- 15 Posts
- 3 Reply Likes
Posted 2 years ago
- 1 Post
- 1 Reply Like
Im running
Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64
Operating System: Mac OS 10.12.5
- 1 Post
- 0 Reply Likes
- 4 Posts
- 3 Reply Likes
Hannah Nicollet, Quality Engineer
- 729 Posts
- 341 Reply Likes
Regards,
Hannah
- 1 Post
- 1 Reply Like
- 1 Post
- 0 Reply Likes
Hannah Nicollet, Quality Engineer
- 729 Posts
- 341 Reply Likes
Hannah Nicollet, Quality Engineer
- 729 Posts
- 341 Reply Likes


David, Official Rep
- 3364 Posts
- 551 Reply Likes
Yes, in order to get the fix out for leading with transformed type as soon as possible, we had to trade-off live updates to bumping (arrow keys) and scrubbing (mousing the control). We are working on fixes to return the earlier behavior and they should ship with the next release to go out. Our concern was including these fixes in a dot-release as they were untested and we wanted to get our customers the leading fix ASAP without breaking anything else.
I hope that makes sense.
Sorry for the annoyance,
David
- 5 Posts
- 15 Reply Likes
- 412 Posts
- 215 Reply Likes
David, Official Rep
- 3364 Posts
- 551 Reply Likes
Due to the failure of a(n unrelated) widget control, Leading was effectively broken for many users. Not all had the same experience, but many found it totally debilitating. We wanted to get a fix out ASAP but recognized that the consequence would be to disable live updates for scrubbing and bumping, due to the limited time. But once the control is confirmed, the layer(s) will update. Limited live-updates certainly seems like a much better result than Leading going crazy or failing completely.
We're actively working on a complete fix and I can say that I was actually testing this today. I cannot tell you when this fix will ship, but I can say that I see no reason for the next dot release NOT to include this fix. That's as direct and transparent as we can legally be.
We're sorry that this impacted your workflow -- the goal was to make this better for the majority of users as quickly as possible.
Thanks,
David
- 5 Posts
- 15 Reply Likes
It just doesn't make sense. I'd be more understanding and would respect the company's position if you said something like, we screwed up, then we screwed up again, but we're going to fix it right away. Not, we had a choice between two broken versions of our software and we chose to worst of the scenarios and hopefully you'll have a working version on the next dot release.
Infuriating.
- 4 Posts
- 11 Reply Likes
This is why nobody trusts updates anymore — a MAJOR FEATURE that any mid to high level designer would be using to adjust typography is non functional.
Seriously — how about not making updates for the sake of making updates and focusing on quality?
FYI - this "inconvenience" is costing people time and MONEY, all because of your carelessness.
- 10 Posts
- 14 Reply Likes
- 4 Posts
- 1 Reply Like
- 4 Posts
- 1 Reply Like
- 4 Posts
- 11 Reply Likes
It will install the old version back on your computer but you may lose settings (super annoying). But at least Photoshop will work again.
They should have never released 2018 in October, but you know — shipping software on the dates that upper management dictates is what's most important. ;)
- 10 Posts
- 4 Reply Likes
Hannah Nicollet, Quality Engineer
- 729 Posts
- 341 Reply Likes
Sorry for the frustration this issue is causing you. If you'd rather go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop.
https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")
To save your settings https://helpx.adobe.com/photoshop/using/preset-migration.html
Regards,
Hannah
- 10 Posts
- 14 Reply Likes
There was previously an issue with the scroll and typing into the leading box for Character options. Looks like that was updated and the scroll works, but it is no longer real-time as you scroll for ANY of the options now. You have to scroll and apply it before seeing the outcome. Please update this asap!!! My workflow is being extremely hindered by this.
- 2 Posts
- 10 Reply Likes
David, Official Rep
- 3364 Posts
- 551 Reply Likes
Hope that helps,
David
- 10 Posts
- 14 Reply Likes
- 1 Post
- 1 Reply Like
- 3 Posts
- 4 Reply Likes
- 1 Post
- 0 Reply Likes
After updating my Photoshop from 2017.1.2 to new Photoshop 19 my Text scubby sliders no longer give live updates to image.. I must release the mouse to see the font size changes. I uninstalled PS 19 and reinstalled 2017.1.2 and everything works..in old version..

- 5 Posts
- 0 Reply Likes
Since the last PS update, when adjusting the leading of text, there is no live preview of the adjustments.
So you have to enter each time you want to see the adjustment you made.
- 7 Posts
- 5 Reply Likes
Will we be alerted to this patch being fixed?
