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Posted 1 year ago
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So some may know many may not but in Photoshop CC 2018 when selecting and highlighting text and highlighting the font size and then using the up and down arrow keys it doesn't change in real time on the fly like it did in previous versions....I thought this was FOR SURE a bug, but then today I spoke to an Adobe supervisor after almost 2 long hours with techs letting them drive my computer as if they knew they were going to solve this....which of course they didn't! The supervisor told me this is expected behavior of Photoshop CC 2018 and that the feature was removed from this version?!??! Is this a for real thing moving backwards in the software?! I had more fun working in Photoshop 10 years ago I swear. Please chime in if anyone knows if this is going to be resolved soon. I uninstalled 2018 and reverted to 2017 which is perfectly fine for me! Aloha.
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Seriously some of the worst support I've ever received
Anyways , you can read the responses in this thread. Official response is that they are going to bring the feature back in the next update.
Hannah Nicollet, Quality Engineer
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https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
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I know you may not be involved directly with the support team and so my frustration is certainly not directed at you. It would be good however to pass along to whoever supervises or manages the support team for photoshop to
1) Check and be aware of known bugs so that they don’t waste a customers time when we reach out for help.
2) make sure support techs know the basics of the software they are supporting. The tech had obviously never used photoshop
3) don’t keep repeatedly trying the same things over and over without changing anything in the approach or in the settings and expecting different results. This was a huge time waster.
Hope this helps improve support! I’ve worked in IT for a few years and know this can be difficult to accomplish, but it is necessary
Hannah Nicollet, Quality Engineer
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I couldn't agree with you more, but had you not shared your experience I wouldn't know it happened. It's good to get feedback and to be aware that this was your experience with support.
We keep an up-to-date list of known issues/top customer issues, but obviously it's only as helpful as it is referenced. I would have expected the rep you spoke with to have access to it. I'm sorry for your frustration and I don't know why your experience was such that it was but I'll look into it.
I'll pass along your comments.
Regards,
Hannah
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David, Official Rep
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I'd like to apologize for the experience you had with Tech Support. Adobe's goal is certainly not to waste time or tick off users. If it makes you feel any better (and hopefully instills more faith in our responses than Tech Support's), Hannah and I are actually on the development team for Photoshop and thus have a better window into what's going on. Trust me, we are actively working on a fix for this bug and the solution should ship in the next release of the app. When that is, however, we are not allowed to specify -- you know, publicly traded company and all that.
If you do have issues with our phone support, please do reach out to us via other means. This forum is a great example. We only know if there's a problem if you tell us.
Thanks,
David
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Sigh...If only Lightroom performance could be fixed in the next update... (wink wink nudge nudge)
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In Photoshop you used to be able to adjust type styles (font size, leading, kerning, etc.) and see the changes rendered immediately.
Now I have to hit enter/return to see them. This means adjusting sizes/spaces 1 point at a time is a tedious process.
I know the previous release broke this feature altogether, so I appreciate that this functionality is better. However, it's still not fixed. I want to know that this is being addressed.
Hannah Nicollet, Quality Engineer
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Sorry for the frustration. I merged your post with a thread that was already in progress concerning this issue. The fonts not updating in real-time is a known issue and will be resolved in the next release of Photoshop.
In the meanwhile, depending on how much it bothers you or interrupts your workflow, going back to a previous version is a fast and painless option. If you aren't familiar with how to do that, here's a link that explains:
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html
Scroll down to "install previous versions of apps."
Thanks,
Hannah
David, Official Rep
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Font Size, Font Face, Leading, Tracking, Scaling, Baseline Shift, etc all still preview live if you do not "bump" (use the Arrow keys) but rather scrub (mouse the control widget) or (in the case of Font Face) you just mouse over a new name in the menus.
Hopefully, that might help you out until we can get the new version released,
Thanks,
David
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Hannah Nicollet, Quality Engineer
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Sorry for the frustration over this issue. To give you an update, this will be resolved in the next release.
If you prefer to go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop:
To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html
To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
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David, Official Rep
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So, I can tell you that it will be after the holidays. There is a certain cadence with releases, but we cannot confirm specific dates. We're really sorry that we cannot be more forthcoming, but we're actually legally constrained. I literally just got off the phone to verify I could share what I am with you all.
Thanks and sorry for the headache,
David
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I will go ahead and load up 2017 and use it for things that require a lot of type... I never knew how much I scrolled through fonts and font sizes until that feature is broken. Thanks at least giving us some aspect of a time frame.
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David, Official Rep
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Thanks,
David
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Hannah Nicollet, Quality Engineer
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Sorry for your frustration over this issue, but you don't need to be without a working version of Photoshop. This problem is only on 19.0.1. It only takes moments to install other versions of Photoshop:
To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html
To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
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Hannah Nicollet, Quality Engineer
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Help me to understand your situation better. Is there some functionality that was introduced in 19.0.1 that you need that wasn't in previous versions?
