Photos appears as gray

  • 2
  • Problem
  • Updated 1 month ago
  • In Progress
  • (Edited)
I have few photos in my catalog that appears as gray.

They also are gray in develop-mode.

I can not open right click menu on this photos.

Only action on this photo is to assign a mark like the white or x-flack (button x). If i try to delete this photos by STRG + BACKSPACE an error is showing only deleting not gray photos.

I am not able to search for the source file of this photo to delete it directly on the storage.

I tried this https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html but it wasnt a solution.

What can i do?


Photo of Der Maddin

Der Maddin

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Posted 1 month ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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This is a known problem. Adobe is looking into it. Right now there isn’t much you can do about it, except exporting all the ‘good’ images as a new catalog and start using that as your main catalog.
(Edited)
Photo of Andrew Rodney

Andrew Rodney

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1. Check GPU settings (on or off) and try a different setting. This is found in preferences. 2. It could be a faulty ICC display profile. Recalibrate and build a new one.
3. It could be how the profile was built. Set your software to build Version 2 (V2) not V4 profiles. 
4. It could be the type of profile built. Try Matrix instead of LUT based profile. Again, that's a setting in whatever software you use to calibrate and profile the display. 
Photo of Jerry Syder

Jerry Syder

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Andy, this one is known by Adobe. At the moment there’s nothing that can be done I believe but wait until they’ve resolved.
Photo of Der Maddin

Der Maddin

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Thanks. Independently if there is any workarround based on display profile settings ore else, Adobe cant presume that user should handle display profile settings in details. It should be fixed. Errors based on showing coding syntax is programmers fault.

Thanks for input.

Waiting.....
Photo of Sreenivas Ramaswamy

Sreenivas Ramaswamy, Employee

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Hi,

While we are working on fixing this issue from occurring, it is not possible to recover from this situation without manually editing the catalog file. We will not be able to find the original files for those photos. In case you want we can edit the catalog file and remove these entries. I have sent a private mail to you.

Thanks