Photoshop.com: Photos appear out of order in the slideshow?

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  • Updated 6 years ago
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How are my pictures in the correct order in the "organizer" and when I look directly at the album, but when I run a slideshow they are not in the same order. It skips blocks of photos and I can't figure out why or how to change it... Any thoughts?
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Brad Nation

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Posted 6 years ago

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Charlie D, Official Rep

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Where are you playing back the slideshow? In a desktop browser, or on the Photoshop Express app for Android or iPhone/iPad?
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Brad Nation

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I'm playing the slideshow in the browser, IE. It's more random that I first thought. If I don't log into photoshop.com, rather view the album link as a guest the slideshow plays in the correct order. But once again, when I'm logged in and try to play and skip into the slideshow a bit, it still skips large chunks of the photos... I click the refresh button each time I make a change, close the organizer window, and click on the sideshow link on the main gallery page each time. Is there a maximum or ideal number of photos to have in a slideshow? Maybe I'm trying to put too may in the one slideshow...
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Charlie D, Official Rep

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I'm more familiar with behaviors expected on the mobile side, but will still try to offer some troubleshooting ideas. Nothing in my experience matches what you describe, so these are just my own guesses, and hopefully someone on the desktop side can chime in if there is other, better info.

There should be no limit to the number of items you can add to a slideshow on PS.com, other than the storage limits of your account.

You might also check your browser storage limits for temporary internet files, and increase if it's less than 100MB. For me, IE 9 is set for 250MB, in Internet Options > Browsing history > Settings.

You might also confirm that your Flash player is up-to-date: http://get.adobe.com/flashplayer/

I'd actually like to ask you to clear two different kinds of caches: browser cache, and also Flash plugin cache.

When clearing your browser cache, you only need to clean temporary internet files, not history, cookies, or form data. If you're not sure how to clear your browser cache, search google, or write back here and I can tell you how.

The online Organizer at photoshop.com relies on the Flash plugin, and this has it's own cache. I'm not aware of a problem related to Flash Cache and login, but it doesn't hurt to clear this cache too. Clear out your flash cache by going here: http://www.macromedia.com/support/doc...

You can use the "Delete all sites" button, or manually pick out static.photoshop.com and delete just that.

If none of this helps, please post back so we can try other things.

Charlie
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Charlie D, Official Rep

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fyi, I just corrected a link to the Flash cache manager from my previous post: http://www.macromedia.com/support/doc...
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John Small

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I have the same problem. Picture order from a vacation is fine in Elements organizer, but when posted to photoshop.com, the order gets screwed up. I've deleted and reposted with no success. Checked both file number and picture date/time and all should be in order.

Not worth using albums online if I can't control the order. Please solve.

Jack

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