Photoshop 2015: Crashes every time I close out a photo (win)

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;
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Sharon Keller

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  • frustrated

Posted 5 years ago

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Michael Hobach

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I'm having the same issue and disabled the graphic processor, which appears to have fixed the initial problem. Thank you for a simple but temporary fix. Following this topic watching for a permanent resolution.
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Brian Skrepnek

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This reply was created from a merged topic originally titled New Photoshop CC 2015 crashes when trying to save or exit a file..

My Photoshop was running fine until I upgraded to the 2015 version. Now, when I try to save or exit from a file, I get a "photoshop has stopped working " and it closes the program or freezes. I have to keep restarting and have a whole group of unsaved files that come up because i cant save or exit from them. I am running Windows. I have already disabled the graphics processor but it didnt help.
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Long Haul

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I am a bit thick so bear with me but just how does this "shift control alt" thingy work?

I click to open photoshop CC and instantly hit shift control and alt....but nothing happens it just irritatingly loads up and gives me the welcome screen and lets get started option......I would if I could but it crashes and locks up after every save of a photo telling me to disable things in the preference screen......which I cant get to.

Thankfully this a is Canon provided subscription and is "free"...if I was paying I would be very upset

Update

hey I'm a Geek now......you don't need all this control shift malarkey.....simply go to edit...preferences...performance from the Photoshop screen when its open....and deselect as suggested.....why do people make things complicated?
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Michael Stenberg

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This isn't a great solution as it doesn't fix it for everyone, myself included. I have to erase my preferences almost every time I open the application.
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Rik Jespersen

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Why does the July 30 Photoshop "update" not deal with this problem? LAME.
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jonatan perez

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This reply was created from a merged topic originally titled Problem with PS.

I have a problem with the last version of Ps cc2015. When I close a file, Ps stop working and fall off. When I open Ps again, he recover all the files that I had open, but I can't close them because Ps fall off again... Please I need a solution. Thanks
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Jason Brown

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How long till there is a solution. Once you get used to using the graphics processor, it is a pain in the rear to go back.
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David Tompkins

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CC has the potential to bring us down big time by releasing software that doesnt work. Photoshop 2015 CC crashes everytime I try to start it. I've seen recommendations to disable "use video processor" but I can't get in to do that. Furthermore, this is a critical application to a large business, we can't afford to go down for days trying to fix an application.

Log Name: Application
Source: Application Error
Date: 7/24/2015 1:19:57 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DTOMPKINS-L0514.APHANET.ORG
Description:
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x000000000385514d
Faulting process id: 0x592c
Faulting application start time: 0x01d0c634f5e113ea
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 346facfe-3228-11e5-834a-342387ff1b92
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

119560
Application
DTOMPKINS-L0514.APHANET.ORG

Photoshop.exe
16.0.0.88
55681d39
Photoshop.exe
16.0.0.88
55681d39
c0000005
000000000385514d
592c
01d0c634f5e113ea
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
346facfe-3228-11e5-834a-342387ff1b92
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Michael Stenberg

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I have to agree with you. This is unacceptable.
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Chris Cox

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This topic is about a crash when closing document windows.

There is another topic about crashes on launch and how to solve them. See http://feedback.photoshop.com/photosh...

The Photoshop team is testing solutions to the known issues, as you can already see by reading the existing responses in the topics.
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Larry W Hall

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This reply was created from a merged topic originally titled Photoshop Not Responding window when exiting a picture or the program.

I downloaded the Photoshop CC 2015 yesterday. Issue: when I delete a picture from the work space or exit the program all together, PS freezes and the messaged is that Photoshop is not responding.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...
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Don Mace

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Well, I've got Photoshop cc 2015.0.1 update and now my advanced graphics capabilities are hosed. Have a new Nvidia Driver, and a clean reinstall of Photoshop . . but Photoshop crashes when trying to do, for instance, a replace color filter process. Very annoying, considering that everything worked well regarding my graphics processor until the update. And PS Photoshop, the word 'H*ll' is not profanity.
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Raphael Amponsah

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@Scott Walker, your method worked for me. Thanks a bunch!
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Chris Cox

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You don't need a workaround - you just need to install the Photoshop update.
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Saskia Nelissen

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I am also having troubles with Photoshop.
It crashes the first 3 times after startup
I have 2015.0.1 release and it's really frustrating
especially since I am giving training Photoshop.

Sometimes I even have to log out of windows 10 because also my mouse isn't working anymore.

Can someone please tell me how to fix this or how can I get the previous version back ?

Thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say the faulting module is?

Was this a clean install of Windows 10? Or did you have a system with Photoshop CC 2015 already installed that you then upgraded to Windows 10?
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Saskia Nelissen

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At this moment I don't have the crash so I don't exactly remember what the crash log said.
I already had a system with Photoshop CC on it when I upgraded to windows 10 but I installed after upgrading the last new version of Photoshop CC 2015
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How often does it crash? It sounds like it was crashing consistently. Can you get it to crash again and get the crash data? That would give us more clues. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Chris Cox

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You can find the previous crash report details in the system event viewer or reliability reports.
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Saskia Nelissen

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I used the solution of Adam Jerugim about turning of "Use Graphics processor"
That worked Photoshop didn't crash anymore but the graphics on my screen are bad so I need my grapic processor. I turned it on again yesterday and today Photoshop crashed again. My card is AMD Radeon R7 graphics + R7200 Dual Graphics. My computer is not even a yeat old.
My question is do I need another graphic card or is there something you can do about it in PHotoshop.
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Chris Cox

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First, make sure you have the 2015.0.1 update installed. Then update your video card driver from the GPU maker's website.
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Wayne Mullins

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Getting this error still. Have unchecked use graphics processor checkbox and still closes randomly. Usually on save file. any ideas?
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Chris Cox

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Install the 2015.0.1 update.
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Wayne Mullins

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Everything is updated via Adobe CC, same issue.
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Chris Cox

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The crash on closing documents was fixed in the 2015.0.1 update.
Double check the version number in Help -> System Info.
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Wayne Mullins

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Ok Chris you are right, Im on the older version but it wont allow me update anything, When I go in Adobe CC it just states open. When I go via Photoshop and click Updates, smae thing. Any idea where I can update this manually?

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
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Wayne Mullins

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Onto Adobe SUpport and they tell me Adobe Photoshop Version: 2015.0.0 is the latest version :) Typical :)
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Chris Cox

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You may need to exit and relaunch the Creative Cloud app to get it to see all the updates.