I updated to 19.0.1 this morning, and everything is lovely with the exception of the Character palette. I'm suddenly unable to see increases or decreases made to any inputs in the Character palette via the up- and down-arrow keys in real time (only when I tab out of a field or hit Enter to commit the change does the actual type onscreen update). I'm able to make updates with arrow keys in other palettes (e.g. Paragraph). I should mention that I'm on a Macbook Pro (OS 10.13.1).
Posted 1 year ago
Hannah Nicollet, Quality Engineer
Sorry for the frustration. Thanks for the feedback - I'll submit this to our engineers to look into it.
Regards,
Hannah
Regards,
Hannah
What’s the timeline, please? Thank you
I'm interested in the ETA as well. Migrating to an older version sounds like a pain and I'll deal with the annoyance if it's a week or two. But not a month or two.
Hannah Nicollet, Quality Engineer
Being a publicly traded company we cannot share timelines, but if you look at the general pace between releases, that should give you a good idea.
Hannah Nicollet, Quality Engineer
Joe - as far as installing a different version, it's honestly really easy. I install and uninstall different versions on my machine frequently. I'll attach a couple of screenshots. Just open the Creative Cloud Desktop app and then follow these images.
(Edited)
David, Official Rep
Howdy Jesse and everyone,
Yes, in order to get the fix out for leading with transformed type as soon as possible, we had to trade-off live updates to bumping (arrow keys) and scrubbing (mousing the control). We are working on fixes to return the earlier behavior and they should ship with the next release to go out. Our concern was including these fixes in a dot-release as they were untested and we wanted to get our customers the leading fix ASAP without breaking anything else.
I hope that makes sense.
Sorry for the annoyance,
David
Yes, in order to get the fix out for leading with transformed type as soon as possible, we had to trade-off live updates to bumping (arrow keys) and scrubbing (mousing the control). We are working on fixes to return the earlier behavior and they should ship with the next release to go out. Our concern was including these fixes in a dot-release as they were untested and we wanted to get our customers the leading fix ASAP without breaking anything else.
I hope that makes sense.
Sorry for the annoyance,
David
This is a terrible "trade-off" and causing more of a disruption to my productivity than the leading issue. The work around for leading was to type values into the properties fields and tab to accept the value. So to solve that, you made it so essentially we have to manually set values and tab for all character properties instead of just leading? How does that make sense?
The fix will be in an update to the present photoshop 19.0 or in a new version of photoshop next year?
David, Official Rep
Hi Melquam and JEA,
Due to the failure of a(n unrelated) widget control, Leading was effectively broken for many users. Not all had the same experience, but many found it totally debilitating. We wanted to get a fix out ASAP but recognized that the consequence would be to disable live updates for scrubbing and bumping, due to the limited time. But once the control is confirmed, the layer(s) will update. Limited live-updates certainly seems like a much better result than Leading going crazy or failing completely.
We're actively working on a complete fix and I can say that I was actually testing this today. I cannot tell you when this fix will ship, but I can say that I see no reason for the next dot release NOT to include this fix. That's as direct and transparent as we can legally be.
We're sorry that this impacted your workflow -- the goal was to make this better for the majority of users as quickly as possible.
Thanks,
David
Due to the failure of a(n unrelated) widget control, Leading was effectively broken for many users. Not all had the same experience, but many found it totally debilitating. We wanted to get a fix out ASAP but recognized that the consequence would be to disable live updates for scrubbing and bumping, due to the limited time. But once the control is confirmed, the layer(s) will update. Limited live-updates certainly seems like a much better result than Leading going crazy or failing completely.
We're actively working on a complete fix and I can say that I was actually testing this today. I cannot tell you when this fix will ship, but I can say that I see no reason for the next dot release NOT to include this fix. That's as direct and transparent as we can legally be.
We're sorry that this impacted your workflow -- the goal was to make this better for the majority of users as quickly as possible.
Thanks,
David
This was a really bad trade.
I want to just post a bunch of swear words at the moment, David. The leading issue had a workaround. This issue does not. If I'm understanding correctly, not everyone had the Leading issue, but lots did, so the solution was to break something for everyone that has no workaround so some who were too "debilitated" to use a workaround could function?
