Photoship CC 2014 refuses to save any image -- closing down my production

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  • Updated 4 years ago
I upgraded to Photoshop CC 2014 when it came out and, ever since, I *cannot* save a file and my business has come to a halt, which is critical.

A summary of the error message I get is:
"Could not save as.... [PSD, or TIFF, or whatever]... because the file is locked, you do not have necessary access permissions, or another program is using the file...."
This happens *whether or not* I unlock the lock icon on the Background layer.

Telephone tech seems to be unable to solve the problem (my latest case # is 185685988). On the recommendation of a tech today, I deleted all Photoshop, Lightroom and Bridge apps. and ran the CC Cleaner. Then, I re-installed in this order -- Creative Cloud Installer; Photoshop; Lightroom, on the advice of the tech.

After that, I got back the ability to send images from Lightroom to Photoshop for further edit. *HOWEVER* one vital problem remains. I CANNOT SAVE A FILE, whether it comes from Lightroom or Bridge, into Photoshop.

In other words, I cannot produce or save any finished image at all. I can only print before closing the image and losing my edits. I am about to miss 2 deadlines, which require me to send electronic images (no exceptions). Since I cannot save anything, I cannot even produce the electronic images.

This is vital to my business -- please assign someone who is an expert with this problem. My business has been stymied for 2 weeks (or, whatever number of days since Photoshop CC 2014 was released).
Thank you. V. M. S.
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V Michael Straus

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  • Furious

Posted 4 years ago

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Chris Cox

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The message doesn't refer to a layer - but the FILE on your disk.

You either have a permissions problem where you are trying to save the file, or you have some other application using the file and preventing it from being written.
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V Michael Straus

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Thanks, but I knew that from reading the error messages.

My problem is how to fix whatever is wrong. As for using the image elsewhere while trying to save, I am not doing that. Plus, this happens with *every* image I try to save, not just the one referred to in my message.

I have tried everything, including going to Find Info in OSX 10.9.3 and, for each app. (Photoshop, Lightroom and Bridge) giving read/write permissions to my user name, as well as administrator (me). Nothing works.

The only reason my message referred to the *layer*, was that an Adobe tech told me to unlock that (Background) layer -- which turned it into a Layer 0 -- in order to be able to save it. It did not work.

Finally, I do not know how to change whatever permissions need to be changed. Do you mean the (external) drive where I save my images?

Any further suggestions? Thanks.
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Chris Cox

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Yes, you need to fix the permissions on the drive where you are saving the files. External drives can present problems if they have been moved between machines, or between different OS versions because the user ID information doesn't match the current OS information.
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V Michael Straus

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Chris, this is the first time in around 2 weeks that it looks like someone is getting to the problem. None of the techs seemed to know this.

Could you please tell me how to fix the permissions on my external drives? I have never done it before.

What I did do, was to Get Info on the primary external drive and add an entry for my account name as read/write. But that did not cure the problem.

How do I do what is necessary? I am again attaching the a screenshot of the latest error message -- after I made the change.
Thanks. Michael

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Chris Cox

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You would also have to propagate that permissions change to all directories on the drive, or disable ownership on the entire drive (which ignores the user ids).

It sounds like you need to find someone to sit down and show you the basics of system administration and maintenance.
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V Michael Straus

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Thanks. Same as all Adobe tech help.

I'm a photographer, not a tech, who simply bought a new computer and migrated my files and ended up with unexpected problems (magnified later by installing Photoshop CC 2014).

I've spent around 2 weeks trying, on and off, to get tech help from Adobe which has not worked. They didn't even recognize the permissions problem, despite my sending them the screen captures.

Now, I get a lecture on my computer administration knowledge from an Adobe "Computer Scientist". What ever happened to customer service for someone who has paid and is paying a load of money for software that is not working with my existing hardware?

Sorry if I sound bitter, but my business is shut down and you tell me I need someone to teach me system administration. Maybe that fulfills your position here. I don't know, since I just joined the group.

Thanks at least for responding; after all, it was in the manner of the past help I got on the phone, albeit a sliver better.
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V Michael Straus

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Thanks at least for responding
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Chris Cox

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I've already described how to solve the problem - but you don't appear to understand the basics about how to work with your own system. You will need someone to patiently explain the basics to you, or do the work for you.