I am also a current paid CC subscriber and I have a working product. If you don't have a working product I want to help you because that is not acceptable.
To address your analogy, the dealer isn't asking you to rewire your car. The dealer is giving you a different car to drive, which might start differently, but is still a perfectly functioning car that you can drive while one issue with the other car is addressed.
Most of us are accustomed to installing regular updates whether on our phones or our operating systems at homes. This isn't much different. It's extremely simple. Launch the Creative Cloud desktop app and then see the attached screenshots.
Thanks,
Hannah


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Always keep a backup of those settings, they're quite handy when switching to other computers.
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Follow this article to see where the settings folder is located:
https://forums.adobe.com/thread/494812
Then, backup what's inside Adobe Photoshop CC 2018/Presets folder. That's the content that you'll use to copy to the new Photoshop CC 2017 that will be located in the same settings folder and will be created automatically when you install the previous Photoshop folder.
Any doubt, lmk.
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Hannah Nicollet, Quality Engineer
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Here's what the file structure looks like on my Mac (in Applications). I keep multiple installations on my machine and switch between them. If you expand any of the versions you'll see they all contain a Presets folder (which also contains Actions, etc.). It's pretty easy to see everything.
Also in Photoshop you can import Presets from other versions into the version you're using (via Edit > Presets > Export/Import Presets).

Regards,
Hannah
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Since the latest Photoshop CC update I'm unable to see any "live" changes to text size and color when modifying anything I always have to click Enter which then prompts the changes to show. But it makes increasing text to try to fit into a specific design a pain since I have to constantly click ENTER to view any changes... Has anyone else experienced this problem and have a solution?? (I've uninstalled Photoshop and reinstalled but same problem persists)
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I just used Hannah's solution of installing the previous version. It worked but I lost all my presets and actions. The amount of hours that have no been lost on this one simple thing is sadly becoming overwhelming.
Hannah Nicollet, Quality Engineer
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I'm so sorry to hear about your actions and presets. Though I believe they are still there, but do not automatically get imported when you start using a different version.
Can you try Edit > Presets > Migrate Presets and tell me what happens?
Thanks,
Hannah
Hannah Nicollet, Quality Engineer
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https://forums.adobe.com/thread/2232222
https://forums.adobe.com/thread/494812
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Hannah Nicollet, Quality Engineer
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Sorry for your frustration over this issue. We have not forgotten about it. It is a known issue and will be resolved in the next release of Photoshop.
Regards,
Hannah
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You can have both versions at same time and copy settings (not only presets) from 2018 to 2017. You need only to find correct folder.
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Hannah Nicollet, Quality Engineer
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19.1 is a feature release and it will be the next update. If you are concerned that I might be suggesting that the fix for this issue won't be coming until the next yearly MAX release (in other words, 20.0), not to worry.
Thanks,
Hannah
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It's a new problem caused by the 2018 update. I used to be able to preview the font size changes dynamically automatically as I edit the size. But now I have to press enter then I can view to see if it is the size I want. Please fix this bug.
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If you work with Type in Photoshop it is essential that the realtime Preview of Font size and also Line Height work.
Adobe com'on and fix this!!
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New Update for PsCC does not allow for live previewing of text increase size in text boxes - you have to now click enter after choosing a font size or spec to see what the text will look like in the box i.e. if it overflows or is too small you have to start the size chose process again - adds many clicks to the process as you zero in on the right character specs and makes a previously easy task arduous. Please fix!
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Just downloaded PS CC18 (MAC). Wish I hadn't. Editing text options using either the character panel or options panel cannot be done in "real time." In other words if I have some text set and wish to change size, leading, set width, etc. by selecting the corresponding value in the appropriate box, I can not use the arrow keys to see the adjustments as they are being made. Sure the arrow key changes the value, but I can't see the actual change until I commit with the return key. This sucks.
Hannah Nicollet, Quality Engineer
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Sorry for your frustration. I merged your post with a duplicate thread about the issue. This will be resolved in the next release of Photoshop (19.1) which will be coming soon. You'll get an update when it's ready for download.
Thanks,
Hannah
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Thanks for your quick response. Hope it does come soon considering the original post here is 2 months old. At the very least I'm not alone.
Ed
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Hannah Nicollet, Quality Engineer
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It should be simple to copy the folders with your actions and presets in them, but at this point you're only looking at days, not weeks, for the next release so you may not wish to bother.
Leah, what OS are you on? Are you sure you lost your actions? Upgrading removes previous versions by default, but installing other versions doesn't default to removal. Is it possible that they're still in a folder but they aren't imported to a previous version? If you want help verifying that tell me what your OS is and I'd be happy to help you look for them.
