Lightroom: Photos deleted during sync

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  • Problem
  • Updated 4 months ago
  • (Edited)
When I am editing photos in Lightroom CC on my macbook, and then open Lightroom for mobile on my phone, Lightroom's sync feature is activated and the photos that I've added on my macbook begin to appear on my phone. This is great, but then at some point during this process, some of the photos I've edited on my macbook disappear from Lightroom CC entirely (in all albums) and do not appear on mobile (they also cannot be found on desktop version). This has been very frustrating because I have had to go back and re-import those particular photos and edit them from scratch. Any idea why this could be happening?
Photo of Kate Saxon

Kate Saxon

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Posted 4 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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This does not sound good.  I want to have the engineers look at this issue. Can you go to Help>System Info... and get me your installed Lightroom version number? On your devices, get me the installed version number as well. 

If you look at the Deleted Items folder do the missing items show there?