Photoshop Elements: Photo Downloader on OS X uses wrong [shot date] for JPEG files

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I'm downloading photos&videos from a Canon Powershot into Photoshop Elements Organizer 10 on OS X. I want the files to be copied into subfolders named after the [shot date], which worked fine when I used PSE8 on Windows.

With PSE10 on OS X the subfolder names seem to be somewhat random for JPEG files: "1913 03 15", "1969 12 31", "1970 02 03", "1970 02 09", "1975 10 04", ... "2026 01 17". The AVI files are all correctly stored in a subfolder named "2011 11 05".

Interestingly, the dates displayed for each photo in the organizer is correct, it is just the subfolder name that is not created correctly.
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Jan Dubois

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Posted 7 years ago

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Jennifer Scarr

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Hi there,

I’m hoping you can help with this small issue I am having with the Elements 10 trial.

When importing images from my card reader, I want to store them in a folder of “Shot Date” format – yyyy mm dd

This is an option I can choose in Elements Organizer – Photo Downloader view,

But on import the images are sorted in a folder – yyyy dd mm

On checking Edit > Preferences I can see my preferred option (yyyy mm dd) is not an option.

Why then is the “yyyy mm dd” offered in the Elements Organizer – Photo Downloader view?

Might I also advise that this is Not the case in the current Elements V8 that I am using, where my images can & are being imported using the format yyyy mm dd

Thanks

Jen


This reply was created from a merged topic originally titled
Photoshop Elements 10: Folder date format on card reader import.
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David Marsden

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Hi Jennifer.

Commiserations, you will see if you read all the posts in this thread that you are not alone, and so far Adobe don't seem to care. We are stuck with a product that is 'new but not necessarily better'.

My work-around a few posts up and Stephen Johnson's contribution a couple of days later give a way of achieving what you want to do.

But surely Adobe you should be letting us know what you propse to do about this serious issue.

David
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Stefan Sheriden

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The silence from Adobe is deafening.

Perhaps the only way to get them to listen and fix this bug, is to start posting poor reviews on forums and sites like Amazon, somehing like:

Not fit for purpose!

Warning do not buy this software if you are based outside US. International dates are not supported in Elements 10! Previous versions did support International dates. The consequences are that imported photos get put in file folders with unusable names.
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Arnold Lengauer

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Done! At www.amazon.de ...
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Stefan Sheriden

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I posted a review at amazon.co.uk

Will post in a lot more places if we continue to get no response from Adobe

http://www.amazon.co.uk/Adobe-Photosh...
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Paul Kingston

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I've commented on your Amazon review, supporting it.
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STEPHEN JOSEPH

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When are you going to fix the bug in the photoshop elements organizer concerning date and time issues. This was present in 9 and is still in 10. I "WILL NOT" purchase another adobe product until you fix this issue....

I intend to keep sending this e-mail at least once a week until you fix it. I have invested alot of time and money in this issue and I would expect a product to work.......

This reply was created from a merged topic originally titled
Date time issues in elements organizer!!!!!!!!.
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David Marsden

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I notice that Jeffrey Tranberry is 'Product Manager, Chief Customer Advocate - Adobe Digital Imaging' and is apparently following this thread.

Jeffrey - have you any news for us please?

David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. I brought this to the Elements development team in December. They are still investigating the issue. Sorry I don't have more info.
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David Marsden

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Jeffrey, thanks for that.

I assume that you will keep the pressure on them for a quick solution.

David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. I've identified this as one of the key issues affecting Elements 10 users.
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Stefan Sheriden

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Hi Jeffrey Tranberry, sounds like they have had some time to investigate. When do you expect to be able to update us on a bug fix?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I inquired late last week. The team didn't have a solution yet nor did they have a timetable.
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David Marsden

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It's a shame that as this is a 'key issue', there seems to be no urgency on the part of your colleagues. I find it staggering, bearing in mind the facility WAS available in previous versions and there obviously are a lot of users both OS X and Windows with the same complaint.
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Gerhard Schimpf

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I have never heard such a cheap excuse from developers.
If they are looking for a solution, why don't they read the code they produced in an earlier version?
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Stefan Sheriden

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I think Adobe need to move fast on this one as there are a lot of really upset users.

Do Adobe really want all the bad publicity from disgruntled users taking the problem to forums, review sites etc.

Basically we like your product, but this bug turns an otherwise good product into a pile of dog mess!

Please tell how what you are doing to fix this and how long it will take before we have a bug fix!
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STEPHEN JOSEPH

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Now that I see how many people also have some issue I am hoping adobe will finally fix the bug.

I have been a photoshop elements user since version 5. I am not a professional photographer and I am more than happy with the photo editing capability of the program.

However when the organizer was developed I was hooked. Besides all my own photos, over the past two years I Have spent Many hours converting older family photos and slides into digital format. I restored many of the older photos, some pre 1930"s, and have been very happy with the results. In addition to all the time fixing I spend quite a bit of time researching the names of old family members in this photos as well as the best guess DATE, even if just a year. After a photoshop raw update in elements 9 the organize has begun to change modify dates in various ways. Sometimes if the photo is edited it will change the date to date of the edit. It also appears that the type and severity of the change is dependent on file type, (tiff, jped, psd, etc...).

