Elements: PSE 6 wont install

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  • Problem
  • Updated 4 years ago
  • (Edited)
After replacing my harddrive on my IMac desktop, Photoshop elements will not run. I reinstalled it twice. The error states, "incorrect name, company, or serial number." I verified all names are correct as noted on the adobe website. I unistalled it and tried again. Adobe will not talk to me without a service plan. There is NO WAY I am going to buy another adobe product with this kind of service on products.
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jay brakensiek

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  • UPSET at Adobe- No product support

Posted 4 years ago

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Chris Cox

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Which version of Elements?
Which OS version?

Have you contacted Adobe Customer Support (NOT Tech Support) to figure out why your serial number is not working?
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jay brakensiek

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OS 5.6.1, the same version as before. Elements 6.0. I tried to get through to customer support but could not.
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jay brakensiek

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There does not seem to be a direct number to talk to a person. The listed phone number is a call tree of recordings.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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