I updated to 19.0.1 this morning, and everything is lovely with the exception of the Character palette. I'm suddenly unable to see increases or decreases made to any inputs in the Character palette via the up- and down-arrow keys in real time (only when I tab out of a field or hit Enter to commit the change does the actual type onscreen update). I'm able to make updates with arrow keys in other palettes (e.g. Paragraph). I should mention that I'm on a Macbook Pro (OS 10.13.1).
Posted 2 years ago
This reply was created from a merged topic originally titled Font not changing size on fly anymore when text and font size selected with arrow....
So some may know many may not but in Photoshop CC 2018 when selecting and highlighting text and highlighting the font size and then using the up and down arrow keys it doesn't change in real time on the fly like it did in previous versions....I thought this was FOR SURE a bug, but then today I spoke to an Adobe supervisor after almost 2 long hours with techs letting them drive my computer as if they knew they were going to solve this....which of course they didn't! The supervisor told me this is expected behavior of Photoshop CC 2018 and that the feature was removed from this version?!??! Is this a for real thing moving backwards in the software?! I had more fun working in Photoshop 10 years ago I swear. Please chime in if anyone knows if this is going to be resolved soon. I uninstalled 2018 and reverted to 2017 which is perfectly fine for me! Aloha.
So some may know many may not but in Photoshop CC 2018 when selecting and highlighting text and highlighting the font size and then using the up and down arrow keys it doesn't change in real time on the fly like it did in previous versions....I thought this was FOR SURE a bug, but then today I spoke to an Adobe supervisor after almost 2 long hours with techs letting them drive my computer as if they knew they were going to solve this....which of course they didn't! The supervisor told me this is expected behavior of Photoshop CC 2018 and that the feature was removed from this version?!??! Is this a for real thing moving backwards in the software?! I had more fun working in Photoshop 10 years ago I swear. Please chime in if anyone knows if this is going to be resolved soon. I uninstalled 2018 and reverted to 2017 which is perfectly fine for me! Aloha.
Yea I contacted Adobe "support" and had a "tech" (who obviously had never used photoshop before) "troubleshoot" my issue for over an hour only for him to stumble across this very thread and say "oh, i guess its a bug and we are going to fix it".....
Seriously some of the worst support I've ever received
Anyways , you can read the responses in this thread. Official response is that they are going to bring the feature back in the next update.
Seriously some of the worst support I've ever received
Anyways , you can read the responses in this thread. Official response is that they are going to bring the feature back in the next update.
Hannah Nicollet, Quality Engineer
Sorry you had that experience, Nick. Yes this is a known issue. If you'd rather go back to a previous version while you wait for the next release to come out, it only takes moments to install a previous version of Photoshop.
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
Hey Hannah, thanks for reaching out. I already performed that step. And am successfully working in the previous version. Unfortunately the “support tech” didnt offer any work around to me when “helping” me. I figured it out on my own.
I know you may not be involved directly with the support team and so my frustration is certainly not directed at you. It would be good however to pass along to whoever supervises or manages the support team for photoshop to
1) Check and be aware of known bugs so that they don’t waste a customers time when we reach out for help.
2) make sure support techs know the basics of the software they are supporting. The tech had obviously never used photoshop
3) don’t keep repeatedly trying the same things over and over without changing anything in the approach or in the settings and expecting different results. This was a huge time waster.
Hope this helps improve support! I’ve worked in IT for a few years and know this can be difficult to accomplish, but it is necessary
I know you may not be involved directly with the support team and so my frustration is certainly not directed at you. It would be good however to pass along to whoever supervises or manages the support team for photoshop to
1) Check and be aware of known bugs so that they don’t waste a customers time when we reach out for help.
2) make sure support techs know the basics of the software they are supporting. The tech had obviously never used photoshop
3) don’t keep repeatedly trying the same things over and over without changing anything in the approach or in the settings and expecting different results. This was a huge time waster.
Hope this helps improve support! I’ve worked in IT for a few years and know this can be difficult to accomplish, but it is necessary
Bravo Nick!
Hannah Nicollet, Quality Engineer
Hi Nick,
I couldn't agree with you more, but had you not shared your experience I wouldn't know it happened. It's good to get feedback and to be aware that this was your experience with support.
We keep an up-to-date list of known issues/top customer issues, but obviously it's only as helpful as it is referenced. I would have expected the rep you spoke with to have access to it. I'm sorry for your frustration and I don't know why your experience was such that it was but I'll look into it.
I'll pass along your comments.
