Photoshop 2014: System Freezing on startup/quit

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  • Updated 4 years ago
  • (Edited)
Sporadically crashes system on startup. Last time splash screen said it was loading plugins. And it sometimes happens when quitting PS too.

The good news is it's stable while working, so I'm not losing work, but it's a time nuisance.

The cursor moves but the system is unresponsive. Can't get to finder to do a force quit. Must force a shutdown/restart.

Macbook Pro, Yosemite 10.9.5, PS 14.2.1
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way phat

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Chris Cox

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If it crashes, we need to see the long, detailed crash report to know exactly why it is crashing on your system.

And something that hangs the system is most likely an OS bug, a low level driver bug, or a hardware defect. Based on your description, it sounds like the OS or a driver.
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way phat

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Chris, how do I obtain a crash report?
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Chris Cox

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You're presented with the crash report when you crash on MacOS.

If the system is hanging/freezing - then that is not a crash.
(two different behaviors, two different causes - that should not be confused)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry, I didn't read your description close enough. You won't get a crash report if you system is encountering a system wide freeze that requires a hard reboot. As Chris suggested, a system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. You'll probably want to do some diagnostics with a tech at the Apple store if you can.
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way phat

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Thanks Jeffrey. I'll do as you suggest. It started after I upgraded from Lion to Mavericks (not Yosemite as I mistakenly said in my opening post).

But does the fact that it only happens upon start/quit of PS lend any clues as to what might be happening at the low level?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Not specifically. It could be a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation