Photohshop CC crashes frequently and shows video corruption.

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  • Updated 4 years ago
With The last two updates of Photoshop CC (latest is v 14.2.1 X64) Windows 7.spk1, I have been experiencing frequent crashes and video corruption issues which I do not experience with either CS5 or CS6. WIndows 7, 18GB RAM, NVidia graphics latest drivers, various hard drives plus specific Swap drive for Photoshop. Problem does not go away when I turn off Graphics Processor acceleration (in Preferences).
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Douglas Abdelnour

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Posted 4 years ago

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Chris Cox

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The latest is Photoshop CC 2014 (15.1).

What does the detailed crash report say? (check the windows system event viewer)

Have you updated the driver from NVidia's website?
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Douglas Abdelnour

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Thanks Chris for the reply: Here is the error report... (sorry but I can't find a link to the CC 2014 (15.1)

Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a9f2
Faulting module name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a9f2
Exception code: 0xc0000005
Fault offset: 0x000000000122400d
Faulting process id: 0xce0
Faulting application start time: 0x01cfbf07d89d89eb
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Report Id: 742acf4f-2afb-11e4-930d-003048be40b7

My NVidia driver is up-to-date except for the recent game enhancement updates (two 9600GT cards
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Chris Cox

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OK, unfortunately that doesn't tell us much.

But you should install CC 2014 (it shows in the CreativeCloud app, along with all the other updates).