Photoshop 2015.5 Fails to Launch, Error 0xc0000072, Windows 10

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I’m on Windows 10 and installed the 2015.5 update yesterday. After reinstalling ON1, Nik and Topaz, everything seemed to be working. After a short time, I tried to relaunch Photoshop and was shown the following error:

Log Name: System
Source: Application Popup
Date: 6/25/2016 8:26:25 AM
Event ID: 26
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Jeff-PC
Description:
Application popup: Photoshop.exe – Application Error : The application was unable to start correctly (0xc000007b). Click OK to close the application.
Event Xml:

26
0
4
0
0
0x8000000000000000

95811

System
Jeff-PC

Photoshop.exe – Application Error
The application was unable to start correctly (0xc000007b). Click OK to close the application.

I’ve reinstalled everything and it still will not launch. sfc /scannow passes.

However, if I open the image in Lightroom and select edit in Photoshop, it works (with the exception of the ON1 plugins v10.5.1).

Please help.

Photo of Jeff Schwartz

Jeff Schwartz

  • 6 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Debra D. Lucas

Debra D. Lucas

  • 1 Post
  • 0 Reply Likes
This is happening to me too and Bridge will not launch either and gives the same error message.  I have Windows 10 and this started happening after I installed ON1 Photo 10.5.1.  Prior to that installation Bridge and Photoshop CC 2015.5 was launching without any errors.

Debra
Photo of Jeff Schwartz

Jeff Schwartz

  • 6 Posts
  • 0 Reply Likes
I was able to get Photoshop to launch after uninstalling and reinstalling the C++ software and then reinstalling Photoshop. In Photoshop, I tried to open an ON1 filter and got an error message about a disk error.

I reinstalled ON1 and now I am back to the same error message I started with.

I just deactivated and uninstalled ON1 and will try reinstalling PS.
Photo of Jeff Schwartz

Jeff Schwartz

  • 6 Posts
  • 0 Reply Likes
This is for sure an ON1 issue. I will contact them and post back what I hear.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1417 Posts
  • 396 Reply Likes
You didn't leave the old plugins installed in the Plug-ins folder, did you? I only used the latest installer yesterday, but it all works. I renamed all the plug-ins in my Plug-ins folder to Oldxxx, just to be sure it would work. It worked fine on Mac running Yosemite.
Photo of Jeff Schwartz

Jeff Schwartz

  • 6 Posts
  • 0 Reply Likes
I had it delete the previous installation. I'm using Windows 10.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1417 Posts
  • 396 Reply Likes
Sounds like On1 mangled something with the uninstall. I had it leave everything in place, figuring I could delete the files in the App folders, leaving everything else intact, if it all went well. I haven't had time to do more than check on it with a couple of images, and make sure Standalone opens with a Browser that works.

Odd that it would actually prevent you from running PS. Makes me worry that I I uninstall using the Mac HD > Library > Application Support > On1 path to the uninstaller, it might take out my PS too.  In which case, On1 is here to stay. <G> I'll be interested in what's causing this. I know several people running Windows with On1, and the last thing they'll be able to handle is it taking out their main apps.
Photo of Jeff Schwartz

Jeff Schwartz

  • 6 Posts
  • 0 Reply Likes
I made a system restore point and tried the ON1 install again with my virus program off (like was suggested). The exact same problem came up again. I reverted back and Photoshop opened fine.

I still have not heard back from ON1.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1417 Posts
  • 396 Reply Likes
That's when you start nagging.  You know, the "don't mean to nag, but I'm afraid my earlier email fell into your junk mail. . ." <g>
Photo of Jeff Schwartz

Jeff Schwartz

  • 6 Posts
  • 0 Reply Likes
I was contacted by ON1 support yesterday. They have had other reports of the same issue and that they are working to find the cause. I have offered to let them screen share my PC to take a look.
Photo of Stuart Clarke

Stuart Clarke

  • 1 Post
  • 0 Reply Likes
I am having similar issue on Windows 7 but have noticed that photoshop is not shutting down properly if I open task manager and end the process, it will then open again no problem.