Photoshop 2017.0.1 Won't import .MOV or .MP4

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  • Updated 2 years ago
I'm on a Mac using Photoshop 2017.0.1 and I can't import or open video. I get the error message: Could not place "file.mp4" because the DynamicLink Media Server is not available. 

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Jori Curry

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Posted 2 years ago

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Photo of Cristen Gillespie

Cristen Gillespie

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If I right-click on the PS app file and choose Show Package Contents, I can see in the Required folder the DynamicLinkMediaServer, which has two .app files for the function. If you're missing those, you may need to reinstall to get them.

I also have a folder called dynamiclinkmediaserver in user Library > Application Support > Adobe which has a folder for each version and inside that is Plugin Loading.log. That might hold the clue the Adobe folk can read if they're there but aren't functioning, or if a reinstall doesn't help the issue.