Photoshop 2014.2.2: Crashing a lot on my Mac

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  • Updated 4 years ago
  • (Edited)
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Marcio Bomfim

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Posted 4 years ago

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Marcio Bomfim

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*mena = mean
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say?

Have you submitted any Crash Reports along w/your email address?: http://adobe.ly/gNJWVY
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Marcio Bomfim

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I don't even get the crash report.

unbelievable. So unstable. just crashed again and I didnt even do anything yet other than set the size of the document. 1000x1000.
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Chris Cox

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If the application crashed, you would get a crash report from the OS, followed by the Adobe crash report dialog. The old reports would also be available in ~/Library/Logs

So what, exactly, are you seeing happen?

What OS version are you using? Have you installed all the MacOS updates?

Have you added any third party plugins to Photoshop? If so, have you tried disabling them?
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Marcio Bomfim

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no third parties, no plugins, latest OS and updates.

While I was typing a message here, it crashed again:

Process: Adobe Photoshop CC 2014 [7335]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.2.2 (15.2.2.310)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2014 [7335]
User ID: 502

Date/Time: 2015-01-02 20:39:32.550 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: D7F8A4AC-9752-41D1-3415-77630366BD82

Sleep/Wake UUID: FD840406-4F7B-4E32-AC5D-D2A1151F253E

Time Awake Since Boot: 270000 seconds
Time Since Wake: 270000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000100000018
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Chris Cox

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We need to see the whole crash report, not just the first few lines.
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Marcio Bomfim

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also it is important to mention that half of the crashes, next time I open PS, it displays the initial welcome screen like it is the first time I am opening it...
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Marcio Bomfim

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and again...

Process: Adobe Photoshop CC 2014 [743]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.2.2 (15.2.2.310)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2014 [743]
User ID: 502

Date/Time: 2015-01-02 21:02:00.942 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: D7F8A4AC-9752-41D1-3415-77630366BD82

Time Awake Since Boot: 910 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000100013980

VM Regions Near 0x100013980:
-->
__TEXT 0000000106872000-000000010b14f000 [ 72.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

Application Specific Information:
objc_msgSend() selector name: mouseMoved:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff902350d7 objc_msgSend + 23
1 com.apple.AppKit 0x00007fff87d9250c -[NSWindow sendEvent:] + 368
2 com.adobe.owl 0x000000010c7ffa19 0x10c7c6000 + 236057
3 com.apple.AppKit 0x00007fff87d43c0a -[NSApplication sendEvent:] + 1074
4 com.adobe.Photoshop 0x000000010810715b 0x106872000 + 25776475
5 com.adobe.Photoshop 0x0000000108107b3d 0x106872000 + 25779005
6 com.adobe.Photoshop 0x000000010690ad59 0x106872000 + 626009
7 com.adobe.Photoshop 0x00000001068fc7bf 0x106872000 + 567231
8 com.adobe.Photoshop 0x00000001068fc5a6 0x106872000 + 566694
9 com.adobe.Photoshop 0x000000010711c114 0x106872000 + 9085204
10 com.adobe.Photoshop 0x000000010762e950 0x106872000 + 14403920
11 com.adobe.Photoshop 0x000000010711c9ea 0x106872000 + 9087466
12 com.adobe.Photoshop 0x00000001076310b8 0x106872000 + 14414008
13 com.adobe.Photoshop 0x0000000107639495 0x106872000 + 14447765
14 com.adobe.Photoshop 0x0000000107508aaa 0x106872000 + 13200042
15 com.adobe.Photoshop 0x0000000107463ea2 0x106872000 + 12525218
16 com.adobe.Photoshop 0x00000001074618c8 0x106872000 + 12515528
17 com.adobe.Photoshop 0x0000000107461027 0x106872000 + 12513319
18 com.adobe.Photoshop 0x0000000107500222 0x106872000 + 13165090
19 com.adobe.Photoshop 0x00000001076290b7 0x106872000 + 14381239
20 com.adobe.Photoshop 0x000000010763b62a 0x106872000 + 14456362
21 com.adobe.Photoshop 0x00000001068fc7bf 0x106872000 + 567231
22 com.adobe.Photoshop 0x00000001068fc5a6 0x106872000 + 566694
23 com.adobe.Photoshop 0x0000000108107bb4 0x106872000 + 25779124
24 com.apple.AppKit 0x00007fff87bd0e98 -[NSApplication run] + 711
25 com.adobe.Photoshop 0x0000000108108382 0x106872000 + 25781122
26 com.adobe.Photoshop 0x00000001081096f8 0x106872000 + 25786104
27 com.adobe.Photoshop 0x00000001068fce8f 0x106872000 + 568975
28 com.adobe.Photoshop 0x0000000106bb0dce 0x106872000 + 3403214
29 com.adobe.Photoshop 0x0000000106bb0f29 0x106872000 + 3403561
30 com.adobe.Photoshop 0x0000000106874334 0x106872000 + 9012
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Chris Cox

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OK, that's enough of the crash report to tell me what is happening.

You're hitting a pretty well known bug in MacOS that Apple has not been able to reproduce or fix. The bug has been there a while, we have an open bug report with Apple on the issue, and prompt them to keep investigating every few months... but it hasn't been solved yet. The bug does appear to affect many applications, but most people don't hit it that often.

As far as we can tell, it happens most often when switching applications and the OS sends mouseMoved events to the wrong target (probably going to the wrong application).

No, we have not found any way to avoid this OS bug (but not for lack of trying).

If you have steps that reliably reproduce the problem - please let us and Apple know so we can help Apple debug the issue.
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Marcio Bomfim

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Thanks I will.
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dennis miller

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I can reproduce this bug 100% of the time by running a slideshow in Lightroom. The show has about 140 Nikon NEF files and will crash after about the 15th - 20th slide - always.
dm
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Chris Cox

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Please see my reply in the other topic where you posted this.