It just doesn't make sense. I'd be more understanding and would respect the company's position if you said something like, we screwed up, then we screwed up again, but we're going to fix it right away. Not, we had a choice between two broken versions of our software and we chose to worst of the scenarios and hopefully you'll have a working version on the next dot release.
Infuriating.
It just doesn't make sense. I'd be more understanding and would respect the company's position if you said something like, we screwed up, then we screwed up again, but we're going to fix it right away. Not, we had a choice between two broken versions of our software and we chose to worst of the scenarios and hopefully you'll have a working version on the next dot release.
Infuriating.
This is INSANE.
This is why nobody trusts updates anymore — a MAJOR FEATURE that any mid to high level designer would be using to adjust typography is non functional.
Seriously — how about not making updates for the sake of making updates and focusing on quality?
FYI - this "inconvenience" is costing people time and MONEY, all because of your carelessness.
This is why nobody trusts updates anymore — a MAJOR FEATURE that any mid to high level designer would be using to adjust typography is non functional.
Seriously — how about not making updates for the sake of making updates and focusing on quality?
FYI - this "inconvenience" is costing people time and MONEY, all because of your carelessness.
THANK YOU. This is going on far too long....someone in management made a really bad decision. Won't be updating again for months after an update release. Learned my lesson!
It's been two weeks since the official response. Any news on when we can expect this fix? My workflow is really broken with 19.0.1...
It's been two weeks since the official response. Any news on when we can expect this fix? My workflow is really broken with 19.0.1...
Just revert back to CC 2017 - on the Adobe Creative cloud drop down under 'Apps' click and hold down on the little down facing chevron and choose "other versions".
It will install the old version back on your computer but you may lose settings (super annoying). But at least Photoshop will work again.
They should have never released 2018 in October, but you know — shipping software on the dates that upper management dictates is what's most important. ;)
It will install the old version back on your computer but you may lose settings (super annoying). But at least Photoshop will work again.
They should have never released 2018 in October, but you know — shipping software on the dates that upper management dictates is what's most important. ;)
(Edited)
Thank you. Jesus, what a nightmare.
I can't believe this... who releases an update that breaks such a key component of their software? I recently began paying for a subscription to Adobe's CC and I'm pissed. I thought an upgrade would make me more productive, not less. What morons. Please, Affinity, rescue us from the monster Adobe has become, in the same way Adobe once rescued us from Quark!
Hannah Nicollet, Quality Engineer
Hi Marv,
Sorry for the frustration this issue is causing you. If you'd rather go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop.
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
To save your settings https://helpx.adobe.com/photoshop/using/preset-migration.html
Regards,
Hannah
Sorry for the frustration this issue is causing you. If you'd rather go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop.
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
To save your settings https://helpx.adobe.com/photoshop/using/preset-migration.html
Regards,
Hannah
(Edited)
This reply was created from a merged topic originally titled Scroll for ALL Character options no longer real-time after bug update for the Lea....
There was previously an issue with the scroll and typing into the leading box for Character options. Looks like that was updated and the scroll works, but it is no longer real-time as you scroll for ANY of the options now. You have to scroll and apply it before seeing the outcome. Please update this asap!!! My workflow is being extremely hindered by this.
There was previously an issue with the scroll and typing into the leading box for Character options. Looks like that was updated and the scroll works, but it is no longer real-time as you scroll for ANY of the options now. You have to scroll and apply it before seeing the outcome. Please update this asap!!! My workflow is being extremely hindered by this.
I'd suggest going back to Photoshop CC 2017 until this gets fixed completely, at least if you use text in Photoshop on a regular basis.
David, Official Rep
Oh, and a work-around for now is that you do get the previews if you're in a modal state (the text is uncommitted).
Hope that helps,
David
Hope that helps,
David
Can you explain this? Not sure what you mean by modal state. I am seeing no preview whether text is highlighted which is how I normally use it) or if just the layer is selected.
No, the live preview does NOT work even if text is uncommitted!
This reply was created from a merged topic originally titled Bug in Photoshop 19 Text Size Scubby Slider no longer gives live updates.
After updating my Photoshop from 2017.1.2 to new Photoshop 19 my Text scubby sliders no longer give live updates to image.. I must release the mouse to see the font size changes. I uninstalled PS 19 and reinstalled 2017.1.2 and everything works..in old version..
