Photoshop CC 2017: Is not responding on windows 10 pro

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
hello,
I have installed photoshop2017 on windwos 10pro ,  but I see it is not responding when I like to open photshop 2017.  I have tried to solve the problem with windows trouble shooter whitout results.  I have tried to repair microsoft visual C++ but the problem still exists . the same problem I have with Illustrator 2017.
I had before 2016 version but after my PC infected with virus I have installed the windows again so now I see 2017 version which is not functioning and doing strange things.
thanks 
johannes
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H david

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Thanks H david, 

For other customers we have a help topic created for this problem with Lavasoft installed: https://helpx.adobe.com/photoshop/kb/crash-lavasoft-conflict.html