Photoshop 19.1.5: Images Open Very Small in the Workspace with Floating Docs and Two or More Monitors

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Well, another update, 19.1.5 and another update that doesn't fix this problem. Coult 19.1.6 be the one. Frankly, I doubt it. If the problem could be fixed, it would have by now. Ergo, it's a permanent unfixable bug. Just have to get used to it. Sure am glad I am paying for a subscription to this product.

Note: This conversation was created from a reply on: Photoshop CC 19.1.1: Images opening unexpectedly small (macOS).
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JG

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Posted 11 months ago

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Hannah Nicollet, Quality Engineer

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Hi Jerry,

I'm am a QE on the Photoshop team and from what we understand of how to reproduce this issue, it was fixed in 19.1.3. If there is a different environment/series of actions that cause the same problem, we would like to submit it and get it resolved. If you would like to show us the problem by sending screen captures of what you're seeing, with the steps that you took before it happened and then go to Help > System Info and then copy/paste the contents of that into an email. Please send any/all of that to my email below and I'll file a new case on it.

Thanks,
Hannah

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JG

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Just to be clear. The problem I'm describing only *started* for me with 19.1.3. Perhaps the fix you implemented for a different problem caused the problem I'm now seeing.
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Kukurykus

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This conversation was created from other theard that targeted correctly Photoshop. This one does not target any application, so that is hard to recognise for other users it is Photoshop problem. It's also not visible for people who read recent topics in Photoshop section when some something is posted here as that doesn't belong to that part of forum. Moderator should change it.
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JG

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I sent you email with examples.
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Melissa Linares

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This reply was created from a merged topic originally titled Photoshop 19.1.5: Images Open Small in Workspace with Floating Docs and Two or Mo....

This is still happening to me as well with 2 monitors.

And then something similar happens when I move the image to the 2nd monitor and zoom into the image using "Resize Windows to Fit" or Command + 0 (Fit on Screen). The image is automatically moved to the first monitor (zoom is applied and squeezed in the space available next to the windows/palettes).




Note: This conversation was created from a reply on: Photoshop CC 19.1.1: Images opening unexpectedly small (macOS).
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Melissa Linares

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I'm still having this problem and it's really affecting my work. I didn't want to install the previous version of Photoshop from 2017 but I'm going to do that because this is really bad. It happens any time I use the shortcut keys, or drop down menu, for zooming in with "resize windows to fit" or "fit on screen" and opening many files, they all open on small monitor 1, the laptop. Squeezed in whatever spot the palettes allow.
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Hannah Nicollet, Quality Engineer

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Hi Melissa,

Sorry for the frustration. Unfortunately we haven't been able to reproduce the issue here. The behavior that we saw before has since been resolved. Would you be willing to do a screenshare with me to take a look at what you're seeing and the steps you're taking to get there?

Thanks,
Hannah
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Melissa Linares

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Ok, np. I just replied to your email. Thanks.
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Kukurykus

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By the occastion I'm seeing you again after long time, could you explain why there are no new updates fixing bugs I reported 4 and 5 months ago?

I waited so long time, but every time another update was avialable it was to fix things many people reported. I figured out Adobe fixes only those in first instance so I decided to wait with patience for my turn I mean when you finally sort out those with higest importance in priority list. Then there's time to focus on those smaller.

Now I see all serious bugs (I mean those many users had problem with) got fixed. Why don't you fix then all others if you don't have to deal with any of most reported ones anymore?

Normally you updated Photoshop every month, but now 2 months passed and there is not even small fix. What's going on, are you going to do something with rest of bugs? I'm disappointed to see reports has only sense only if huge group of people do them :(

I want to add, bugs I reported started with CC 2018, so I can't understand why they had not to be taken for serious if they were not part of Ps for over 20 years.

Here is link to my post from 2 months to show you which bugs I'm refereing:

https://feedback.photoshop.com/photoshop_family/topics/adobe-digital-imaging-ps-lr-acr-june-release-...
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