ELEMENTS 12 Organizer Face Recognition not working using "Add People" button

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  • Updated 4 years ago
  • (Edited)
I am using Photoshop 12. When I import a group of photos, the face recognition works for a minute, after I've confirmed a few faces, it comes up with the screen for accepting faces but it's gray and there are no faces shown at all. I can push save but nothing happens.

I've worked around this by selecting 8 pictures at a time, choosing "Add People" and it seems to work. This is not the way the software is designed, please help me fix this.

I am running Windows 7. This is the first time I've used Photoshop, so it's not an update from a previous version.

I've been doing some research on the breeze file. My computer shows Program Files (x86) > Adobe > Elements 12 Organizer > breeze_preprocess_config, BreezeDB.dll, breezepreprocess.dll, BreezeRecognition.dll. These files do not match the name of the file mentioned on previous requests.

Can you help me?
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Louie Sirianni

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  • confused

Posted 4 years ago

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andaleeb, Employee

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Hi Louie Sirianni,

Can you please try the solutions mentioned in KB -