ELEMENTS 13 photo's cant connect

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  • Updated 4 years ago
  • (Edited)
ive got Photoshop elements 13 and it has disconnected from all my photos and the music that was part of the program
ive tried the reconnect option and its not working ive deleted all the pics from elements and even when i drop new photo's in one by one it can't connect with them. please help
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jessica ryder

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  • frustrated

Posted 4 years ago

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andaleeb, Employee

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Did you convert catalog from an older version? Are the files present on local hard disk or external hard disk?
Can you please check if one such missing file actually exists at the path, which is shown in Elements 13 Organizer?

Thanks
Andaleeb
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jessica ryder

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No this is the first and only version of Photoshop I have ever owned. I imported my iPhoto catalogue into photoshop when it asked me to when I first opened it all the photos are still in iPhoto
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andaleeb, Employee

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Hi Jessica,

When importing from iPhoto, Elements Organizer will make a copy of your iPhoto images, so that your iPhoto library remains intact.

Can you please share a screenshot of Organizer window which shows that the files imported from iPhoto are being shown as missing?

Thanks
Andaleeb