Elements 11: Problems installing and uninstalling

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  • Updated 4 years ago
  • (Edited)
Hello. I have buy Photoshop Element 11. I have got lot of probleme to istall this and I would like to use After effect to ... But Photoshop don't start again ... He said "uninstall and reinstall the softwar" and I can't unistall Photoshop in my Windows menu (same problem with the CD)
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Tanguy SOUVIGNET

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Posted 4 years ago

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Chris Cox

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You have to use the uninstaller in the application directory to uninstall Photoshop or Elements correctly.
Installing After Effects won't interfere with Photoshop or Elements.
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Tanguy SOUVIGNET

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Strange ah ... Yet it is since the installation of the latter that I have problems ... I do not uninstall ... That's my problem ... Photoshop is not in the program list uninstall Windows ... (I have photoshop element 11) and when I want to uninstall it with the CD it shows me "Specified path is empty"
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Chris Cox

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If you already deleted the appellation, then the installer won't be able to remove the remaining parts of the application (because it can't find many of the expected parts).

And, again, you have to use the uninstaller in the application directory.
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Tanguy SOUVIGNET

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In the directory? And it is where this directory? I have nothing more that installing Photoshop ...
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Chris Cox

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Inside the Photoshop application directory.
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Tanguy SOUVIGNET

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Screen please ...
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Tanguy SOUVIGNET

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Where is the application directory ? I don't know !
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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On Windows try going to the Add/Remove application control panel to uninstall: http://windows.microsoft.com/en-us/wi...

If that doesn't work, use the cleaner tool: http://helpx.adobe.com/creative-suite...
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Tanguy SOUVIGNET

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It is precisely my problem ... Photoshop does not appear in the list ...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ok. Try the cleaner tool then.
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Tanguy SOUVIGNET

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That is to say? I did not understand sorry ...
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Tanguy SOUVIGNET

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Sorry for my bad english ... I'm french
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've asked an agent to contact you to assist.
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Tanguy SOUVIGNET

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Thank you very much !