Photos don't download.

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  • Question
  • Updated 7 years ago
I synced all my albums to my photoshop account, as backup. Installed a new OS.
Synced again, but only a fraction of the photos appear. They are on the photoshop account, but don't download. What can I do?!
Photo of Marie Roes

Marie Roes

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Posted 7 years ago

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Photo of Chris Cox

Chris Cox

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Are you using Photoshop.com or Photoshop Elements?
Photo of Charlie D

Charlie D, Official Rep

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For images to sync either up or down, the should reside in albums. Images on Photoshop.com that exist inside albums should be able to sync back down to Elements on your desktop. But if all your online images are indeed in albums, and aren't syncing back down to Elements for some reason, then there is another tool you can use.

The Photoshop Express uploader has a Sync feature that can copy images in albums back down to your desktop, so you may re-import to Elements:
http://www.photoshop.com/tools#uploader