Photoshop 2017 CC ignores opening files, re-installation did not work

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  • Updated 9 months ago
  • (Edited)
So my company's IT re-imaged my CPU recently and now PSD CC 2017 no longer opens files. PSD, PNG, JPG, TIF, etc are all associated with Photoshop but the simply will not open. You can double click or drag the files into PSD, but then nothing happens. It just sits there as if nothing was done. The menus are accessible but much of the time, things are grayed out and takes a few seconds or minutes to respond.

It can create new files but not open any pre-existing files. If I make a new file, save it, and close it, PSD will not re-open it.

I am not admin and being admin is a poor and unacceptable fix. I've tried to uninstall and re-install and reboot my CPU many times but nothing works. I've uninstalled and re-installed the ALL the Visual C++ from Microsoft's site (https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads).

I know it is not a hardware issue as I ran PSD on my current laptop just fine prior to the reformat.

I've search the thread extensively but it seems this problem has been ignored and I've seen many threads closed without the issue being resolved. Many threads seemed like they were closed after the moderators didn't approve of user suggested fixes... which wasn't by the poster and doesn't help the poster. Can anyone please provide a viable answer to this problem?

I've sent a request to my company's IT but I doubt they will be able to assist me with this issue as it very much seems like a software issue.
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Jacob Liao

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You state "I am not admin and being admin is a poor and unacceptable fix." Are you saying that if you do run as an Admin, you're able to open files? If so, that's a good clue as to what's going on.

I've sent you an email to get the adobe ID you're using. I'll have one of our enterprise agents reach out to you if you're an enterprise/ CC Team customer.

This problem isn't being ignored. The solution to modify the AMT (licensing file) on the other threads is hacker/torrent problem - and breaks signing. It's not a solution to what you're seeing.
(Edited)
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Jacob Liao

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i meant it is a poor fix because admin rights shouldn't be a requirement for a program such as Photoshop to work. I have limited rights on my CPU (as I am sure is true of many other users) but i saw in other threads that logging in as an admin was a suggested fix.

I know Photoshop should and can run on my machine fine, it did before and I've never used an admin account. All my other Adobe apps work fine.

I am getting an error message about my graphics card not working right and it being disabled. I am unsure if that's the cause of all this and if it is, that's a bit strange as the program can still start new files and operates fine as before but is of little use if you cannot pick up where you left off in a closed file.

As for the other threads re: the hacker fix, for readers like me, it looks like a user is asking a genuine question for a fix but the moment someone suggests a hacker fix, the thread is shut down. That's confusing to me because it looks like the person who asks the question is being punished for someone else's suggested fix. if there is evidence that the person who originally asked the Q was pirating the software, please state that somewhere before shutting down the threads as on the surface, it just looks like the problem is being ignored.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Running as admin is a troubleshooting step. I agree it's not a final solution. If we can confirm it runs with normal permissions, we can drill down on whatever permission limitations are causing the problem.
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Jacob Liao

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I replied to your email last night and look forward to an enterprise agent reaching out. I literally cannot do 60% of my job without Photoshop so I hope to hear from the agent sooner than later.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Brett will reach out to you to set up some time to troubleshoot.
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Romero Gracie

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Jacob did they actually fix this for you? I'm assuming not because there is no update but if they did will you please share the fix. I wouldn't ask this guy Jeff for help as every response on this site to someone with this problem has been an accusation of torrent abuse or some other smart ass comment.
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Jacob Liao

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He actually got me in touch w Adobe tech support and after 10+ odd hours of trouble shooting across multiple calls on multiple days... it was never resolved. I had to roll back to PSD 2015.5. Not ideal but at least I can work. Why 2017 worked for 4 months and now won't no one know. They're blaming my IT and they blame Adobe. Whatever. Has long as I have something that works.
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gene summy

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I had the same problem I went to my backup and it opened from there. I did a "save as" and noticed the default byte order was for IBM PC; I am working on a Mac. So I changed it and now it opens fine. Good luck....