Regards,
Hannah
I couldn't agree with you more, but had you not shared your experience I wouldn't know it happened. It's good to get feedback and to be aware that this was your experience with support.
We keep an up-to-date list of known issues/top customer issues, but obviously it's only as helpful as it is referenced. I would have expected the rep you spoke with to have access to it. I'm sorry for your frustration and I don't know why your experience was such that it was but I'll look into it.
I'll pass along your comments.
Regards,
Hannah
Thanks Hannah! I appreciate the effort
David, Official Rep
Howdy Nick,
I'd like to apologize for the experience you had with Tech Support. Adobe's goal is certainly not to waste time or tick off users. If it makes you feel any better (and hopefully instills more faith in our responses than Tech Support's), Hannah and I are actually on the development team for Photoshop and thus have a better window into what's going on. Trust me, we are actively working on a fix for this bug and the solution should ship in the next release of the app. When that is, however, we are not allowed to specify -- you know, publicly traded company and all that.
If you do have issues with our phone support, please do reach out to us via other means. This forum is a great example. We only know if there's a problem if you tell us.
Thanks,
David
I'd like to apologize for the experience you had with Tech Support. Adobe's goal is certainly not to waste time or tick off users. If it makes you feel any better (and hopefully instills more faith in our responses than Tech Support's), Hannah and I are actually on the development team for Photoshop and thus have a better window into what's going on. Trust me, we are actively working on a fix for this bug and the solution should ship in the next release of the app. When that is, however, we are not allowed to specify -- you know, publicly traded company and all that.
If you do have issues with our phone support, please do reach out to us via other means. This forum is a great example. We only know if there's a problem if you tell us.
Thanks,
David
Hey David, yep I read through all of the earlier responses and I understand a fix is coming in a future update. Glad to know it’s being fixed. I did leave comments on the satisfaction survey I received after my support call as well since I assume someone reviews surveys to look for ways to improve support like my company does.
Sigh...If only Lightroom performance could be fixed in the next update... (wink wink nudge nudge)
Sigh...If only Lightroom performance could be fixed in the next update... (wink wink nudge nudge)
This reply was created from a merged topic originally titled I want to preview type changes without hitting return.
In Photoshop you used to be able to adjust type styles (font size, leading, kerning, etc.) and see the changes rendered immediately.
Now I have to hit enter/return to see them. This means adjusting sizes/spaces 1 point at a time is a tedious process.
I know the previous release broke this feature altogether, so I appreciate that this functionality is better. However, it's still not fixed. I want to know that this is being addressed.
In Photoshop you used to be able to adjust type styles (font size, leading, kerning, etc.) and see the changes rendered immediately.
Now I have to hit enter/return to see them. This means adjusting sizes/spaces 1 point at a time is a tedious process.
I know the previous release broke this feature altogether, so I appreciate that this functionality is better. However, it's still not fixed. I want to know that this is being addressed.
Hannah Nicollet, Quality Engineer
littletinyfish,
Sorry for the frustration. I merged your post with a thread that was already in progress concerning this issue. The fonts not updating in real-time is a known issue and will be resolved in the next release of Photoshop.
In the meanwhile, depending on how much it bothers you or interrupts your workflow, going back to a previous version is a fast and painless option. If you aren't familiar with how to do that, here's a link that explains:
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html
Scroll down to "install previous versions of apps."
Thanks,
Hannah
Sorry for the frustration. I merged your post with a thread that was already in progress concerning this issue. The fonts not updating in real-time is a known issue and will be resolved in the next release of Photoshop.
In the meanwhile, depending on how much it bothers you or interrupts your workflow, going back to a previous version is a fast and painless option. If you aren't familiar with how to do that, here's a link that explains:
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html
Scroll down to "install previous versions of apps."
Thanks,
Hannah
David, Official Rep
Howdy LittleTinyFish,
Font Size, Font Face, Leading, Tracking, Scaling, Baseline Shift, etc all still preview live if you do not "bump" (use the Arrow keys) but rather scrub (mouse the control widget) or (in the case of Font Face) you just mouse over a new name in the menus.
Hopefully, that might help you out until we can get the new version released,
Thanks,
David
Font Size, Font Face, Leading, Tracking, Scaling, Baseline Shift, etc all still preview live if you do not "bump" (use the Arrow keys) but rather scrub (mouse the control widget) or (in the case of Font Face) you just mouse over a new name in the menus.
Hopefully, that might help you out until we can get the new version released,
Thanks,
David
Thank you both.
