Photoshop 20.0.5 slow performance, frequent crashes

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  • Problem
  • Updated 11 months ago
Hello, I recently started experiencing frequent crashes (about every 10-15 minutes) and slow performance while using Photoshop version 20.0.5.

I started using Photoshop after a two month break, previously it worked perfectly on the same machine. Now it is slow (saving takes about 6 seconds, ctrl-z is not instant) which is weird since I have a powerful computer that should run Photoshop without a problem. The worst thing is that it started crashing. It becomes unresponsive for about 5 seconds and then it shows the crash report screen. I have sent many reports over the past 2 days. Note that I didn't make any changes to the PC during those two months that might cause Photoshop to crash - no new drivers installed, etc.

I'm running it on a 64bit Windows 10 Pro version 1809 build 17763.615 (if that helps).

I have tried disabling the use of the graphics processor under preferences > performance but it crashes all the same.

Any help would be appreciated. Thanks.
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Artur Lepczyński

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  • sad & confused

Posted 11 months ago

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JIM CHAMBERLAIN

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Sorry to hear that.  I am running Windows Pro 10 ver 1903 on a Microsoft Surface Studio 2 without an issue.  I was nervous about upgrade to new version but it works fine for me.
Do you have another process consuming your cache?   Check your Task Manager to see what else may be lurking (Ctrl+Alt+Del)
good luck 

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Artur Lepczyński

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Hey, I think I managed to find the cause of the problem. I had two complicated polygons in my file, both stars with 100 points spanning the entire canvas. Once I rasterized them the problem went away. Photoshop is smooth and no crash so far.

This is a workaround since I didn't need to edit them any further so I could just rasterize them, but I'm wondering about the underlying cause of the crashes. Maybe something memory related?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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David Dobish, Photoshop Engineering Manager

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Would you please share the file with me?  Also could you please send me the email you submitted the crash reports under.  Please email me privately.   ddobish  at adobe dot com  Thanks, and sorry you are having issues with Photoshop.