Photoshop 2015.5 on El Capitan

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  • Updated 2 years ago
  • (Edited)
Since the update to Photoshop 2015.5 it has serious bug issues around starting up on my MacBook Pro.

I have done over 5 remote support sessions with Adobe, have sent various crash reports and this week their final response was that Photoshop 2015.5 isn't compatible with Os 1011.x

Great!

Thanks Adobe :/
Photo of Wayne Fysh

Wayne Fysh

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  • frustrated

Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Wayne, Photoshop CC 2015.5 should work fine on Mac OS 10.11.6 (It's what I'm running now). Is Photoshop actually crashing? Do you get the Crash Reporter dialog? The logs I see attached to your case shows a hang waiting for the OS.

I didn't see notes on what the agent had you try in terms of troubleshooting. Have you tried running in safe mode or from a new Admin user account to see if the issue persists? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html