PhotoShop 2015.1 GPU detection problem / Crashes if I want to use it

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  • Updated 3 years ago
Hello there,

I am experiencing some problems after the new update (from 2015 to 2015.1.1), which is that Photoshop does not detect my GPU anymore.

If I go to preferences and there to performance, it says that it does not detect my GPU and if I still try to check the box to use GPU, Photoshop crashes.

 

I have attached a picture of where my problem happens.


Solutions I have tried so far:

Reinstall of drivers

Installing an older driver

Adding photoshop.exe and sniffer.exe to Radeon Control Panel


Sidenote:

If I disable the Graphics-Driver from my CPU in the device manager, Photoshop recognises my GPU normally suddenly.

Screenshot: http://prntscr.com/9n8lls

I cant do this as I use that one for my second monitor which is plugged into the motherboard.

 

Specs:

OS: Windows 10 64-bit

GPU: AMD Radeon R9 290x

Photoshop CC 2015.1.1

 

Would be nice to hear a solution 

 

Attachments:

http://prntscr.com/9myftb

http://prntscr.com/9myg7f

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James Stephan

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Posted 3 years ago

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Chris Cox

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That means that your GPU driver has a bug that causes it to crash. Photoshop disables the GPU option because the driver crashed while testing it.
To fix this, you need to update your video card driver from AMD's website to pick up their latest bug fixes.
You also have an Intel GPU in your system, and you need to update it's driver from Intel's website as well (in case it also needs bug fixes).
(Edited)
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James Stephan

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Alright, I just checked it, if you want to see the information, here it is:

Name of misapplication: Photoshop.exe, Version: 16.1.0.301, timestamp: 0x56470596
Name of the faulty module: atig6txx.dll, Version: 8.14.1.6489, timestamp: 0x567abd36
Exception code: 0xc0000005
Error offset: 0x000000000001461f
ID of the faulty process: 0x1c34
Start time of misapplication: 0x01d15ba87c0e70bf
Path of misapplication: C: \ Program Files \ Adobe \ Adobe Photoshop CC 2015 \ Photoshop.exe
Path of the faulty module: C: \ Windows \ System32 \ atig6txx.dll
Report ID: ad0a2c83-773c-452b-bd65-52c561dcd825
Full name of the faulty package:
Application ID, which is relative to the faulty package:
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Chris Cox

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That is your ATI video driver crashing.
And you haven't installed the Photoshop updates - you should be on 16.1.2.
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James Stephan

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Okay, thanks for your help. I will update PS to the newest version and then tell you about my experience.
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James Stephan

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So, here is the result after the update:
Name of misapplication: Photoshop.exe, Version: 16.1.2.355, timestamp: 0x56961fa0
Name of the faulty module: atig6txx.dll, Version: 8.14.1.6489, timestamp: 0x567abd36
Exception code: 0xc0000005
Error offset: 0x000000000001461f
ID of the faulty process: 0xfe8
Start time of misapplication: 0x01d15bae06a51821
Path of misapplication: C: \ Program Files \ Adobe \ Adobe Photoshop CC 2015 \ Photoshop.exe
Path of the faulty module: C: \ Windows \ System32 \ atig6txx.dll
Report ID: 6f922516-0a00-44cc-abe3-93b4d358b842
Full name of the faulty package:
Application ID, which is relative to the faulty package:

Sadly, still crashing. I dont know what to do anymore at the moment..
(Edited)
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Chris Cox

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Contact AMD - their driver is crashing.