Lightroom Mobile: Photos over/underexposed on import since iOS 13

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  • Problem
  • Updated 7 months ago
  • (Edited)
Since upgrading from an iPhone XS Max to an iPhone 11 Pro Max and upgrading to iOS 13 in early October I've been having problems importing photos from my Camera Roll into the Lightroom mobile app (v5.0.0). 

The photos are okay in my Camera Roll. When I import them into the mobile Lightroom app, they are underexposed or overexposed. The altered images are what I get if I upload into Lightroom Classic (desktop). 

My workaround is Airdropping the photos to my laptop and import them into LR. The original quality is maintained, but it's A LOT slower. 

I called Adobe in October and the rep said that they were aware of the issue, the mobile app is fine, and it's Apple that needs to fix the iOS. 

Several iOS updates have come out since then. I'm on 13.2.3, but the issue with the mobile LR app remains. 

The photos I've mostly been focused on were taken with Camera+ 2 app (TIFF) and iPhone Camera app (highest quality) in September. I have several thousand from a trip I need to get into LR Classic. Airdropping them all isn't feasible. 

Any help is appreciated. Thanks!
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David Lee

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  • frustrated

Posted 7 months ago

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Rosa

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I can't help but I do know that there is an issue with iOS 13. I have other issues with my photos in my iPhone camera roll which the engineers are aware of and a bug has been logged. Many iPhone users have major problems with their photos on their i devices and have reported issues in the Apple Community forum. 
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Peter Obermeier

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Hi David,
I am using iOS 13.2.3 on an iPhone 11 PRO and have tested it with Camera+ (without 2) a second ago.
Have taken 3 pictures , one raw, one jpg and one TIFF, all has been imported into LR CC mobile 5.0.0 CD9771 and all 3 are looking fine.
According Rosa this is not a surprise because not all users are affected.
In the next step I have tried to import the pictures direct from iPhone to my MacBookPro with Mojave and it worked after my Mac has installed a little piece of software. It was done with the Apple Digital Picture App you find in Launch Pad under Others. 
best regards
Peter
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Peter Obermeier

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PS: If you have a Windows PC it is even easier, just connect your iPhone with the PC and open the DCIM folder with the Windows Explorer
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Sven Goehrig

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Same problem here with an IPhone 11 Max Pro! ALL RAW Files are heavily overexposed at about 1-2 stops, very annoying. I shoot my images with ProCamera or Halide. ProCamera says hat the problem is known but atm they do not have any solutions. 

How can we get Apple to solve this problem?

Best regards,
Sven
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Rosa

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Hello Sven,

You need to contact Apple Support and explain your problem.

I have an ongoing problem with photos in the Photo App on my iPhone. Apple Engineers did log the issue as bug, which I reported not long after iOS 13 was released. Apple Support contacted me a couple of days ago and there has been no resolution or a fix to the bug as yet. 

 https://discussions.apple.com/welcome
(Edited)