photos not importing to lighrtoom properly

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  • Problem
  • Updated 1 year ago
for the past 3 days, since around April 16th, I was not able to import photos with ease. some files got corrupted. others uploaded normally and some just got stuck on the "importing to Lightroom" screen. could somebody please fix this bug? customer support and I tried everything. 
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David Leizer

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  • sad, anxious, frustrated

Posted 1 year ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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How are you attempting to Import Photos, David? Is this from Camera Roll to Lightroom? A camera connected by cable? Please include your software version and the device that you are using in your reply. 
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David Leizer

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I am using the lightroom from Google play store on my Asus Flip Chromebook. I upload the photos from my drive. (after I transferred them from the FUJIFILM X-T2). some of them upload normally and others seem to get stuck and upload forever. it seems that if I open the photo for preview, close it and then add it to Lightroom, it works better.

Furthermore, the sharing option through Facebook messenger has been glitching as well. once I press the "share" button everything pops up normally, however, the "send" button besides contact name has disappeared. 

Thank you for your time
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Abhinav Aditya

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Hi David,

Where exactly you're seeing the upload getting stuck? Are you able to see your images inside you Lightroom Library?

Regards,
Abhinav