Photoshop CC 19.0.1: Text Size Scubby Slider and Up Down Arrow no longer gives live updates

  • 51
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
I updated to 19.0.1 this morning, and everything is lovely with the exception of the Character palette. I'm suddenly unable to see increases or decreases made to any inputs in the Character palette via the up- and down-arrow keys in real time (only when I tab out of a field or hit Enter to commit the change does the actual type onscreen update). I'm able to make updates with arrow keys in other palettes (e.g. Paragraph). I should mention that I'm on a Macbook Pro (OS 10.13.1).
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Jesse Mellon

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Posted 3 months ago

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Dominic Graul

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Currently experiencing the same problem. Text wont give a live update when changes are made, confirmed was working on 2017.

Im running
Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64
Operating System: Mac OS 10.12.5
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rachel harrison

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I'm having the same issue. Updated today to 19.01.1.
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Jouni Karppanen

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Same problem here. Annoying as hell!
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Hannah Nicollet, Official Rep

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Sorry for the frustration. Thanks for the feedback - I'll submit this to our engineers to look into it. 

Regards,
Hannah
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paul soupiset

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What’s the timeline, please? Thank you
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Joe Sadloski

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I'm interested in the ETA as well.  Migrating to an older version sounds like a pain and I'll deal with the annoyance if it's a week or two.  But not a month or two.
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Hannah Nicollet, Official Rep

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Being a publicly traded company we cannot share timelines, but if you look at the general pace between releases, that should give you a good idea.
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Hannah Nicollet, Official Rep

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Joe - as far as installing a different version, it's honestly really easy. I install and uninstall different versions on my machine frequently. I'll attach a couple of screenshots. Just open the Creative Cloud Desktop app and then follow these images.



(Edited)
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David, Official Rep

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Howdy Jesse and everyone,

Yes, in order to get the fix out for leading with transformed type as soon as possible, we had to trade-off live updates to bumping (arrow keys) and scrubbing (mousing the control).  We are working on fixes to return the earlier behavior and they should ship with the next release to go out.  Our concern was including these fixes in a dot-release as they were untested and we wanted to get our customers the leading fix ASAP without breaking anything else.

I hope that makes sense.

Sorry for the annoyance,
David
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melquam

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This is a terrible "trade-off" and causing more of a disruption to my productivity than the leading issue. The work around for leading was to type values into the properties fields and tab to accept the value. So to solve that, you made it so essentially we have to manually set values and tab for all character properties instead of just leading? How does that make sense?
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JEA

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The fix will be in an update to the present photoshop 19.0 or in a new version of photoshop next year?
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David, Official Rep

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Hi Melquam and JEA,

Due to the failure of a(n unrelated) widget control, Leading was effectively broken for many users.  Not all had the same experience, but many found it totally debilitating.  We wanted to get a fix out ASAP but recognized that the consequence would be to disable live updates for scrubbing and bumping, due to the limited time.  But once the control is confirmed, the layer(s) will update.  Limited live-updates certainly seems like a much better result than Leading going crazy or failing completely.

We're actively working on a complete fix and I can say that I was actually testing this today.  I cannot tell you when this fix will ship, but I can say that I see no reason for the next dot release NOT to include this fix.  That's as direct and transparent as we can legally be.

We're sorry that this impacted your workflow -- the goal was to make this better for the majority of users as quickly as possible.

Thanks,
David
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Nina Marie

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This was a really bad trade. 
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melquam

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I want to just post a bunch of swear words at the moment, David. The leading issue had a workaround. This issue does not. If I'm understanding correctly, not everyone had the Leading issue, but lots did, so the solution was to break something for everyone that has no workaround so some who were too "debilitated" to use a workaround could function?

It just doesn't make sense. I'd be more understanding and would respect the company's position if you said something like, we screwed up, then we screwed up again, but we're going to fix it right away. Not, we had a choice between two broken versions of our software and we chose to worst of the scenarios and hopefully you'll have a working version on the next dot release.

Infuriating.
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Patrick Marckesano

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This is INSANE. 

This is why nobody trusts updates anymore — a MAJOR FEATURE that any mid to high level designer would be using to adjust typography is non functional. 

 Seriously — how about not making updates for the sake of making updates and focusing on quality?

FYI - this "inconvenience" is costing people time and MONEY, all because of your carelessness. 
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Nina Marie

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THANK YOU. This is going on far too long....someone in management made a really bad decision. Won't be updating again for months after an update release. Learned my lesson! 
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Erik Van de Wiel

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It's been two weeks since the official response. Any news on when we can expect this fix? My workflow is really broken with 19.0.1...
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Erik Van de Wiel

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It's been two weeks since the official response. Any news on when we can expect this fix? My workflow is really broken with 19.0.1...
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Patrick Marckesano

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Just revert back to CC 2017 - on the Adobe Creative cloud drop down under 'Apps' click and hold down on the little down facing chevron and choose "other versions".

It will install the old version back on your computer but you may lose settings (super annoying). But at least Photoshop will work again.

