Photoshop 2015.5 on El Capitan

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
  • 1
Since the update to Photoshop 2015.5 it has serious bug issues around starting up on my MacBook Pro.

I have done over 5 remote support sessions with Adobe, have sent various crash reports and this week their final response was that Photoshop 2015.5 isn't compatible with Os 1011.x

Great!

Thanks Adobe :/
Photo of Wayne Fysh

Wayne Fysh

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
3 years ago
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2141 Reply Likes
Hi Wayne, Photoshop CC 2015.5 should work fine on Mac OS 10.11.6 (It's what I'm running now). Is Photoshop actually crashing? Do you get the Crash Reporter dialog? The logs I see attached to your case shows a hang waiting for the OS.

I didn't see notes on what the agent had you try in terms of troubleshooting. Have you tried running in safe mode or from a new Admin user account to see if the issue persists? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
  • 1

Powered by Get Satisfaction