Photoshop Elements: cannot Share photo's via Photo Mail or Emai Attachments. Edit>Preferences>Sharing doesn't load. PSE 8

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  • Problem
  • Updated 7 years ago
  • (Edited)
I cannot Share photo's via Photo Mail or Emai Attachments. I go to Edit>Preferences>Sharing and it starts loading forever. I've tried everything.
There is something wrong with your program and I should not have to pay to fix it.
Please give me free help.
Photo of Christine Rose

Christine Rose

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Posted 7 years ago

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Photo of Brett N

Brett N, Official Rep

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From the times I've seen this behavior in the past, it was all of the Preferences categories that would not load. Can you confirm if this is the case?

When I've seen this behavior, there have been several different causes, including issues with scanner drivers, outdated Flash or Air installs, and other conflicts.

If you are using a scanner, make sure all of your drivers are up to date (as obtained from the manufacturer's web site, do not rely on OS updates). If you are not using a scanner, make sure there is no scanner related software installed. Also make sure you have the latest versions of Flash and Air installed from Adobe.com.