When the problem (BUG) popped up I opened numberous support cases and spend a substantial amount of time with adobe support staff. In many cases explaining over and over again the issue, (many unaware). I even uploaded one of my folders so they could see the issue for themsleves. Ultimately told developers are aware and would fix......Remeber this is back in elements 9. When elements 10 was released it became obvious that adobe was NOT GOING to fix bug in 9. Some of the blogs indicated problem was corrected in new 10 version. I talked to adobe and SPECIFICALLY asked this question and they confirmed.Quess what problem is not solved and in fact it is worse. Organizer now takes actual RAW files and changes the time but not all of the files. I have been unable to figure out why some are pushed ahead by 3-4 hours and some from the same batch and time frame are not. Also the organizer has trouble opening sometimes and you need to in and repair catalagoe jsut to get it to open. Bottom line is they need to FIX their problem. Unfortunalty I have apporox 15,000 photos tagged and organized so I am basically trapped in their software, if I had an alternative I would use it.....
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The Elements team sent me an update this AM. Good news. This issue will be addressed by a hotfix. The team is readying the fix but they didn't have a timeline to share. I'll keep folks informed as things develop.
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David Marsden

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Thanks for letting us know.
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Jan Dubois

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Is this a fix for the Windows problem (doesn't support "YYYY MM DD" format), or for the OS X problem (shot dates aren't extracted correctly from the EXIF and therefore create random directories). Unfortunately this thread got kind of hijacked by the Windows issue, but the more severe problem is the OS X bug.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hey guys,

The Elements team has a fix that's that's going through testing internally. They'd also like to get feedback from a few users before distributing it more widely. I'm looking for a few volunteers to try it out. If so, reply with a comment to this thread with simply "I am interested" (You don't need to post your email address). Thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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PS - According to the team the fix should cover both the Mac and Win issues described here.
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Stephen Johnson

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I am interested
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David Marsden

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I am interested
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Little Pale Face

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I am interested
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Peter Punkt

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I am interested
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Arnold Lengauer

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I am interested
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Jan Dubois

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I'm interested (in testing the OS X fix)
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Donald MacDonald

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I am interested
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Stefan Sheriden

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I am interested
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Paul Kingston

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I am interested
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Wolfgang Steiner

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I am interested
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Wolfgang Steiner

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Thank you for the fix! I'm using Windows 7, 32 Bit, German Version.

I did various tests and all where OK!

Created subfolder with
- shot date (YYYY MM DD)
- shot date (YYYY DD MM)
- shot date (DD MM )
- Today (YYYY MM DD)
- Created no subfolder

The work around with customer groups is still working.

So I'm very pleased now!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sweet. Thanks for the update. Be sure to let Sachin know directly as well.
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Gerhard Schimpf

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I am interested
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks guys. I've submitted names to the engineering team.
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Jan Dubois

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I've tested the fix on OS X, and the random date problem has been fixed! I've also sent an update to Sachin, with some additional details.

Thanks for escalating the issue; I had given up already and switched to organizing media by import date instead. I'm happy to switch back to my original workflow again.
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Ulrich Hornstein

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Hello Jeffrey,

good if this thing seems to make some progress.

Since you seem to have a connection to the developers, please consider to focus their attention to this as well:

"Since years (since Version 5) I used to let the organizer create a folder jj mm dd which is 2 characters shorter than the provided, but unfunctional jjjj mm dd. Years ago I asked Adobe to include jjmmdd (without spaces in the folder name). This would be much better if you let a program make webpages from a folder. These spaces always translate in badly readable html%20folder%20names.

So I ask Adobe for a solution to make the folder names that the organizer creates USER DEFINEABLE FOLDER NAMES, as it has been done in version 10 with the file names of the photos. This *seems* to work well."
... but does not really, see Bug1

There are TWO more serious bug in the same "area" of the organizer.

Bug 1:
If I import pictures from my camera from say 3 different days with 2 fotos each, PSE makes 3 folders (which would be OK if they had the correct yy mm dd names), but it numbers the picture files wrongly: the sequence number should be:
day1_001
day1_002
day2_001
day2_002
day3_001
day3_002.

But it is not, the wrong numbering of the organizer is is
day1_005
day1_006
day2_003
day2_004
day3_001
day3_002
Nobody can want such a numbering scheme. Please let this be fixed.

Bug2:
My camera, a Casio FH100, is able to make up to 30 full size pictures per second. If I import such a foto series with PSE organizer, the sequence of the pictures is completely mixed up. They should be in the sequence as they have been recorded. The original file names have this correct order.The time stamps of the files do not, since they have only whole seconds available.

Thanks for you attention, I hope it it is worth my time. I do not want to wait until version 11 and pay again for such basic features..

Ulrich
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AKIO MATSUMOTO

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I try to get photos from Camera and use Photo Downloader. I select Shot Date (yyyy mm dd) but actual subholder made was yyyy dd mm. Photo Downloader for element 10 has bugs.

This reply was created from a merged topic originally titled
Photo Downloader bug.
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Jennifer Rogers

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I figured out a work around for mine for now. I am using Mac Lion, PS Elements 10, in the downloader I chose 'Creating Custom Groups'/Custom Groups(Advanced), this gives you a section just underneath that then has another option for the Group Name, I choose the Shot Date that I want.

You will notice that if you just choose Shot Date from the menu there is no folder name listed on the left side of the screen just above you pictures however if you choose the way I specified above there is an hierarchical type of display which shows you the date of the photos and on the right side of of that a folder name.

Works for me for now, hope it helps
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Sheila Mumpton

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Any news on an Adobe fix for this ? Just purchased PSE 10 and realized having the same issue with my photos being loaded into random date files vs the correct 'shot date'.