Hannah Nicollet, Quality Engineer
Hi Everyone,
Sorry for the frustration over this issue. To give you an update, this will be resolved in the next release.
If you prefer to go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop:
To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html
To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
Sorry for the frustration over this issue. To give you an update, this will be resolved in the next release.
If you prefer to go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop:
To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html
To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
(Edited)
I know you can't really comment and say exactly when 19.1 will be out, but can you give us a rough estimate? Like in a few weeks, a few months, mid summer? Just curious how long we have to wait and if I should go ahead and install CC2017 so I can use photoshop the way I have been using it for at least a decade.
David, Official Rep
Howdy Akipika,
So, I can tell you that it will be after the holidays. There is a certain cadence with releases, but we cannot confirm specific dates. We're really sorry that we cannot be more forthcoming, but we're actually legally constrained. I literally just got off the phone to verify I could share what I am with you all.
Thanks and sorry for the headache,
David
So, I can tell you that it will be after the holidays. There is a certain cadence with releases, but we cannot confirm specific dates. We're really sorry that we cannot be more forthcoming, but we're actually legally constrained. I literally just got off the phone to verify I could share what I am with you all.
Thanks and sorry for the headache,
David
That sucks you guys are so tied down by legality... maybe this year I will ask Santa for a world without lawyers :D
I will go ahead and load up 2017 and use it for things that require a lot of type... I never knew how much I scrolled through fonts and font sizes until that feature is broken. Thanks at least giving us some aspect of a time frame.
I will go ahead and load up 2017 and use it for things that require a lot of type... I never knew how much I scrolled through fonts and font sizes until that feature is broken. Thanks at least giving us some aspect of a time frame.
This will be fixed in the next release? Typically, how often do releases happen? This is ridiculous, lol. Like, "We'll fix it at some time in the future. Sorry, bye." Really?
Ya I gave up after 3 weeks and went back to the older version...it is really a shame we have no other viable options aside from Photoshop. They set themselves up quite a monopoly and know it so they don't have to work very fast to fix things they purposely broke.
David, Official Rep
Hey Justin, please read my comment to Akipika.
Thanks,
David
Thanks,
David
The really frustrating part is that we're paying by the month. Will we be reimbursed for these months that we don't have a working program? Not when Adobe and money are part of the same sentence. Gosh, I keep hoping Affinity will deliver us soon (all it needs is smart object support and almost all my designer friends are waiting to jump ship). We used to loathe Quark XPress and Adobe saved us. Now my designer-friends are cheering on Affinity Photo.
Thanks for the info! I hadn't really looked into it until now but can see how it would be a game-changer for them to get the smart objects integrated. I am downloading the trial version now to check it out :)
You'll like Affinity Photo. If Adobe keeps up their arrogance, look for Affinity to surprise them. I purchased it but haven't committed to using it on a full-time basis because of the learning curve. But it has many features that I like better than Photoshop's, and it's much faster because Photoshop is still relying on old code that's been around forever. Affinity is new from the ground up and took 5 years (I think) to build. They also make an Illustrator alternative (Affinity Designer, I think) and will be releasing a page layout program soon. Go Affinity! :)
Yeah I am checking them both out. Thanks!
Nina, I also went back to the previous version. Thanks David. And yeah, Marv, Affinity's products have won awards for their innovation. Definitely to be considered. I have Affinity Designer which works pretty well. Still learning it though since I'm coming from Inkscape, not Illustrator. Affinity Photo looks especially good though.
I can see there is definitely going to be a learning curve with it. The problem is most workplaces use Photoshop as a standard, so it has to get big enough to become a household name.
Hannah Nicollet, Quality Engineer
Hi Marv,
Sorry for your frustration over this issue, but you don't need to be without a working version of Photoshop. This problem is only on 19.0.1. It only takes moments to install other versions of Photoshop:
To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html
To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
Sorry for your frustration over this issue, but you don't need to be without a working version of Photoshop. This problem is only on 19.0.1. It only takes moments to install other versions of Photoshop:
To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html
To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
Regards,
Hannah
Yeah, makes sense... I do a workaround to fix your broken product. What's next, take my car into a dealership because it's not running right and they tell me that they won't be able to fix it for a few months so here are some instructions on how you can rewire a few things so it works again. Oh, but don't stop making your payments while you attempt to drive your new, broken car. Other than Adobe, who does things like this?
Hannah Nicollet, Quality Engineer
Hi Marv,
Help me to understand your situation better. Is there some functionality that was introduced in 19.0.1 that you need that wasn't in previous versions?
