ELEMENTS: photo print panic

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Cannot print photos that have been downloaded into program.
After set up, when the "Print" button is clicked, the FAX menu appears instead of sending data to the printer.
Repeatedly get the FAX menu rather than printing of my photos. I am very
frustrated, plus I've never been able to complete this problem solving topic.
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Barbara Freeman

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Posted 5 years ago

  • 1
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vaishali ahuja, Employee

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Barbara,

Are you on Windows or MAC? Also are you initiating this workflow from Editor or Organizer. Please help me with more detailed steps.

Regards,
vaishali
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Barbara Freeman

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I am using Windows. Problem same in Editor and Organizer. I checked that the printer was correctly identified. Also kept trying to do "set up" of the picture I wanted to print. At one point a message said something about the printer, but then that did not appear again, so don't know what that meant.

Hope this helps.
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Barbara Freeman

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WHY DOES THE FAX MENU KEEP APPEARING WHEN I HIT THE "PRINT" BUTTON. THAT IS THE QUESTION AND I CAN'T ACCESS, MOVE, OR RECOVER ANY OF MY PICTURES.
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Chris Cox

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First, you need to fix that CAPS LOCK key so people can read your post.