PHOTOPSHOP CC 2014 will not exit

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  • Updated 3 years ago
  • (Edited)
My Photoshop will not quit, therefore i can not shut my computer down. Any HELP would be GREATLY APPRECIATED. I have a case number, and CANT SEEM TO FIND HELP
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Kim Gerber

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  • frustrated

Posted 3 years ago

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David, Official Rep

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Hi Kim,

What happens when you try to quit Photoshop?  What is the message that's displayed?  What Operating System are you running (Mac 10.10.4, Win8.1, etc)?

Thanks,
David
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Kim Gerber

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it says photoshop will not quit, and then i can't shut down my computer. Photoshop CC2014 is frozen can't open it either. can't do anything with it. I have iMac OS X Yosemite.
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David, Official Rep

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Howdy Kim,

Have you tried to force quit Photoshop?  To do that, click the Apple icon at the top left, and then select Force Quit.  Choose Photoshop and click the Force Quit button.

I would then reboot your OS and relaunch Photoshop.  Did the problem happen again?

David