I am also a current paid CC subscriber and I have a working product. If you don't have a working product I want to help you because that is not acceptable.
To address your analogy, the dealer isn't asking you to rewire your car. The dealer is giving you a different car to drive, which might start differently, but is still a perfectly functioning car that you can drive while one issue with the other car is addressed.
Most of us are accustomed to installing regular updates whether on our phones or our operating systems at homes. This isn't much different. It's extremely simple. Launch the Creative Cloud desktop app and then see the attached screenshots.
Thanks,
Hannah
Help me to understand your situation better. Is there some functionality that was introduced in 19.0.1 that you need that wasn't in previous versions?
I am also a current paid CC subscriber and I have a working product. If you don't have a working product I want to help you because that is not acceptable.
To address your analogy, the dealer isn't asking you to rewire your car. The dealer is giving you a different car to drive, which might start differently, but is still a perfectly functioning car that you can drive while one issue with the other car is addressed.
Most of us are accustomed to installing regular updates whether on our phones or our operating systems at homes. This isn't much different. It's extremely simple. Launch the Creative Cloud desktop app and then see the attached screenshots.
Thanks,
Hannah
Because I've created a ton of custom actions, have my palettes set up for my vertical display and have custom shortcuts, I'm nervous about stepping back. Do you know if any of those things get lost or changed by going back?
You will lose everything unless you backup the settings folder. Are you on Windows or Mac?
Always keep a backup of those settings, they're quite handy when switching to other computers.
Always keep a backup of those settings, they're quite handy when switching to other computers.
I'm on a Mac. You're saying that there's a settings folder that contains all of the actions, palette locations and shortcuts in one place? If so, I'll go back. If not, I'll soldier on in my Phrustration as Adobe has cost me enough downtime already. I do this for a living and it's stupid that I'm forced to use tools that don't work. or workarounds that cost time. The 'rebellion' groundswell amongst designers should be getting concerning for Adobe methinks. Ridiculous pricing on a non-working product will hopefully be their undoing. Sorry for venting my frustration... I just can't wait for the day when the rebellion defeats the dark side. May the Phorce be with us.
Yes.
Follow this article to see where the settings folder is located:
https://forums.adobe.com/thread/494812
Then, backup what's inside Adobe Photoshop CC 2018/Presets folder. That's the content that you'll use to copy to the new Photoshop CC 2017 that will be located in the same settings folder and will be created automatically when you install the previous Photoshop folder.
Any doubt, lmk.
Follow this article to see where the settings folder is located:
https://forums.adobe.com/thread/494812
Then, backup what's inside Adobe Photoshop CC 2018/Presets folder. That's the content that you'll use to copy to the new Photoshop CC 2017 that will be located in the same settings folder and will be created automatically when you install the previous Photoshop folder.
Any doubt, lmk.
Backup settings can do no harm but i didnt when reverting from 2018 to 2017 and my settings were still there. So, unless you made big changes after installing 2018 update, it's useless,
That's how I do it in Windows and never lost any settings since CS4. Already moved from computer to computer 7/8 times, always with the settings.
Hannah Nicollet, Quality Engineer
Hi Marv,
Here's what the file structure looks like on my Mac (in Applications). I keep multiple installations on my machine and switch between them. If you expand any of the versions you'll see they all contain a Presets folder (which also contains Actions, etc.). It's pretty easy to see everything.
Also in Photoshop you can import Presets from other versions into the version you're using (via Edit > Presets > Export/Import Presets).
Regards,
Hannah
Here's what the file structure looks like on my Mac (in Applications). I keep multiple installations on my machine and switch between them. If you expand any of the versions you'll see they all contain a Presets folder (which also contains Actions, etc.). It's pretty easy to see everything.
Also in Photoshop you can import Presets from other versions into the version you're using (via Edit > Presets > Export/Import Presets).
Regards,
Hannah
This reply was created from a merged topic originally titled Photoshop Text Size/Color Resize.
Since the latest Photoshop CC update I'm unable to see any "live" changes to text size and color when modifying anything I always have to click Enter which then prompts the changes to show. But it makes increasing text to try to fit into a specific design a pain since I have to constantly click ENTER to view any changes... Has anyone else experienced this problem and have a solution?? (I've uninstalled Photoshop and reinstalled but same problem persists)
Since the latest Photoshop CC update I'm unable to see any "live" changes to text size and color when modifying anything I always have to click Enter which then prompts the changes to show. But it makes increasing text to try to fit into a specific design a pain since I have to constantly click ENTER to view any changes... Has anyone else experienced this problem and have a solution?? (I've uninstalled Photoshop and reinstalled but same problem persists)
Same for everyone. Uninstall current version and reinstall previous version of Photoshop. I can not believe they still have not fixed this issue.
