Photoshop 19.1.4: Crashes more frequently

  • 1
  • Question
  • Updated 4 days ago
This version crashes more than I have ever experienced before!!!!!!!!! It just SUDDENLY crash the entire program. Without any information except asking me to send a bug report.

Note: This conversation was created from a reply on: Photoshop CC 19.1.4 is now available..
Photo of joachim barrum

joachim barrum

  • 106 Posts
  • 12 Reply Likes

Posted 7 days ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13972 Posts
  • 1664 Reply Likes
Did you submit a crash log? I'm not seeing any from you.
Photo of joachim barrum

joachim barrum

  • 106 Posts
  • 12 Reply Likes
Hey, yeah I did. Photoshop crashed 3 times today, one of the times I did send the error. I didnt include any log, I don't know if the crash popup does that automatically?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1663 Reply Likes
It should submit the log if you click send. See: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13972 Posts
  • 1664 Reply Likes
Weird. Did you include your email address (only way to associate it to you specifically). https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
Photo of joachim barrum

joachim barrum

  • 106 Posts
  • 12 Reply Likes
Yeah believe i left a comment of frustration :) and my email. If you cant find it I can report another one tomorrow if it crashes. 
Photo of Pete Green

Pete Green, Customer Advocate

  • 699 Posts
  • 126 Reply Likes
Were you up to any particular action when it crashed Joachim? Any way to reproduce it reliably for you?

Regards,
Pete
Photo of joachim barrum

joachim barrum

  • 106 Posts
  • 12 Reply Likes
Yes, actually I had the same type of crash a few times with the 19.1.3 as well. It actually started with that update. But, I thought it seemed more frequent now, since I had it 3 times in a day. But it could just be a unlucky coincidence. 

Ok if I experience it tomorrow I will first try to reset Photoshop prefs. I doubt I have any problems with the GPU, I have the latest nvidia driver with Geforce 1080ti, and nothing else are having any GPU problems. 
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
I looked for crashes submitted against 19.1.3 as well with your gmail address and still nothing. Wonder if your logs aren't getting through for some reason.
Photo of joachim barrum

joachim barrum

  • 106 Posts
  • 12 Reply Likes
Ah, I only comitted one crash log today with the latest patch. I nver sent them on the previous. I will see if I can reproduce this tomorrow and send another....because I guess I cant dig up an old crash report after the windows closed?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
Ok. It does take a bit of time to flow in. I will check in the AM. Hopefully we can sort it out.
Photo of joachim barrum

joachim barrum

  • 106 Posts
  • 12 Reply Likes
Ok now I've been working in photoshop and the same random crash happened out of the blue. While painitng. I have sent in the crash with my email and the comment "Photoshop randomly crashes"