They should have never released 2018 in October, but you know — shipping software on the dates that upper management dictates is what's most important. ;)
(Edited)
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Den Bell

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Thank you. Jesus, what a nightmare. 
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marv

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I can't believe this... who releases an update that breaks such a key component of their software? I recently began paying for a subscription to Adobe's CC and I'm pissed. I thought an upgrade would make me more productive, not less. What morons. Please, Affinity, rescue us from the monster Adobe has become, in the same way Adobe once rescued us from Quark!
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Hannah Nicollet, Official Rep

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Hi Marv,

Sorry for the frustration this issue is causing you. If you'd rather go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop. 

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")

To save your settings https://helpx.adobe.com/photoshop/using/preset-migration.html

Regards,
Hannah
(Edited)
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Nina Marie

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This reply was created from a merged topic originally titled Scroll for ALL Character options no longer real-time after bug update for the Lea....

There was previously an issue with the scroll and typing into the leading box for Character options. Looks like that was updated and the scroll works, but it is no longer real-time as you scroll for ANY of the options now. You have to scroll and apply it before seeing the outcome. Please update this asap!!! My workflow is being extremely hindered by this.
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Jason Watson

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I'd suggest going back to Photoshop CC 2017 until this gets fixed completely, at least if you use text in Photoshop on a regular basis. 
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David, Official Rep

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Oh, and a work-around for now is that you do get the previews if you're in a modal state (the text is uncommitted).

Hope that helps,
David
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Nina Marie

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Can you explain this? Not sure what you mean by modal state. I am seeing no preview whether text is highlighted which is how I normally use it) or if just the layer is selected.
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Bill Parker

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No, the live preview does NOT work even if text is uncommitted!
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Nenime philippe

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Hi David, thank you for your reply. You've said that there is a work around regarding the preview. but having part of the text or all of it selected means it's  in modal state. This is the actual worflow for everybody and this is exactely what doesn't work anymore. Not sure to understand the work around here.
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Len Erickson

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This reply was created from a merged topic originally titled Bug in Photoshop 19 Text Size Scubby Slider no longer gives live updates.

After updating my Photoshop from 2017.1.2 to new Photoshop 19 my Text scubby sliders no longer give live updates to image.. I must release the mouse to see the font size changes. I uninstalled PS 19 and reinstalled 2017.1.2 and everything works..in old version..
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Benjamin

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This reply was created from a merged topic originally titled Leading adjustments has no live preview.

Since the last PS update, when adjusting the leading of text, there is no live preview of the adjustments.
So you have to enter each time you want to see the adjustment you made.
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Leah Tickner

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I'm having the same issue today (17/11/2017) - really hope this can be updated quickly, as it's becoming quite frustrating and time-consuming

Will we be alerted to this patch being fixed?

Currently trying to uninstall and role back to the previous version

Thanks,
(Edited)
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David, Official Rep

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Howdy Leah,

When a user-reported bug is fixed, we do try to put out a message on any thread that mentions the bug.  So when the patch comes out, everyone who is following this thread should get a message.

Thanks and sorry for the hassle,
David
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Denny Müller

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Same here. Wow, that is a really really annoying one. I use Windows 10. So not only Mac users have this issue.

If it possible, please send us the file we need to overwrite as a workaround until you publish the new update?

Greetings
(Edited)
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Rosa

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HI Denny, I also use Windows 10. I've not installed the new PS yet, still using 2017. I've been on the road for 5 weeks and have been following all the bug reporting, so arriving back home have not decided to install the new version on my desktop. What I want to know as you're a Windows user as well, do you have other issues with the new version? 
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Denny Müller

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Hi Rosa, here we meet again ;-)
Currently I have no other bugs / issues found on version 19.0.1, only this text sizing issue.
So I think, you can unscrupulousy install the version 19.0(.0).
With the "Creative Cloud" app you can manually choose and a another version to install. But carefully: I just found out, that installing a previous version will delete all the settings.
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Rosa

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Hi Denny, we do meet again ;) Thanks for your response and help. . . . I can't help but be a little wary after all the bug reports. . . Have a great day :)
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Leah Tickner

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I had to uninstall Photoshop using the Creative Cloud panel... then I had to also uninstall it from my windows computer itself as well - then back in the Creative Cloud panel, I think if you either right click to install, or click the arrow to expand the options, it gives you the option to “view other versions” and that’s where I could choose to go back and install the 2017 version (18.??)

I use text quite a lot in photoshop for work and even though it seems such a small bug, it quickly became highly annoying not having the “live preview” of your changes - I have been a graphic designer for quite a few years now but I’m not THAT good to know exactly which point size I would need first time
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Andrzej Bania

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Amazing how losing such a small feature can be completely debilitating...   We all use that up/down 'nudge' capability - while focusing intently on the space that needs filling :-)
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Geiras

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Will use Photoshop CC 2017 instead. This is just driving me crazy.
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Jouni Karppanen

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Same here. Of course all my settings defaulted when I reverted to older version. This sucks so much right now. Why the settings aren't saved in cloud ??? All star marked fonts, everything. Really time consuming and frustrating! Why Adobe why?
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Geiras

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Well, I always keep a local save of my Adobe Settings folder. This way I can overwrite everything when a new version comes out or when I want to revert to a previous version due to bugs, like this one.

