Elements 10: Photomerge Panoram problems

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  • Updated 1 year ago
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I cannot use Photomerge Panorama in PSE 10 as it stops the program running every time. I have tried the Control+Alt+Shift technique but it still will not work. Can anyone help? I load the program from CD...thank you
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Dean Abra

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you did the Control+Alt+Shift technique, did you get the dialog asking if you want to delete your preferences?

Does the application freeze and you need to force quit? Or does it crash and close completely?

Are your video drivers up to date?

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL
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Dean Abra

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I did delete preferences and when I try the Panorama a box immediately comes up saying the program has stopped working and eventually says it cannot find the problem and I have to close the program.

The PC is 6 months old but I'll check for updated drivers with the Intel driver utility

Thank you, I'll report back with how I got on
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Brett N, Official Rep

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Also, how many files are you trying to stitch together, and how large are they? Try doing it with smaller versions of the file or with fewer.
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D. Norris

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I'm use PSE 9 and even if I don't have any photos selected it will cause PSE to stop working the second I select Panorama.
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Dean Abra

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Hi, my graphics drivers are up to date
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Dean Abra

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I was originally trying to stitch 4 pics...i reduced them in size by 50% but still no luck
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D. Norris

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I'm use PSE 9 and even if I don't have any photos selected it will cause PSE to stop working the second I select Panorama.
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Dean Abra

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reduced it to 3 pics and still no luck
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Brett N, Official Rep

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What is file size and pixel dimensions of these files? Would you be able to send them to me to test on my side?
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Dean Abra

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Brett N, Official Rep

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Thanks for the files. I tried them out on my side and it worked flawlessly (posted below).

I'm sure these were reduced in size by the upload process. Do you know the original dimension so I can resize them to test again?
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Dean Abra

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Hi, the originals were 1600x1200 andaveraged 780Kb. I also tried resizing and reduced them to 50%
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Brett N, Official Rep

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I just resized the images to the original size above and restested, things are still working on my side.
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Dean Abra

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Hi....does it matter that I installed PSE10 on D:\ Drive as opposed to C:\ Drive? D:\ is a parition on the hard drive...thank you
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Brett N, Official Rep

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That shouldn't matter. What would be more important is the amount of free space on your C: partition. Perhaps you can try this and see if it helps:

1. Go to Edit>Preferences>Performance
2. Under Scratch Disk, put a check mark next to the D: drive and remove the check from the C: drive.
3. Restart Photoshop Elements to put these settings into effect.

The scratch disk is the hard drive that PSE uses to process large files and effects. If you are running low on the C: drive, this will definitely help. Also, Windows has it's own scratch disk (called a Paging File) that will be running on the C: drive. By moving PSE to use the D: drive instead, it alleviates conflicts.
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Brett N, Official Rep

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The results I came up with from the panorama (I'm still amazed sometimes by what content aware fill will do for such photos!)

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Dean Abra

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It certainly does an amazing job...I wish it would do it for me!
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Dean Abra

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Still no joy unfortunately
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Dean Abra

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I tried selecting the three pictures in Elements Organiser and tried Photomerge Panorama, and it opened the Edit workspace and the 3 pictures appeared in the project bin before it stopped working again...very frustrating
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Dean Abra

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This is the screen after I try doing it from Organiser...it's the closest I've got so far

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Brett N, Official Rep

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Looks like you have a few things running in the background. Have you tried without things like Skype or anything else running, to see if that makes a difference.

I haven't tested yet trying to send the files from Organizer to Editor to perform the Photomerge. Have you tried just opening the files in Editor and then attempting the photomerge? (File>New>Photomerge Panorama).
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Brett N, Official Rep

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I just tested with importing the larger files into the Organizer, and sending them to the Editor for a Panorama, still working on my side.

Did you change the performance settings as I suggested above?
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Dean Abra

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would it be worth re-installing the program?
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Brett N, Official Rep

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Probably won't make a difference.
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Brett N, Official Rep

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Also, do you see the Panorama options window, or does it just give the error as soon as the files have been opened?
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Dean Abra

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I made the changes you suggested above.
I don't get an options window. If I try from within PSE10 itself, it crashes straight away. If I try from Organiser it'll open the edit window with the 3 files in the bin at the bottom and then crash

Most of those icons at the bottom are just shortcuts and aren't running, I'll turn Skype off though
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Dean Abra

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It still crashes with the files loaded in the editor
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Ian Mitchell

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Hello:

Any suggestions on how to work around this? I have exactly the same problem, Elements 10, Win7.
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Dean Abra

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No...and everyone else seems to have given up trying to solve it too!
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Brett N, Official Rep

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Sorry, haven't given up, just had a break for the holidays, and still catching up on the work load.

I could tell that most of those items on the Task Bar are shortcuts, but I could also so that 5 other applications were running besides Elements.

We haven't talked very much about your computer specifications. What type of video card do you have? How much RAM? What kind of processor?

Unfortunately, the error message we are getting is entirely generic, which means our response to it becomes generic. All of the suggestions so far have been specific to the files and workflow, but doesn't seem to have gone anywhere yet. Try the steps here: Troubleshoot system errors and freezes | Adobe software on Windows
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Ian Mitchell

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Hello:

Here are the specs on my machine:
Ram 3 GB
windows 7 32-bit
intel pentium 4 cpu 3.2 GHz

Whether I have photos loaded or not, I get the "app has stopped working" message as soon as I click on File / New / Photomerge panorama. It hasn't been mentioned before but there is some debug information available. If I click on the "view problem details" arrow I get the following info:





Does this help pinpoint the problem area?

