Photoshop: Photomerge crashing in 12.0.0

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Good afternoon!
I have just downloaded the trial version of Photoshop CS5.1 and installed on my brand new laptop Asus N73SV. Every time,when I am trying to use file > automate > photomerge, the programm (Photoshop.exe) just jump out and does not work.
I was trying to use x86 and x64 edition of the Photoshop, but still have the same problem. I have downloaded the newest drivers for my laptop, but Photoshop still does not work (the photomerge function).
Configuration of my laptop are:
Intel i7 2630/Nvidia GT540m/6Gb DDR3/SSD Crucial 128Gb M4/Intel HM65.
And below the repot of my problem.
Please, give me the solution!
Thank You very much!!!
With the best regards, Yevgen Byelykh
yevgen.belich@yahoo.com

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.0.0
Application Timestamp: 4bbc5b10
Fault Module Name: Photoshop.exe
Fault Module Version: 12.0.0.0
Fault Module Timestamp: 4bbc5b10
Exception Code: c0000005
Exception Offset: 0000000000c29392
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1049
Additional Information 1: 6303
Additional Information 2: 63039110a3647312e6581ff0da26e473
Additional Information 3: 40e2
Additional Information 4: 40e2ee2a7f11465535af6c080b150344
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Yevgen

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Posted 7 years ago

  • 1
Photo of Chris Cox

Chris Cox

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You're running Photoshop 12.0.0 -- you haven't installed the updates, nor are you using CS 5.1 (Photoshop 12.1).
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Yevgen

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After I have installed all updates (to 5.0.4) trobleshoot window does not pop-up (that why I do not have the capture of error from CS5.1), programm just stop working. Then I uninstall CS5.0.4 and tried trial (5.1), from adobe.com, with ALL updates, but... still, every time I am using "photomerge", the main window just shut down without any message.
Can anybody, PLEASE, help me to fix this bug?
And what does the error message mean?
Thank You very much!!!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Please restore Photoshop's Preference file:

http://adobe.ly/PS_Prefs

That should correct the problem.
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Yevgen

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Hello, Jefferey!
Just restore all settings (it was nothing to restore, because I have installed clean copy of CS5.1), and nothing helps. CS5.1 still shutting down once I am trying to use FILE>AUTOMATE>PHOTOMERGE...
Thinking to capture video from the screen and upload the link.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Were you able to restore the prefs? Even if it's a clean install or reinstall, that doesn't restore the prefs.
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Yevgen

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Yes, I was able to restore all settings. I did it how it was written on Adobe site. All automate function work, except of "automate". Programm just shut down. x64 and x86 edition of CS5.1
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Meredith Payne Stotzner, Employee

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Hi,
It might help us narrow down the cause if you verify a few things for us:
Do other File > Automate > or File > Scripts > items give the same result?
Do the features Edit > Auto-Align Layers... and Auto-Blend Layers... function?
Thanks for your patience.
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Yevgen

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Good afternoon!
I have found the source of the problem...
Nvidia driver (from www.asus.com v277.0) was missing PhysX.
I went straight to www.nvidia.com and downloaded the newest driver v285.35, after installing the new driver Photoshop (Photomerge) works EXCELLENT!
Maybe, somebody else will have the same issue. Asus needs to revise those drivers.
Thanks for ALL of You and ALL the Best!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for the update and the solution to your problem.