But yeah, not being saved to the cloud is non-sense.
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Ryan Bennett

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Yep this is killing me. Fix it now! 
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Jaye Rose Lindner

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This is the worst. This gives me a headache all day now. 
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Pim Eissens

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This is distupting my workflow more than I could imagine, please fix this issue soon.
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Geiras

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Hey all, revert to 19.0.0. The bugs there are less annoying than this one.
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Denny Müller

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But be warned: you will loose almost all your settings.
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Geiras

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Not if you backup your folder and then replace the files with the ones you backed up. I did this myself and I have all the settings back (actions, brushes, workspaces, colours, etc)
(Edited)
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Denny Müller

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I know, but there are enough people who did not backup these folders and start the rollback - like me, heh :-)
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Geiras

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You did well in warning other users. I tried to edit the comment by making it clear. 
Always make a backup while rolling back. 

I guess it was the last time you lost your settings, ehehehhe. Hope they launch a new version soon. The 19.0.0 has the annoying bug where Alt doesn't work if pressed first/first time press.
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Leah Tickner

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I didn't even know you could do that?! will definately be backing up my settings in the future

Thanks :)
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Denny Müller

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Luckily I did not saved a lot of individual configuration. Yes, now I know it ;-) I haven't the issue with the Alt button on 19.0.0.
Greetings
(Edited)
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Geiras

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@Leah, yes you can, but it is a manual backup where you need to go to the folders on your computer and copy paste them to a safe location. 
If you need help with the backup or folders locations, let me know.

@Denny, I'm on Windows, maybe that specific Alt issue only happens in Windows. 

Greetings for both of you. ;)
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David, Official Rep

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The issue with the ALT key is specific to Windows and PS 19.0 and 19.0.1.  It actually is specific to the order you press the keys in.  If ALT is not first, you should be fine.  Meanwhile, we're actively working on a fix, the specifics of which are in a different thread.

Hope that helps,
David
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David, Official Rep

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Nick LaPalomento

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I just rolled back to a previous version with the creative cloud app, pretty easy work around if anyone else is interested. It also leaves the newest version installed so whenever they implement the update I’ll switch back to the latest version.
(Edited)
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Jeremy Couso

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Is there a time frame for this particular problem to be addressed? We are now two weeks out and I am trying to decide if I should roll back to the previous version. Very crippling for my workflow as I am sure it is for others.  :) Thanks!
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Jens Lucking

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Same here. Very frustrating.
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Jouni Karppanen

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Knowing Adobe fix won't be coming this year ;) Mark my words...
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akipika

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Glad I found this page... this bug has definitely affected the speed of my workflow. I never realized how much I use that simple little feature on a daily basis, but once it is gone or broken, WOW! 

Definitely seems like a bad decision in that trade-off scenario. I keep checking CC app for an update. Hopefully it will roll out soon or else I am going back to 2017 where everything worked as it should.
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Patrick Marckesano

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The people making these decisions are clearly not users of Photoshop. 
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David, Official Rep

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Hi Patrick,

That's actually not true.  I and many of the other team members use Photoshop every day.

The thing is, Photoshop is used many different ways by many different people, from creating wedding albums to analyzing the patterns of bacteria growth in stained-and-photographed mold cultures to many, many other examples.  While you might not agree with the decision because it impacts your workflow, this was actually the best option to get a solution out quickly.  And based on the feedback for that problem vs this one, it was the right call.

It's fantastically hard to make everyone happy, particularly when time is short and resources are limited.  We needed to get a fix out ASAP and had to make a trade-off to do so.  But we're actively working on a solution that should ship with the very next release.  More than that we can't legally share without making all of you "insiders" of a publicly-traded company, with the Wall Street implications that entails.

Again, sorry for the hassle you're encountering,
David
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Patrick Marckesano

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David,

I appreciate you sharing your perspective as nowadays most big companies just don't bother at all to respond to consumers. 

And I also empathize with the difficult process of QA within software product management as I have been on a software development team with resources much more limited than a giant developer like Adobe and had users complaining about bugs... 

But  here's the thing — this is a MAJOR BUG we're talking about here. You've disabled a basic feature that Photoshop has had for over a decade (at least by my memory) that affects the UX of basic, precise typography adjustment, one that any designer will use on a daily basis. And you're speaking about it like its an edge case use. Well, that's just nonsense.

You guys messed up big time and are making us pay for it. At the very least, you guys could shut down the update prompts or give a warning on Adobe Cloud so that people don't get caught unaware and waste their time with a faulty update like many here did. 

(I AM thankful that Cloud makes it pretty easy to install previous versions and am not out looking for cracked software on the darknet.) 

Please, just try and get your organization communicating better so your left hand knows what your right hand is doing. Be our advocate and earn our business. 

Thanks!
(Edited)