Photoshop 2015: Crashes every time I close out a photo (win)

  • 71
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
  • 71
I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;
Photo of Sharon Keller

Sharon Keller

  • 9 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 71
3 years ago
Photo of Adam Jerugim

Adam Jerugim, Employee

  • 196 Posts
  • 85 Reply Likes
Official Response
We may have a temporary workaround for this.  Trying going to Edit > Preferences > Performance and uncheck "Use Graphics Processor".  Quit and restart PS.  Do the crashes stop occurring?
3 years ago
Photo of Adam Jerugim

Adam Jerugim, Employee

  • 196 Posts
  • 85 Reply Likes
Official Response
David, reset your PS preferences on launch (shift-cntrl-alt) then turn off "Use Graphics Processor" in performance preferences (Edit > Preferences > Performance). Then quit and re-launch the application. That should mitigate the crashes you're seeing when you close files.
3 years ago
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14094 Posts
  • 1748 Reply Likes
Official Response
This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...
  • 71

Powered by Get Satisfaction