Photoshop 20.0.2: Regularly displays graphic issues when brushing in masks, and freezes multiple times per day

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
I have had Adobe Creative Cloud and used Lightroom and Photoshop for years for my full time job, and the most recent release of Photoshop is the buggiest I have ever experienced (v 20.0.2).  It regularly displays graphic issues when brushing in masks, and freezes multiple times per day.  I have never had Photoshop do either of these things, but both started as soon as I upgraded to 20.0.2.  I'm not sure if this is widespread but it is a huge waste of time.  I guess I need to revert to a previous version until they figure out these new bugs.
Photo of Dan

Dan

  • 3 Posts
  • 2 Reply Likes
  • annoyed

Posted 4 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15367 Posts
  • 2241 Reply Likes
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Photo of Kit Kerner

Kit Kerner

  • 54 Posts
  • 19 Reply Likes

I too have had this problem with V20 (Windows), especially with sluggishness and the program closing and leaving me in the dark, so to speak, just to name a few issues. I have written to this forum several times reporting my progress, followed the advice and promised to report back and I will, but here is an update.

In this reply, I’ll keep it short. I did have V 20 backed out to V 19, which is sort of funny because somehow I was on V 18. Backing out V 29 (by Adobe techs) seemed to clear up some of my issues but not all, V 18 was running like a well oiled machine even with other apps opened with no complaints.

I even took my Laptop to the place where I purchased it recently and it checked out okay. However I took it back because I’m still not happy with how things are going. Ever since I moved off of V 18 I have had issues and maybe not just with PS.

Bottom line is that the owner noticed that PS was taking up a lot of memory, so we doubled it. I now have 16 MG memory. I have also looked through that ‘Photoshop System Info’ which is interesting even for someone that really doesn’t know what they are looking for. One thing I did notice was the increase in the memory I added available to PS, but it still indicates that the “Memory used by Photoshop: 70 %” with both the 8 MG and 16 MG. The Windows Task Manager shows something different; PS is using much less.

I included the first few lines of my History Log, a before and after and one can see the increase of memory in the after. I’m just surprised because it still is not running like V18 was, it is still slow, I’m still not happy and you are not alone! Good Luck!

PS. I let the app use a standalone drive for a scratch disk there is about 1/2 a terabyte there. . . .

History Log Before:

Adobe Photoshop Version: 19.1.7 20181012.r.437 2018/010/12: 1195941  x64

Number of Launches: 42

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 2304 MHz

Built-in memory: 8082 MB

Free memory: 5165 MB

Memory available to Photoshop: 7378 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

 

History Log After:

Adobe Photoshop Version: 19.1.7 20181012.r.437 2018/010/12: 1195941  x64

Number of Launches: 48

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.292

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 2304 MHz

Built-in memory: 16274 MB

Free memory: 10421 MB

Memory available to Photoshop: 14888 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

 


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15366 Posts
  • 2241 Reply Likes
Could you post the complete contents? There's missing information which may be useful.