Lightroom CC: Photos dissapeared by turning sync back on

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  • Updated 4 months ago
  • (Edited)
Following scenario: I have an iPhone with Lightroom CC installed. Every now and then I edited a photo in Lightroom CC before uploading it to social media in the last months.
Now I got myself an iPad PRO and wanted to sync the existing photos from the iPhone to the iPad.
First of all I was surprised to find out that there seem to be two versions of Lightroom CC. One for iPhone and one for iPad. Or did I get something wrong here?

But the main issue was, that when I tapped the cloud icon while looking at my photos, and then tapped on "resume syncing", all my photos disappeared and now my collection "All Photos" has zero photos inside Lightroom CC...

Not that it's very important. I exported all photos back to the camera roll before sharing, and those photos are not my primary focus. But I seem to be very confused with the workflow here.

It seems that my cloud has overwritten the local library by activating sync.

Any pointer to maybe a tutorial or real life experience report from someone would be greatly appreciated.
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Alex Furer

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Posted 4 months ago

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Victoria Bampton - Lightroom Queen, Champion

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For Lightroom CC, "the truth is in the cloud". That's the central repository. You can see what's up there at https://lightroom.adobe.com  Any changes made on any devices are synced to the cloud and down to other devices.

Since you say you had to "resume syncing" (this is on your iPhone?), that suggests syncing had been on previously, right. What other devices was syncing enabled on? Lightroom Classic on the desktop, perhaps?

Without knowing many details, I would suspect that these photos had previously been synced to the cloud, and then while sync was paused, you'd unsynced them from Lightroom Classic. When sync was enabled again, those instructions to remove them from LR CC on your phone. It's a wild guess because it sounds like there may be a whole host of details we're missing, but it's as close as I can get.

The way to work with it is fairly simple - leave sync turned on, so changes get synced to/from the cloud and you don't have to remember what you did weeks ago. ;)
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Alex Furer

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Thank you Victoria! Reading your post brings back the memories indeed. I think I had CC on the desktop at the time and removed it in the meantime. But I remember not having sync switched on at all. So the images never ended  up int the CC cloud.
I think there should be a security measure in place for this case. Like a warning message e.g.:"All your files will be deleted because there is no files in the cloud. Do you wish to upload the files currently on your local device?"
Or something like Apples "30 days until empty trash can" in Lightroom CC!!

Plus there's still some quirks to work out for Adobe. Like why does a photo sync down to a dedicated folder in LR Classic but only syncs back up through a collection?? I think CC should have the ability to syn back and forth to a folder in LR Classic. In my view this would be the perfect way to parallel those two products (which was and still is a very disturbing move by Adobe!).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's on the team's radar. Feel free to add a vote here: https://feedback.photoshop.com/photoshop_family/topics/-trash-functionality 
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Alex Furer

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Thanks Jeffrey. Vote added!