ScriptingSupport 18.0.0 - from the file “ScriptingSupport.8li”
Shake Reduction 18.0.0 - from the file “Shake Reduction.8bf”
Shear 18.0.0 - from the file “Standard MultiPlugin.8bf”
Skewness 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Smart Blur 18.0.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 18.0.0 - from the file “Filter Gallery.8bf”
Solarize 18.0.0 (2017.0.0 x001 x003) - from the file “Solarize.8bf”
Spaces 18.0.0 - from the file “Spaces.8li”
Spatter 18.0.0 - from the file “Filter Gallery.8bf”
Spherize 18.0.0 - from the file “Standard MultiPlugin.8bf”
Sponge 18.0.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 18.0.0 - from the file “Filter Gallery.8bf”
Stained Glass 18.0.0 - from the file “Filter Gallery.8bf”
Stamp 18.0.0 - from the file “Filter Gallery.8bf”
Standard Deviation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
STL 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Sumi-e 18.0.0 - from the file “Filter Gallery.8bf”
Summation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Targa 18.0.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 18.0.0 - from the file “Filter Gallery.8bf”
Tiles 18.0.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 18.0.0 - from the file “Filter Gallery.8bf”
Twirl 18.0.0 - from the file “Standard MultiPlugin.8bf”
U3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Underpainting 18.0.0 - from the file “Filter Gallery.8bf”
Vanishing Point 18.0.0 - from the file “VanishingPoint.8bf”
Variance 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
Water Paper 18.0.0 - from the file “Filter Gallery.8bf”
Watercolor 18.0.0 - from the file “Filter Gallery.8bf”
Wave 18.0.0 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”
WIA Support 18.0.0 (2017.0.0 x001 x003) - from the file “WIASupport.8li”
Wind 18.0.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 18.0.0 (2017.0.0 x001 x003) - from the file “WBMP.8bi”
ZigZag 18.0.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
Recent Files 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”
Start 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Device Preview 1.3.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
com.adobe.preview.loader 1.3.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE
Photo of Bradley Robinson

Bradley Robinson

  • 6 Posts
  • 0 Reply Likes
Recorded the error for you here: https://youtu.be/QydC7Z0hEWw

Note that upon paste from memory you can see the new layer being created but the paste doesn't happen. The image ONLY appears if I click in the dark area of the screen. I do it a few times to show you. Turn layer on but content doesn't show until you click in the dark area. Turn layer off and content is on screen until you click in the dark area then it disappears. If you do a SECOND paste into the same file it just pastes over the previous layer.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1895 Reply Likes
OK. Looking at the system info (and the visual results) it could be graphics card related. I'm not seeing that Photoshop detected a valid card because the sniffer crashed:

The GPU Sniffer crashed on 11/10/2016 at 9:18:12 AM 

Do you know offhand what graphics card(s) are in your system?

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences
Photo of Bradley Robinson

Bradley Robinson

  • 6 Posts
  • 0 Reply Likes
Updated the "Intel Graphics Display" drive (which is all it tells me) and this still doesn't work. This is a Dell Latitude E7240 laptop and had no issues with earlier versions of Photoshop so will need to revert back a version just so it's usable.