Thanks
Ian
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Brett N, Official Rep

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From this error report, we can see that the failure is happening with ScCore.dll. This is the Scripting components core runtime, or the scripting dictionary, it includes code for things like Photomerge and a number of other functions. Unfortunately, this doesn't give us much other information. We can see that you have the correct version of the file. But the Exception Code is "c0000005", this could be an access denied, or a call to an unavailable resource. This shouldn't be caused by memory issues. This is more likely a conflict with something else running or installed on the system.

There could be a program that is accessing a file that Elements needs to complete the command, or another one might have update or change a file that Elements needs.

In these kinds of cases we need to reduce the number of possible conflicts. A lot of the document I provided above does exactly this. What we want to do first is remove all background processes that may be interfering with Photoshop Elements' call to resources: Disable startup items, services | Windows

Also, going into a new user account will reset all user specific settings to their defaults, which could remove some other possible conflicts.

Also, make sure drivers for you major devices are up to date, especially the video card. Get these updates from the device manufacturer web site, not through automatic updates through Windows.

Once we have found a state where Elements is working, we would start adding things back in to see if we could pinpoint the exact item(s) causing the problem.
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Dean Abra

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I thought I had already posted this but couldn't have...I have been trying to do this on my laptop, which is only 6 months old and here's more details about my computer

Component Details Subscore Base score
Processor Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz 6.7 4.0
Determined by lowest subscore

Memory (RAM) 4.00 GB 5.9
Graphics Intel(R) HD Graphics 4.0
Gaming graphics 1696 MB Total available graphics memory 5.1
Primary hard disk 93GB Free (149GB Total) 5.9
Windows 7 Home Premium

System
--------------------------------------------------------------------------------

Manufacturer TOSHIBA
Model Satellite Pro C660
Total amount of system memory 4.00 GB RAM
System type 64-bit operating system
Number of processor cores 2

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 298 GB
Disk partition (C:) 93 GB Free (149 GB Total)
Disk partition (D:) 50 GB Free (149 GB Total)
Media drive (E:) CD/DVD

Graphics
--------------------------------------------------------------------------------

Display adapter type Intel(R) HD Graphics
Total available graphics memory 1696 MB
Dedicated graphics memory 64 MB
Dedicated system memory 0 MB
Shared system memory 1632 MB
Display adapter driver version 8.15.10.2189
Primary monitor resolution 1366x768
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter Realtek PCIe FE Family Controller
Network Adapter Atheros AR938x Wireless Network Adapter
Network Adapter Microsoft Virtual WiFi Miniport Adapter

Notes
--------------------------------------------------------------------------------

The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.

However, when I installed PSE10 onto my main desktop which is more powerful, it works fine, so I don't know much about computer innards but obviously the laptop isn't up to it...though it does everything else ok.

Thank you Brett N for all the help and patience!

Dean
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Brett N, Official Rep

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See my post above to Ian. The problem is not likely to be a memory or resource issue, but one of file access caused by conflicts or even permissions (which I didn't mention above).
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Kirk Tucker

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Hi all
I too have exactly the same problem on a Windows 8.1 system. The symptoms are as has been described with PSE 10 crashing the instant I try to open a File>New>PhotomergePanorama from the edit workspace and launching from the organizer the images open in the bin below and it then crashes after a moment or two with the same error window as the screen grab Dean Abra posted two years back. As an Aside I also can't launch PSE10 from any short cut or desktop/start icon, the only way I can open the app is to right click on an image and select "openwith" or double click on a PSD image defaulted to open with PSE10.

PSE10 came Bundled with this Sony Vaio
Win 8.1 64bit OS
Intel i5-3210 CPU @ 2.5GHz
8 GB Ram

Many many thanks for any help you can provide
Kirk
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Brett N, Official Rep

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While there is a chance these two behaviors are related, it's not likely. Everyone else on this thread is able to open the application, they just can't get the photomerge to work.

We'll focus on the photomerge problem on this thread. For the other issue, check to see if there is another thread that matches your behavior. If one doesn't exist, create a new one.

For the photomerge issue, we never got to the bottom of it. I wasn't able to replicate the problem on my side, so that means the issue is with something on the machines that experiencing the problem. Most likely, this would be an application all of these machines have installed (or programs that are similar in some fashion), but we do not.

I've given some broad suggestions, but never got any feed back on things like using selective startup (disabling all background process).

If the problem isn't caused by an active process, then the issue may be with the installation of a different application that has the same name file (ScCore.dll). Try doing a search on your hard drive an see if one comes up outside of an Adobe application folder (while each Adobe application will have a copy of this file, they don't interfere with each other because they look at their internal copy). Not finding anything else isn't bullet proof, but this is the file that is reporting an error (at least with the others it seems, we haven't verified it with you).
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Philippe BECAVIN

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Hi,
I have same problem with w8.1 and PSE10 photomerge. As my VAIO has 2 graphics cards, (Intel HD graphics4000 and NVIDIA GeForce GT640M LE), I have disabled the NVIDIA card. This solve the problem.
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George Seroka

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I have the same problem as everyone else above has: as soon as I select File>New>Photomerge Panorama the program crashes. Has Adobe resolved this problem yet?