After updating my Photoshop from 2017.1.2 to new Photoshop 19 my Text scubby sliders no longer give live updates to image.. I must release the mouse to see the font size changes. I uninstalled PS 19 and reinstalled 2017.1.2 and everything works..in old version..
I'm having the same issue today (17/11/2017) - really hope this can be updated quickly, as it's becoming quite frustrating and time-consuming
Will we be alerted to this patch being fixed?
Currently trying to uninstall and role back to the previous version
Thanks,
Will we be alerted to this patch being fixed?
Currently trying to uninstall and role back to the previous version
Thanks,
(Edited)
David, Official Rep
Howdy Leah,
When a user-reported bug is fixed, we do try to put out a message on any thread that mentions the bug. So when the patch comes out, everyone who is following this thread should get a message.
Thanks and sorry for the hassle,
David
When a user-reported bug is fixed, we do try to put out a message on any thread that mentions the bug. So when the patch comes out, everyone who is following this thread should get a message.
Thanks and sorry for the hassle,
David
Same here. Wow, that is a really really annoying one. I use Windows 10. So not only Mac users have this issue.
If it possible, please send us the file we need to overwrite as a workaround until you publish the new update?
Greetings
If it possible, please send us the file we need to overwrite as a workaround until you publish the new update?
Greetings
(Edited)
HI Denny, I also use Windows 10. I've not installed the new PS yet, still using 2017. I've been on the road for 5 weeks and have been following all the bug reporting, so arriving back home have not decided to install the new version on my desktop. What I want to know as you're a Windows user as well, do you have other issues with the new version?
Hi Rosa, here we meet again ;-)
Currently I have no other bugs / issues found on version 19.0.1, only this text sizing issue.
So I think, you can unscrupulousy install the version 19.0(.0).
With the "Creative Cloud" app you can manually choose and a another version to install. But carefully: I just found out, that installing a previous version will delete all the settings.
Currently I have no other bugs / issues found on version 19.0.1, only this text sizing issue.
So I think, you can unscrupulousy install the version 19.0(.0).
With the "Creative Cloud" app you can manually choose and a another version to install. But carefully: I just found out, that installing a previous version will delete all the settings.
Hi Denny, we do meet again ;) Thanks for your response and help. . . . I can't help but be a little wary after all the bug reports. . . Have a great day :)
Same here. Of course all my settings defaulted when I reverted to older version. This sucks so much right now. Why the settings aren't saved in cloud ??? All star marked fonts, everything. Really time consuming and frustrating! Why Adobe why?
Well, I always keep a local save of my Adobe Settings folder. This way I can overwrite everything when a new version comes out or when I want to revert to a previous version due to bugs, like this one.
But yeah, not being saved to the cloud is non-sense.
But yeah, not being saved to the cloud is non-sense.
Hey all, revert to 19.0.0. The bugs there are less annoying than this one.
But be warned: you will loose almost all your settings.
Not if you backup your folder and then replace the files with the ones you backed up. I did this myself and I have all the settings back (actions, brushes, workspaces, colours, etc)
(Edited)
I know, but there are enough people who did not backup these folders and start the rollback - like me, heh :-)
You did well in warning other users. I tried to edit the comment by making it clear.
Always make a backup while rolling back.
I guess it was the last time you lost your settings, ehehehhe. Hope they launch a new version soon. The 19.0.0 has the annoying bug where Alt doesn't work if pressed first/first time press.
Always make a backup while rolling back.
I guess it was the last time you lost your settings, ehehehhe. Hope they launch a new version soon. The 19.0.0 has the annoying bug where Alt doesn't work if pressed first/first time press.
I didn't even know you could do that?! will definately be backing up my settings in the future
Thanks :)
Thanks :)
Luckily I did not saved a lot of individual configuration. Yes, now I know it ;-) I haven't the issue with the Alt button on 19.0.0.
Greetings
Greetings
(Edited)
@Leah, yes you can, but it is a manual backup where you need to go to the folders on your computer and copy paste them to a safe location.
If you need help with the backup or folders locations, let me know.
@Denny, I'm on Windows, maybe that specific Alt issue only happens in Windows.
Greetings for both of you. ;)
If you need help with the backup or folders locations, let me know.