Regards,
Hannah
Hannah Nicollet, Quality Engineer
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I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!
Thank you,
Hannah
Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More
What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html
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i am using the german version. I do not see this configuration windows when updating. I want to ensure that is the version 19.1, but I can not see it on the Creative Cloud App. I am currently using 19.0 and when I select "other version", the latest one is 19.0.1.
When I click to the link "New", this is new: update for a function, which automatically select striking objects; support for high resolution monitors and more improvements and bug fixes.
So, is it 19.1?
Greetings
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19.1.0 has fixed text preview
Hannah Nicollet, Quality Engineer
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"When I click to the link "New", this is new: update for a function, which automatically select striking objects; support for high resolution monitors and more improvements and bug fixes."
Those are all new for this release, so yep that's the one! :)
Thanks,
Hannah
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Thanks for the reply. Sorry I missed it. I added new spam filter and just noticed all the responses here were being dumped into it.
I had trouble installing the latest update at first. When I clicked the Update Button, I was not being prompted, as show in your images, with the option to select "advanced." When I hit, update. It just starts updating. So, what I did, was try to find the presets folder of the older version I was using. I hand copied all of them to a new folder and then ran the update.
The update got to about 92 percent then stopped with the excuse that the folder already existed. Figured it was just a glitch in the Matrix so I tried again. Same result. It suggested I delete the folder. Well the that folder was in parent folder titled "butler" and my PC wouldn't even let me into it. I went into full out of control mode and attempted to the delete the butler folder but I was then told the folder doesn't exist.
I figured, well, problem solved then. I tried to install the latest version and it worked! I loaded up PS, tested the font size area using my scroll wheel and it worked just fine! Oh and all my presets, came along with for the ride so I didn't have to manually import them. Thank you! Thanks for all the time that you have put into this thread.
I cannot stress enough how horrible losing that feature made my life. It's sad, such a small change caused such a loss in productivity, it was insanely frustrating. I am thrilled it's fixed. Again, thank you.
Hannah Nicollet, Quality Engineer
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I'm so glad to hear the font issue is resolved for you!
Thanks for detailing your struggle with the installer. I wasn't seeing the update on my personal computer either so I get it! (All I needed was a restart though - I didn't have to go to all the trouble you did). If you feel like making a post just for trouble with the installer (as in you could just copy and paste what you've written here about installation and create a thread just related to installation), it would be good to compile the installer accounts in one place so it could be submitted as a separate issue.
Regards,
Hannah
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https://feedback.photoshop.com/photoshop_family/topics/trouble-with-the-installer
I also threw your name around like we're best friends. JK
Erik...
Hannah Nicollet, Quality Engineer
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Tried the other tips given - a) increase font size via computer settings and b) PS>Edit>Preferences>Interface>Large...well I was already on 'Large!! >UI Scaling>200 and WOooa HUUUUge result.....bla bl bla..
Lond story short, I have taken Hannah Nicollet advice and gone back to PS 2017 and can now read the type.
Just so as ADOBE knows, us oldie darlings past 65-plus years of age are just as brain smart operating PS, LR etc even though our eyesight mayn't be so good.
Glad also to see even the younger generation complaining about this ridiculous mini font size.
Hannah Nicollet, Quality Engineer
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This font issue was a problem in 19.0.1, but it should have been resolved at 19.1.
For a frame of reference, versions in order with CC 2018:
• 19.0.1 (contained this font size real-time updates issue)
• 19.1 (contained the fix for this issue)
• 19.1.1
• 19.1.2
• 19.1.3 (current version)
If you were running the current version before going back to CC 2017 I find it curious that you were still seeing this problem.
That said, if for some reason you decide you want to use a feature that was new to CC 2018, I would be happy to help troubleshoot why you were seeing an issue that should have been fixed 4 updates ago.
In the meanwhile, if you are happy using CC 2017 that works too.
Thanks!
Hannah
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Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
and are still having problems with text layers and effects on text layers not updating in real time - I have to click ok change to a different tool and then click back on the text layer before it will show changes on screen....... anybody else still having these problems?
Cheers
Soren
Edit.:
All sorted - Photoshop wasn't using the Geforce GTX video card but the generic Intel driver.
David, Official Rep
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All these problems should be solved now. If you do wind up having issues, please let us know here.
Thanks,
David
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Yvette Cardozo
David, Official Rep
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Can you share one of these documents with us? Or perhaps we can do a web-hosted screenshare together, so I can see the problem you're encountering and help you troubleshoot it? What you're describing SHOULD have been fixed and I'd really like to get to the bottom of the problem you're having, particularly since there have been no other contemporary reports.
My email is david <dot> mohr (at) ADOBE [dot] com.
Thanks,
David