Photoshop (19.1.5): Program Error when opening raw files

  • 1
  • Problem
  • Updated 5 days ago
  • (Edited)
I work on a PC Windows 10 up to date and all CC apps are up to date.The problem is I can't open a raw file by clicking file -> open and click on a raw file. If I click on a jpg of psd file not problem. If I try to open a raw file front the explorer by right clicking and choose for open with, I get the same fault message.

The message I get when trying to open a raw file is: Could not complete your request because of a program error.
In Lightroom if I open the same raw file with Ctrl E  the file opens nicely in Photoshop.
I tried starting with no plugins, I reset the preferences and I uninstalled and reinstalled Photoshop. All with no result, the fault is still there.
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Miriam Steger

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Posted 1 week ago

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Joel Weisbrod

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Check Windows 10 default programs. Perhaps the latest version of PS is not selected as the default for PSD files.
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Miriam Steger

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I have no problems opening a psd file, it is the raw files that don't open.
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Joel Weisbrod

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Okay, check the default program for the extension used in your raw image files.
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Miriam Steger

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I open my nef files with Windows Photo viewer so that is the default. Changing that didn't help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A copy of the error log "PSErrorLog.txt" might help. It's location on your system is as follows:

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC 2018/Adobe Photoshop CC Settings/PSErrorLog.txt
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Miriam Steger

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Log is empty unfortunately.
(Edited)
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Cristen Gillespie

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https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html
This might be a way to make sure that nothing bad has happened to your installation of the CR plug-in. It ought to be easier than uninstalling/reinstalling PS again . . . or Bridge. The page is current as of June, 2018, so it should be good to go.
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Miriam Steger

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I tried that too before I uninstalled and it didn't help either.
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Cristen Gillespie

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Well this is nasty. Have you tried opening from Bridge? Is Camera Raw even in the context-sensitive menu "Open in Camera Raw. . . "?
And in the File> Open menu, have you tried specifically choosing Enable: Camera Raw? And that format is actually there and lights up your NEF files?

I'm grasping at straws, because you've done practically everything we routinely do to fix things like this, including reinstalling Camera Raw itself.

On my Macs, I've never had a problem with Camera Raw not running from PS or Bridge, apart from some time ago when it used to demand we run PS before Bridge to make the connection every time we updated (to have a "valid app.") I haven't seen that in forever, though.
With no log files, Adobe's really going to have a hard time pinning this down.<sigh>
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Miriam Steger

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Opening from Bridge doesn't work either.

I think maybe it has something to do with Adobe Camera Raw in Photoshop. I tried to use the Camera Raw filter in Photoshop and I get the message:

Could not complete the Camera Raw Filter command because of a program error

On a few tries it worked but most of the times it failed and got the above message.

I tried to find an older version of camera raw but on the adobe website everything points to the camera raw installer which has only the latest camera raw. I will search some more for an older version.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Miriam Steger

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I hope someone can find a solution for me.
Now there is this text in the error file PSErrorLog.txt:
2018:07:12 09:35:30 : 0000000000000118 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2018:07:12 09:35:30 : e:\jenkins\ps18\ps\ps19\win64_release\20180604.r.346\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed


My sys info:


Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64
Number of Launches: 33
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 6
Processor speed: 2808 MHz
Built-in memory: 16309 MB
Free memory: 10444 MB
Memory available to Photoshop: 14920 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=3072
glgpu[0].GLName="NVIDIA GeForce GTX 1060 3GB"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="23.21.13.8873"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1060 3GB/PCIe/SSE2"
glgpu[0].GLRendererID=7170
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll"
glgpu[0].GLDriverDate="20171218000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 90970459878224165002
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Miriam\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 237,2G, 118,8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0  
   boost_filesystem.dll   photoshopdva   11.1.0  
   boost_signals.dll   photoshopdva   11.1.0  
   boost_system.dll   photoshopdva   11.1.0  
   boost_threads.dll   photoshopdva   11.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   11.1.0  
   dvacore.dll   photoshopdva   11.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   11.1.0  
   dvamediatypes.dll   photoshopdva   11.1.0  
   dvametadata.dll   photoshopdva   11.1.0  
   dvametadataapi.dll   photoshopdva   11.1.0  
   dvametadataui.dll   photoshopdva   11.1.0  
   dvaplayer.dll   photoshopdva   11.1.0  
   dvatransport.dll   photoshopdva   11.1.0  
   dvaui.dll   photoshopdva   11.1.0  
   dvaunittesting.dll   photoshopdva   11.1.0  
   dynamiclink.dll   photoshopdva   11.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.22  
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   LogSession.dll   LogSession   7.4.1.109.46827  
   mediacoreif.dll   photoshopdva   11.1.0  
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.5  
   Plugin.dll   Adobe Photoshop CC 2018   19.1.5  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  
   PSArt.dll   Adobe Photoshop CC 2018   19.1.5  
   PSCloud.dll                                                   1.0.0.1  
   psicon.dll   Adobe Photoshop   7.0  
   PSViews.dll   Adobe Photoshop CC 2018   19.1.5  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”
   ALCE 3.0 15.0 - from the file “CC-Extensions ALCE 3.8bf”
   Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”
   Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”
   BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.4 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Chrome 19.1.5 - from the file “Filter Gallery.8bf”
   Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”
   Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.5 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.5 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.1.5 - from the file “Dicom.8bi”
   Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”
   Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”
   Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”
   Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Fresco 19.1.5 - from the file “Filter Gallery.8bf”
   Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”
   Hidden NO VERSION - from the file “TopazRemaskAutomation.8li”
   HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Lens Blur 19.1.5 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.5 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.5 - from the file “Liquify.8bf”
   Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”
   Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.5 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”
   OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”
   Patchwork 19.1.5 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”
   Photocopy 19.1.5 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”
   Plaster 19.1.5 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”
   PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”
   Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”
   PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”
   Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Reticulation 19.1.5 - from the file “Filter Gallery.8bf”
   Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.5 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”
   Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”
   Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”
   Spaces 19.1.5 - from the file “Spaces.8li”
   Spatter 19.1.5 - from the file “Filter Gallery.8bf”
   Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.5 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Stamp 19.1.5 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”
   Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.1.5 - from the file “Filter Gallery.8bf”
   Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
   Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
   Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
   Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
   Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64.8bf”
   Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
   Topaz Detail 3 10.0 - from the file “tldetail3ps_x64.8bf”
   Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
   Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
   Topaz InFocus 10.0 - from the file “tlinfocusps_x64.8bf”
   Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64.8bf”
   Topaz photoFXlab 10.0 - from the file “tlphotoFXlabps_x64.8bf”
   Topaz ReMask 5 10.0 - from the file “tlremask5ps_x64.8bf”
   Topaz ReStyle 10.0 - from the file “tlrestyleps_x64.8bf”
   Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64.8bf”
   Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”
   Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
   Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Underpainting 19.1.5 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”
   Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Water Paper 19.1.5 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.5 - from the file “Filter Gallery.8bf”
   Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”
   Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”
   ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”
   BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”
   Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”
   Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”
   FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”
   HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”
   Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\Google\Selective Tool\SelectivePalette.8li”
   ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”
   Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”
   SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”
   SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”
   StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”
   Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”
   Bibliotheken  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”
   Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”
   ALCE 3  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.ccextensions.alce3\index.html”
   Exporteren als  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Interactive Luminosity Masks  3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.svenstork.photoshop.InteractiveLuminosityMasks\index.html”
   Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”
   Lumenzia  6.0.0 - from the file “C:\Users\Miriam\AppData\Roaming\Adobe\CEP\extensions\com.lumenzia.ext\index.html”
   Luminosity Masks (Greg Benz)  1.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.freemasksbenz.ext\index.html”
   Infinite Color  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\InfiniteColor\index.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Nieuw document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”
   Adobe Color-thema's  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Exporteren als  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   TK  1.0.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.TonyKuyper.TK16bit\index.html”
   Basics  6.0.0 - from the file “C:\Users\Miriam\AppData\Roaming\Adobe\CEP\extensions\com.lumenziabasics.ext\index.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
I see your graphics driver is pretty old: "20171218000000.000000-000"

Try updating the driver directly from the nVidia site.

If that doesn't work, try holding down the Shift key when you start to disable 3rd party plug-ins and see if that helps.
Photo of Miriam Steger

Miriam Steger

  • 8 Posts
  • 0 Reply Likes
Thanks for your answer, I have done both and problem still exists.