I can't believe it's been two months and no fix.
I just used Hannah's solution of installing the previous version. It worked but I lost all my presets and actions. The amount of hours that have no been lost on this one simple thing is sadly becoming overwhelming.
I just used Hannah's solution of installing the previous version. It worked but I lost all my presets and actions. The amount of hours that have no been lost on this one simple thing is sadly becoming overwhelming.
Hannah Nicollet, Quality Engineer
Hi Erik,
I'm so sorry to hear about your actions and presets. Though I believe they are still there, but do not automatically get imported when you start using a different version.
Can you try Edit > Presets > Migrate Presets and tell me what happens?
Thanks,
Hannah
I'm so sorry to hear about your actions and presets. Though I believe they are still there, but do not automatically get imported when you start using a different version.
Can you try Edit > Presets > Migrate Presets and tell me what happens?
Thanks,
Hannah
(Edited)
Hannah Nicollet, Quality Engineer
Also you may find either or both of these threads helpful should you need to look for a copy of your presets and actions in your files:
https://forums.adobe.com/thread/2232222
https://forums.adobe.com/thread/494812
https://forums.adobe.com/thread/2232222
https://forums.adobe.com/thread/494812
(Edited)
When will I learn to stop updating Adobe products? The amount of useful new functionality absolutely pales in comparison to the number of core functions like this that are routinely broken and require an unreasonable amount of time to fix.
You can have both version at same time if new has something wrong. I am practicing this and it's good.
Hope Adobe hasn't forgotten about this bug --- :(
Hannah Nicollet, Quality Engineer
Hi Adrian,
Sorry for your frustration over this issue. We have not forgotten about it. It is a known issue and will be resolved in the next release of Photoshop.
Regards,
Hannah
Sorry for your frustration over this issue. We have not forgotten about it. It is a known issue and will be resolved in the next release of Photoshop.
Regards,
Hannah
I can't help but wonder what Adobe is doing to resolve this... it's a huge issue for those of us working in Photoshop day-to-day. I believe this problem has persisted since October, 2017. I don't dare go to an older version as I have hundreds of actions and multiple palette layouts saved, and colleagues of mine have lost their settings when going back to a previous version. No one can tell me that it would take 3 months (and counting) to fix a problem of this magnitude. And why aren't we receiving discounts for having to work with a broken product? I guess Adobe does care... about the monthly payments, at least.
Photoshop is so complicated that if you fix something, you can broke something else. They must be sure that nothing else is broken. And they usually don't fix single bug but more bugs at once.
You can have both versions at same time and copy settings (not only presets) from 2018 to 2017. You need only to find correct folder.
You can have both versions at same time and copy settings (not only presets) from 2018 to 2017. You need only to find correct folder.
The next release???????? I really hope you mean next update.
Hannah Nicollet, Quality Engineer
Hi Seth,
19.1 is a feature release and it will be the next update. If you are concerned that I might be suggesting that the fix for this issue won't be coming until the next yearly MAX release (in other words, 20.0), not to worry.
Thanks,
Hannah
19.1 is a feature release and it will be the next update. If you are concerned that I might be suggesting that the fix for this issue won't be coming until the next yearly MAX release (in other words, 20.0), not to worry.
Thanks,
Hannah
I'm expecting an update everyday.
If you work with Type in Photoshop it is essential that the realtime Preview of Font size and also Line Height work.
Adobe com'on and fix this!!
If you work with Type in Photoshop it is essential that the realtime Preview of Font size and also Line Height work.
Adobe com'on and fix this!!
I feel your pain. My clients are paying for my inefficiency because of this 4-month (and counting) bug. I'd expect this treatment from a company going out of business secretly, but Adobe makes too much money off of us to abandon us like this.
This reply was created from a merged topic originally titled Photoshop CC 2018 Text tool bug.
Just downloaded PS CC18 (MAC). Wish I hadn't. Editing text options using either the character panel or options panel cannot be done in "real time." In other words if I have some text set and wish to change size, leading, set width, etc. by selecting the corresponding value in the appropriate box, I can not use the arrow keys to see the adjustments as they are being made. Sure the arrow key changes the value, but I can't see the actual change until I commit with the return key. This sucks.
