Photoshop 20.0.5: Randomly closes (Win 10)

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  • Problem
  • Updated 1 year ago
  • (Edited)
My PS is randomly closing. Sometimes within minutes from opening, sometimes more.

I've reset preferences, i've gone on legacy compositing.

The event viewer goes like this.
Faulting application name: Photoshop.exe, version: 20.0.5.27259, time stamp: 0x5cf839a2
Faulting module name: AcLayers.DLL, version: 10.0.18362.1, time stamp: 0x36546e79
Exception code: 0xc0000374
Fault offset: 0x0000000000008d2d
Faulting process id: 0x2d04
Faulting application start time: 0x01d52c83a679c07c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\AcLayers.DLL
Report Id: 411d54e4-e710-43a8-94c9-f16c639a4dba
Faulting package full name:
Faulting package-relative application ID:


Any fixes?

Thanks in advance.
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marius serban

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Posted 1 year ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect a graphics driver. Go to the NVIDIA or AMD site and make sure your driver is up to date. 

I didn't see a full crash report in our system. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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marius serban

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Heya.
I went ahead and uninstalled PS and put back in an older version. And for now, it stopped.
I will reinstall the latest and see what happens.
I have the latest Nvidia drivers.
Also i get no crash reports. It just closes.

Thanks
(Edited)