Photoshop 2015.5

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  • Updated 4 months ago
Help! I can't get my Photoshop to open. CC 2015.5
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Richard L Phillips

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Posted 4 months ago

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Johan Elzenga, Champion

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We need more information. What OS? What version of the OS? Why do you still use such an old version? CC2015.5 means subscription, so you could update for free and you are actually paying for updates you don’t install...
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David, Official Rep

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Everything that Johan said, plus, how does the Operating System respond when you try to launch Photoshop?  Do you get an error message?  Do you get a spinning cursor?

Finally, keep in mind that if you haven't used PS for several years, your local license probably expired at it could take a moment to validate you again (think about it: EVERYTHING would have revved and would need to be re-installed in the background...!).  If you've been paying, the other option would be to make sure your Internet connection is good and wait for the software to update.

Thanks,
David
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Richard L Phillips

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Ok...where to begin. First, my OS is 10.15.3, Catalina. Second, I wasn't aware I could update my version of Photoshop and was never advised that there was an update available. If I can update PS how do I do that? I used this program as recently as last week, so it shouldn't be expired. If it is I wasn't made aware of it. When I try to launch Photoshop on my computer (I have the icon on my dock) it bounces once, no spinning cursor, no error message, no nothing, whether I click on it, double click on it, hold down the icon until the "open" command presents itself or drag files to the icon. Just a single bounce of the icon on the dock. "Finder" never leaves and "Photoshop" never appears. If I try to purchase a new version of Photoshop will I be charged again?
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David, Official Rep

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Howdy Richard,

Let's see, to manually update Photoshop, go to Help > Updates.

As long as you use Photoshop every four weeks or so, your license will be up to date, as long as it's paid for.  In that case, you can always download a new copy, although you may only have two activated copies at a time, even if you have the software on many more machines than that.  A new copy is most likely to be compatible with the latest OSes.

Your installation might have a problem.  I don't even know if PS 2015 will run on OS 10.15 -- that's more than a four year offset and typically not supported.  Supporting the last two years/versions is standard product support for most software companies.

Hope that helps,
David
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