Just downloaded PS CC18 (MAC). Wish I hadn't. Editing text options using either the character panel or options panel cannot be done in "real time." In other words if I have some text set and wish to change size, leading, set width, etc. by selecting the corresponding value in the appropriate box, I can not use the arrow keys to see the adjustments as they are being made. Sure the arrow key changes the value, but I can't see the actual change until I commit with the return key. This sucks.
Hannah Nicollet, Quality Engineer
Hi Ed,
Sorry for your frustration. I merged your post with a duplicate thread about the issue. This will be resolved in the next release of Photoshop (19.1) which will be coming soon. You'll get an update when it's ready for download.
Thanks,
Hannah
Sorry for your frustration. I merged your post with a duplicate thread about the issue. This will be resolved in the next release of Photoshop (19.1) which will be coming soon. You'll get an update when it's ready for download.
Thanks,
Hannah
Hi Hanna,
Thanks for your quick response. Hope it does come soon considering the original post here is 2 months old. At the very least I'm not alone.
Ed
Thanks for your quick response. Hope it does come soon considering the original post here is 2 months old. At the very least I'm not alone.
Ed
Welcome to hell we have all been here for months....just waiting. Actually, I downgraded because that was the most debilitating bug they could have ever released I think.
Agreed!!
Nina, when you downgraded, did you lose your saved actions? I'm having so much trouble working in this broken version, but I've had friends say that they've lost their saved actions when they downgraded, so I'm afraid to try it as I have hundreds of them. I seriously can't believe we've been forced to do workarounds all this time. I despise Adobe for this.
I lost all of my settings and actions when I downgraded - but a couple of people further up the thread have posted how you can make a copy and save the 'preset' folder before you roll back - you can then copy everything back in place and i think some people had success doing that...
Thank you Leah. I've heard of successes and failures with saved actions and presets when downgrading. I'm just too afraid to attempt it at this point as it would take weeks to rebuild all the actions. Maybe if Adobe continues to drag their feet for another month or two, I'll take the chance.
I didn't know you could back up those settings when I upgraded/lost mine I should add though. However, least through this problem, I'll know for the future and I'm just lucky I didn't have many actions saved anyway - but I'll be backing up and saving all my program files from now on though incase the next update does the same :-/
(Edited)
Thanks for sharing your misery, Leah. I'd have done the same figuring "they carry over when upgrading, why not while downgrading as well?" I'll give it a couple of weeks and see how frustrating it becomes.
Hannah Nicollet, Quality Engineer
Hi Marv,
It should be simple to copy the folders with your actions and presets in them, but at this point you're only looking at days, not weeks, for the next release so you may not wish to bother.
Leah, what OS are you on? Are you sure you lost your actions? Upgrading removes previous versions by default, but installing other versions doesn't default to removal. Is it possible that they're still in a folder but they aren't imported to a previous version? If you want help verifying that tell me what your OS is and I'd be happy to help you look for them.
Regards,
Hannah
It should be simple to copy the folders with your actions and presets in them, but at this point you're only looking at days, not weeks, for the next release so you may not wish to bother.
Leah, what OS are you on? Are you sure you lost your actions? Upgrading removes previous versions by default, but installing other versions doesn't default to removal. Is it possible that they're still in a folder but they aren't imported to a previous version? If you want help verifying that tell me what your OS is and I'd be happy to help you look for them.
Regards,
Hannah
Hannah Nicollet, Quality Engineer
Hey Everyone!
I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!
Thank you,
Hannah
Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More
What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html
I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!
Thank you,
Hannah
Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More
What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html
(Edited)
Hi Hannah,
i am using the german version. I do not see this configuration windows when updating. I want to ensure that is the version 19.1, but I can not see it on the Creative Cloud App. I am currently using 19.0 and when I select "other version", the latest one is 19.0.1.
When I click to the link "New", this is new: update for a function, which automatically select striking objects; support for high resolution monitors and more improvements and bug fixes.
So, is it 19.1?
Greetings
i am using the german version. I do not see this configuration windows when updating. I want to ensure that is the version 19.1, but I can not see it on the Creative Cloud App. I am currently using 19.0 and when I select "other version", the latest one is 19.0.1.
When I click to the link "New", this is new: update for a function, which automatically select striking objects; support for high resolution monitors and more improvements and bug fixes.
So, is it 19.1?
Greetings
19.0.1 shows 19.0.0 because they forget increment number
19.1.0 has fixed text preview
19.1.0 has fixed text preview
Hannah Nicollet, Quality Engineer
Hi Denny,
"When I click to the link "New", this is new: update for a function, which automatically select striking objects; support for high resolution monitors and more improvements and bug fixes."