@Denny, I'm on Windows, maybe that specific Alt issue only happens in Windows.
Greetings for both of you. ;)
David, Official Rep
The issue with the ALT key is specific to Windows and PS 19.0 and 19.0.1. It actually is specific to the order you press the keys in. If ALT is not first, you should be fine. Meanwhile, we're actively working on a fix, the specifics of which are in a different thread.
Hope that helps,
David
Hope that helps,
David
David, Official Rep
Here's that thread: https://console.getsatisfaction.com/photoshop_family/conversations/7614336
Is there a time frame for this particular problem to be addressed? We are now two weeks out and I am trying to decide if I should roll back to the previous version. Very crippling for my workflow as I am sure it is for others. :) Thanks!
Same here. Very frustrating.
The people making these decisions are clearly not users of Photoshop.
David, Official Rep
Hi Patrick,
That's actually not true. I and many of the other team members use Photoshop every day.
The thing is, Photoshop is used many different ways by many different people, from creating wedding albums to analyzing the patterns of bacteria growth in stained-and-photographed mold cultures to many, many other examples. While you might not agree with the decision because it impacts your workflow, this was actually the best option to get a solution out quickly. And based on the feedback for that problem vs this one, it was the right call.
It's fantastically hard to make everyone happy, particularly when time is short and resources are limited. We needed to get a fix out ASAP and had to make a trade-off to do so. But we're actively working on a solution that should ship with the very next release. More than that we can't legally share without making all of you "insiders" of a publicly-traded company, with the Wall Street implications that entails.
Again, sorry for the hassle you're encountering,
David
That's actually not true. I and many of the other team members use Photoshop every day.
The thing is, Photoshop is used many different ways by many different people, from creating wedding albums to analyzing the patterns of bacteria growth in stained-and-photographed mold cultures to many, many other examples. While you might not agree with the decision because it impacts your workflow, this was actually the best option to get a solution out quickly. And based on the feedback for that problem vs this one, it was the right call.
It's fantastically hard to make everyone happy, particularly when time is short and resources are limited. We needed to get a fix out ASAP and had to make a trade-off to do so. But we're actively working on a solution that should ship with the very next release. More than that we can't legally share without making all of you "insiders" of a publicly-traded company, with the Wall Street implications that entails.
Again, sorry for the hassle you're encountering,
David
David,
I appreciate you sharing your perspective as nowadays most big companies just don't bother at all to respond to consumers.
And I also empathize with the difficult process of QA within software product management as I have been on a software development team with resources much more limited than a giant developer like Adobe and had users complaining about bugs...
But here's the thing — this is a MAJOR BUG we're talking about here. You've disabled a basic feature that Photoshop has had for over a decade (at least by my memory) that affects the UX of basic, precise typography adjustment, one that any designer will use on a daily basis. And you're speaking about it like its an edge case use. Well, that's just nonsense.
You guys messed up big time and are making us pay for it. At the very least, you guys could shut down the update prompts or give a warning on Adobe Cloud so that people don't get caught unaware and waste their time with a faulty update like many here did.
(I AM thankful that Cloud makes it pretty easy to install previous versions and am not out looking for cracked software on the darknet.)
Please, just try and get your organization communicating better so your left hand knows what your right hand is doing. Be our advocate and earn our business.
Thanks!
I appreciate you sharing your perspective as nowadays most big companies just don't bother at all to respond to consumers.
And I also empathize with the difficult process of QA within software product management as I have been on a software development team with resources much more limited than a giant developer like Adobe and had users complaining about bugs...
But here's the thing — this is a MAJOR BUG we're talking about here. You've disabled a basic feature that Photoshop has had for over a decade (at least by my memory) that affects the UX of basic, precise typography adjustment, one that any designer will use on a daily basis. And you're speaking about it like its an edge case use. Well, that's just nonsense.
You guys messed up big time and are making us pay for it. At the very least, you guys could shut down the update prompts or give a warning on Adobe Cloud so that people don't get caught unaware and waste their time with a faulty update like many here did.
(I AM thankful that Cloud makes it pretty easy to install previous versions and am not out looking for cracked software on the darknet.)
Please, just try and get your organization communicating better so your left hand knows what your right hand is doing. Be our advocate and earn our business.
Thanks!
(Edited)