Currently trying to uninstall and role back to the previous version
Thanks,
David, Official Rep
- 3347 Posts
- 546 Reply Likes
When a user-reported bug is fixed, we do try to put out a message on any thread that mentions the bug. So when the patch comes out, everyone who is following this thread should get a message.
Thanks and sorry for the hassle,
David
- 18 Posts
- 14 Reply Likes
If it possible, please send us the file we need to overwrite as a workaround until you publish the new update?
Greetings
- 409 Posts
- 222 Reply Likes
- 18 Posts
- 14 Reply Likes
Currently I have no other bugs / issues found on version 19.0.1, only this text sizing issue.
So I think, you can unscrupulousy install the version 19.0(.0).
With the "Creative Cloud" app you can manually choose and a another version to install. But carefully: I just found out, that installing a previous version will delete all the settings.
- 409 Posts
- 222 Reply Likes
- 7 Posts
- 5 Reply Likes
I use text quite a lot in photoshop for work and even though it seems such a small bug, it quickly became highly annoying not having the “live preview” of your changes - I have been a graphic designer for quite a few years now but I’m not THAT good to know exactly which point size I would need first time
- 7 Posts
- 8 Reply Likes
- 10 Posts
- 3 Reply Likes
- 4 Posts
- 3 Reply Likes
- 10 Posts
- 3 Reply Likes
But yeah, not being saved to the cloud is non-sense.
- 5 Posts
- 1 Reply Like
- 2 Posts
- 2 Reply Likes
- 1 Post
- 1 Reply Like
- 10 Posts
- 3 Reply Likes
- 18 Posts
- 14 Reply Likes
- 10 Posts
- 3 Reply Likes
- 18 Posts
- 14 Reply Likes
- 10 Posts
- 3 Reply Likes
Always make a backup while rolling back.
I guess it was the last time you lost your settings, ehehehhe. Hope they launch a new version soon. The 19.0.0 has the annoying bug where Alt doesn't work if pressed first/first time press.
- 7 Posts
- 5 Reply Likes
Thanks :)
- 18 Posts
- 14 Reply Likes
Greetings
- 10 Posts
- 3 Reply Likes
If you need help with the backup or folders locations, let me know.
@Denny, I'm on Windows, maybe that specific Alt issue only happens in Windows.
Greetings for both of you. ;)
David, Official Rep
- 3183 Posts
- 503 Reply Likes
Hope that helps,
David
David, Official Rep
- 3183 Posts
- 503 Reply Likes
- 5 Posts
- 3 Reply Likes
- 1 Post
- 1 Reply Like
- 4 Posts
- 3 Reply Likes
- 3 Posts
- 4 Reply Likes
Definitely seems like a bad decision in that trade-off scenario. I keep checking CC app for an update. Hopefully it will roll out soon or else I am going back to 2017 where everything worked as it should.
- 4 Posts
- 11 Reply Likes
David, Official Rep
- 3227 Posts
- 516 Reply Likes
That's actually not true. I and many of the other team members use Photoshop every day.
The thing is, Photoshop is used many different ways by many different people, from creating wedding albums to analyzing the patterns of bacteria growth in stained-and-photographed mold cultures to many, many other examples. While you might not agree with the decision because it impacts your workflow, this was actually the best option to get a solution out quickly. And based on the feedback for that problem vs this one, it was the right call.
It's fantastically hard to make everyone happy, particularly when time is short and resources are limited. We needed to get a fix out ASAP and had to make a trade-off to do so. But we're actively working on a solution that should ship with the very next release. More than that we can't legally share without making all of you "insiders" of a publicly-traded company, with the Wall Street implications that entails.
Again, sorry for the hassle you're encountering,
David
- 4 Posts
- 11 Reply Likes
I appreciate you sharing your perspective as nowadays most big companies just don't bother at all to respond to consumers.
And I also empathize with the difficult process of QA within software product management as I have been on a software development team with resources much more limited than a giant developer like Adobe and had users complaining about bugs...
But here's the thing — this is a MAJOR BUG we're talking about here. You've disabled a basic feature that Photoshop has had for over a decade (at least by my memory) that affects the UX of basic, precise typography adjustment, one that any designer will use on a daily basis. And you're speaking about it like its an edge case use. Well, that's just nonsense.
You guys messed up big time and are making us pay for it. At the very least, you guys could shut down the update prompts or give a warning on Adobe Cloud so that people don't get caught unaware and waste their time with a faulty update like many here did.
(I AM thankful that Cloud makes it pretty easy to install previous versions and am not out looking for cracked software on the darknet.)
Please, just try and get your organization communicating better so your left hand knows what your right hand is doing. Be our advocate and earn our business.
Thanks!