Those are all new for this release, so yep that's the one! :)
Thanks,
Hannah
"When I click to the link "New", this is new: update for a function, which automatically select striking objects; support for high resolution monitors and more improvements and bug fixes."
Those are all new for this release, so yep that's the one! :)
Thanks,
Hannah
Hi Hannah,
Thanks for the reply. Sorry I missed it. I added new spam filter and just noticed all the responses here were being dumped into it.
I had trouble installing the latest update at first. When I clicked the Update Button, I was not being prompted, as show in your images, with the option to select "advanced." When I hit, update. It just starts updating. So, what I did, was try to find the presets folder of the older version I was using. I hand copied all of them to a new folder and then ran the update.
The update got to about 92 percent then stopped with the excuse that the folder already existed. Figured it was just a glitch in the Matrix so I tried again. Same result. It suggested I delete the folder. Well the that folder was in parent folder titled "butler" and my PC wouldn't even let me into it. I went into full out of control mode and attempted to the delete the butler folder but I was then told the folder doesn't exist.
I figured, well, problem solved then. I tried to install the latest version and it worked! I loaded up PS, tested the font size area using my scroll wheel and it worked just fine! Oh and all my presets, came along with for the ride so I didn't have to manually import them. Thank you! Thanks for all the time that you have put into this thread.
I cannot stress enough how horrible losing that feature made my life. It's sad, such a small change caused such a loss in productivity, it was insanely frustrating. I am thrilled it's fixed. Again, thank you.
Thanks for the reply. Sorry I missed it. I added new spam filter and just noticed all the responses here were being dumped into it.
I had trouble installing the latest update at first. When I clicked the Update Button, I was not being prompted, as show in your images, with the option to select "advanced." When I hit, update. It just starts updating. So, what I did, was try to find the presets folder of the older version I was using. I hand copied all of them to a new folder and then ran the update.
The update got to about 92 percent then stopped with the excuse that the folder already existed. Figured it was just a glitch in the Matrix so I tried again. Same result. It suggested I delete the folder. Well the that folder was in parent folder titled "butler" and my PC wouldn't even let me into it. I went into full out of control mode and attempted to the delete the butler folder but I was then told the folder doesn't exist.
I figured, well, problem solved then. I tried to install the latest version and it worked! I loaded up PS, tested the font size area using my scroll wheel and it worked just fine! Oh and all my presets, came along with for the ride so I didn't have to manually import them. Thank you! Thanks for all the time that you have put into this thread.
I cannot stress enough how horrible losing that feature made my life. It's sad, such a small change caused such a loss in productivity, it was insanely frustrating. I am thrilled it's fixed. Again, thank you.
Hannah Nicollet, Quality Engineer
Hi Erik,
I'm so glad to hear the font issue is resolved for you!
Thanks for detailing your struggle with the installer. I wasn't seeing the update on my personal computer either so I get it! (All I needed was a restart though - I didn't have to go to all the trouble you did). If you feel like making a post just for trouble with the installer (as in you could just copy and paste what you've written here about installation and create a thread just related to installation), it would be good to compile the installer accounts in one place so it could be submitted as a separate issue.
Regards,
Hannah
I'm so glad to hear the font issue is resolved for you!
Thanks for detailing your struggle with the installer. I wasn't seeing the update on my personal computer either so I get it! (All I needed was a restart though - I didn't have to go to all the trouble you did). If you feel like making a post just for trouble with the installer (as in you could just copy and paste what you've written here about installation and create a thread just related to installation), it would be good to compile the installer accounts in one place so it could be submitted as a separate issue.
Regards,
Hannah
I added the post in the Problems section. Though this link says, "feedback" so, it's obvious I have no idea what I am doing.
https://feedback.photoshop.com/photoshop_family/topics/trouble-with-the-installer
I also threw your name around like we're best friends. JK
Erik...
https://feedback.photoshop.com/photoshop_family/topics/trouble-with-the-installer
I also threw your name around like we're best friends. JK
Erik...
Hannah Nicollet, Quality Engineer
hahaha that's awesome! Seriously you made my day.
I'm now with the very latest CC 2018 version and I thought I was having eye/sight problems so went to Specsavers to upgrade my glasses. Tests proved my sight was as good as before.
Tried the other tips given - a) increase font size via computer settings and b) PS>Edit>Preferences>Interface>Large...well I was already on 'Large!! >UI Scaling>200 and WOooa HUUUUge result.....bla bl bla..
