Elements Organizer: Crash with Photo mail after choosing recipients

  • 4
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
In photoshop elements 9 whensharing via photo mail the program stops working and closes. on happens when I click on next after the screen when you have the option to add addresses. I believe it is the third time you would click on next. This has just started to happen. I have used photo mail many times before today.
any help
AL
Photo of AL Celmer

AL Celmer

  • 2 Posts
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Posted 7 years ago

  • 4
Photo of Ankur Agrawal

Ankur Agrawal, Employee

  • 203 Posts
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Official Response
Hi Evan,

Please tell me the results of following two things:
1) Are you able to share photos as attachments? From 'Share' pane select 'Email Attachments' and complete the workflow.

2) Run Organizer in compatibility mode. Following are the steps:

- Close Organizer if open.
- Locate 'PhotoshopElementsOrganizer.exe'. By default it is present at '%programfiles%\Adobe\Elements 10 Organizer\'
- Select the file and right click and select 'Properties'
- Switch to 'Compatibility' tab
- Select check box 'Run this program in compatibility mode for:'
- Select 'Windows XP SP3'. Click 'OK' (See the screenshot)
- Launch Organizer and try Photomail workflow once again

- Ankur