Elements 13 installed but won't run

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  • Problem
  • Updated 4 years ago
  • (Edited)
Hi, I'm trying to help my father-in-law. He has Photoshop 12 and just got 13. He installed it, and says it ran after the initial install, but won't run now.
I got onto his machine, and trying to start Photoshop 13 pops up a window that says "Photoshop Elements 13 Editor" "Adobe Photoshop cant run on this computer because this version of Photoshop requires Windows 7 or later."
This computer is running Windows 7 Home Premium.
I tried to run it as administrator and got the same results.
Photoshop 12 still runs just fine.
Photo of Tommy Turner

Tommy Turner

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Posted 4 years ago

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Photo of Sandeep Singh

Sandeep Singh, Official Rep

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Hi Tommy,

Could you please give us exact error message that pops up?

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Ernst Peter Weinmann

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I have exactly the same problem. Also using Windows 7 Home Premium Edition.

After closing of the Editor the program still stay in the process list of the task manager and cannot be opened again.

Only a reboot solve the problem.

Please advise.