Lond story short, I have taken Hannah Nicollet advice and gone back to PS 2017 and can now read the type.
Just so as ADOBE knows, us oldie darlings past 65-plus years of age are just as brain smart operating PS, LR etc even though our eyesight mayn't be so good.
Glad also to see even the younger generation complaining about this ridiculous mini font size.
Tried the other tips given - a) increase font size via computer settings and b) PS>Edit>Preferences>Interface>Large...well I was already on 'Large!! >UI Scaling>200 and WOooa HUUUUge result.....bla bl bla..
Lond story short, I have taken Hannah Nicollet advice and gone back to PS 2017 and can now read the type.
Just so as ADOBE knows, us oldie darlings past 65-plus years of age are just as brain smart operating PS, LR etc even though our eyesight mayn't be so good.
Glad also to see even the younger generation complaining about this ridiculous mini font size.
Hannah Nicollet, Quality Engineer
Hi Dinah,
This font issue was a problem in 19.0.1, but it should have been resolved at 19.1.
For a frame of reference, versions in order with CC 2018:
• 19.0.1 (contained this font size real-time updates issue)
• 19.1 (contained the fix for this issue)
• 19.1.1
• 19.1.2
• 19.1.3 (current version)
If you were running the current version before going back to CC 2017 I find it curious that you were still seeing this problem.
That said, if for some reason you decide you want to use a feature that was new to CC 2018, I would be happy to help troubleshoot why you were seeing an issue that should have been fixed 4 updates ago.
In the meanwhile, if you are happy using CC 2017 that works too.
Thanks!
Hannah
This font issue was a problem in 19.0.1, but it should have been resolved at 19.1.
For a frame of reference, versions in order with CC 2018:
• 19.0.1 (contained this font size real-time updates issue)
• 19.1 (contained the fix for this issue)
• 19.1.1
• 19.1.2
• 19.1.3 (current version)
If you were running the current version before going back to CC 2017 I find it curious that you were still seeing this problem.
That said, if for some reason you decide you want to use a feature that was new to CC 2018, I would be happy to help troubleshoot why you were seeing an issue that should have been fixed 4 updates ago.
In the meanwhile, if you are happy using CC 2017 that works too.
Thanks!
Hannah
I'm running version Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588 x64Number of Launches: 18
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
and are still having problems with text layers and effects on text layers not updating in real time - I have to click ok change to a different tool and then click back on the text layer before it will show changes on screen....... anybody else still having these problems?
Cheers
Soren
Edit.:
All sorted - Photoshop wasn't using the Geforce GTX video card but the generic Intel driver.
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
and are still having problems with text layers and effects on text layers not updating in real time - I have to click ok change to a different tool and then click back on the text layer before it will show changes on screen....... anybody else still having these problems?
Cheers
Soren
Edit.:
All sorted - Photoshop wasn't using the Geforce GTX video card but the generic Intel driver.
(Edited)
David, Official Rep
Howdy Soren,
All these problems should be solved now. If you do wind up having issues, please let us know here.
Thanks,
David
All these problems should be solved now. If you do wind up having issues, please let us know here.
Thanks,
David
NO. The problem is NOT solved. This is January, 2019. I just updated to the latest Photoshop CC. I am on Windows 7. I CAN change font size in Bridge. I CANNOT change font size in Photoshop, I've tried clicking the 'scale to UI font' box. Nothing. I had a friend on Windows 10 try. Nothing. I tried clicking 200%. That was a disaster, causing the entire screen to blow up to an unusable size. Yes, I still have Photoshop 2018. But the very reason I updated was to have control over font size. If this is a bug, it's been here for going on two years now!
Yvette Cardozo
Yvette Cardozo
David, Official Rep
Hi Yvette,
Can you share one of these documents with us? Or perhaps we can do a web-hosted screenshare together, so I can see the problem you're encountering and help you troubleshoot it? What you're describing SHOULD have been fixed and I'd really like to get to the bottom of the problem you're having, particularly since there have been no other contemporary reports.
My email is david <dot> mohr (at) ADOBE [dot] com.
Thanks,
David
Can you share one of these documents with us? Or perhaps we can do a web-hosted screenshare together, so I can see the problem you're encountering and help you troubleshoot it? What you're describing SHOULD have been fixed and I'd really like to get to the bottom of the problem you're having, particularly since there have been no other contemporary reports.
My email is david <dot> mohr (at) ADOBE [dot] com.
Thanks,
David
